Enviro-Flame Reviews

Name: Enviro-Flame
Address: Unit G06 Lombard Business Park (BizSpace), 8 Lombard Road, Wimbledon, London Borough of Merton
Rating: 4.88

4.9 Rating 482 Reviews

98 %

of reviewers recommend Enviro-Flame

Company Reviews

Metrics

Info

4.9

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

02031241588

Email:

enviro-flame@reviews.adtrak.co.uk

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Enviro-Flame 5 star review on 5th September 2020

Brian Taylor

Enviro-Flame 5 star review on 26th January 2020

Professor MacDonald

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and good workmanship”

Helpful Report

Posted 8 years ago

“The stove is great and we are loving it. But as well as the product, the entire service from the first phone call to the last email was excellent. MOST of all - the guys who came to fit the stove were the three sweetest guys on the planet. Couldn't have asked for more. Thank you.”

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Posted 8 years ago

“We haven't actually bought their fire yet (apart from having had the chimney swept and that went v well), but have been v happy with the service and their help so far.”

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Posted 8 years ago

“The chimney sweep was very helpful, courteous and polite.”

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Posted 8 years ago

“We used them in late 2015 and mid 2016 for the re-instatement of period fireplaces in two mid Victorian Wimbledon properties. A complication necessitated the installation of a flue liner and a breach into the chimney breast. All work was completed punctually, efficiently an with minimum disruption at one of the properties which by then was occupied. With a less organised firm we might have abandoned the project. Great attention to detail and keeping us informed both at the planning stage (preparing templates etc.) and after the initial installations were completed when the fireplaces needed to be certified and commissioned into working order. And all within budget too.”

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Posted 8 years ago

“Helpful, courteous & tidy engineer”

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Posted 8 years ago

“Your engineer Peter was excellent and very professional.”

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Posted 8 years ago

“Very efficient extremely easy to use I'm thrilled to no longer have to bend down to turn the fire on.”

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Posted 8 years ago

“I moved into a property in Chelsea back in late July. When I moved in the two fireplaces I had were outdated and not really functional. I found Enviro-flame on Google and they were able to send an engineer out to do sweep and surveys of the flue and offer expert advice into my next option. A nice chap called Luke contact me a couple of days later to discuss with my options and what I wanted to see. Luke totally tailored the package to my needs and I had a date within 4 weeks. I decided to go for two wood burning stoves and my flues needed lining at the same day. I had an engineer called Peter and one called Dave come over and the work took around a day to a day and a half. It was all I imagined and more when completed. Excellent service from start to finish, I recommend you use these guys for your fireplaces.”

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Posted 8 years ago

“Efficient, professional and friendly service.”

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Posted 8 years ago

“Absolutely astonished at the speed and clean work of your employee. The servicing of the gas fire meant lots of black dust, but I think he swallowed it, as not a scrap of dust was found after he left. The fire appears to be working efficiently, so am completely pleased with Enviro-Flame.”

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Posted 8 years ago

“Very pleased with the service. The lady at the office was very helpful and having been faced with a number of companies that were just interested in selling a whole unit it was nice to be dealing with a company that were going to only replace what was necessary. The engineer was very helpful and friendly and I would be happy to recommend Enviro flame.”

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Posted 9 years ago

“Excellent service. Did what they said they would do when they said they would do it. The final test will be service if anything goes wrong, which so far it hasn't,”

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Posted 9 years ago

“Great service from Enviroflame from the very first contact on the phone. The fire was installed in a fairly tight situation without any trauma. The installers were very tidy, friendly and professional, and I was confident to leave them to get on with the job. Would I recommend Enviroflame to a friend? Yes, without reserve.”

Helpful Report

Posted 9 years ago

“I needed a gas fireplace surround removing and had had trouble finding a builder to do this. Enviroflame sent two builders round to remove the surround and then a gas engineer came to cut off the gas pipe. The job was done quickly, efficiently and with no mess left (I hired a plasterer separately to finish the blocking up). There was an unusual instance where they tried to get me to pay a 50% deposit upfront even though it said payment on completion on the invoice. When I queried this it wasn't mentioned again. Other than that highly recommended.”

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Posted 9 years ago

“Very efficient, good communication and fixed the problem. Not cheap!”

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Posted 9 years ago

“Enviro Flame provide fantastic customer service. All of the staff are very helpful and friendly and all work is completed quickly and for a good price. We have been very impressed in our dealings with them to date.”

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Posted 9 years ago

“Good and knowledgeable advice about which fire would best suit my needs and budget when I contacted the office. Clean and friendly installation at the agreed date and time by the engineer who subsequently took great care to demonstrate the way the fire operated and ensure I was happy with everything.”

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Posted 9 years ago

“Very pleased with aftercare service. Prompt reply to all my queries.”

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Posted 9 years ago

“I m in love with my fireplace and that's thanks to them and their advice. They are also very organised and get the job done!”

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Posted 9 years ago

Enviro-Flame is rated 4.9 based on 482 reviews