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Empire Supplies Ltd Reviews

4.4 Rating 739 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

Company Reviews

Product Reviews

4.4

Based on 739 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 27th March 2024

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th March 2024

Michael Lunness

Empire Supplies Ltd 5 star review on 12th February 2024

Empire Supplies Ltd 5 star review on 17th January 2024

Abdullah Kologlu

Empire Supplies Ltd 5 star review on 25th December 2023

David Petherick

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , great team to deal with, especially Louise !”

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience with Louise, and we look forward to dealing you again!

“Emma was really helpful, the item was going to be a few days but explained the process and it arrived as promised. Will use again for fridges. Thanks”

Thank you so much for your kind feedback Giles. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Excellent customer service! I emailed in requesting a quote for some items, Emma replied to my email very promptly and sent over a quote with competitive prices. Delivery was very quick and Emma sent over all tracking details and kept me updated as much as possible. Thankyou, will definitely recommend Empire and their customer service!”

Thank you so much for your kind feedback Jenny. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma proved to be very efficient and a good communicator. We were send the parts needed to repair the bottle cooler which was still under warranty very promptly.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Amazing customer service from Rmna, retained a customer. Will 💯 recommend Empire to all the caterers and market traders I work with. Thank you motor making the resolution of the issue so smooth and easy. Top Custer service. Well done Emma, Empire….above and beyond!”

Thank you so much for your kind feedback, RVW. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma was so helpful, the customer service received from her was brilliant.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I would just like to say how helpful Louisa was in giving honest advice on buying a beer fridge. She answered all questions in a practical and efficient manner. Which resulted in me purchasing one. Kind regards Linda Hargreaves Sent from my iPad”

Thank you so much for your kind feedback, L Hargreaves. We really appreciate you taking the time out to share your experience with Louise, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma does amazing service and very quick delivery, she's big stars *****”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“This is the second order placed with Empire and we are very pleased with the level of service. Emma Cross is always very helpful when i have called. The quality of the products are great and price is very good”

Thank you so much for your kind feedback, Tony. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“A great company to deal with. We mistakenly sent our delivery to the wrong school in our group and as it was too large for us to re-deliver ourselves, we had to organise a re-delivery. Abbie sorted this with exceptional communication throughout, even apologising for the cost of the re-delivery – it is rare to find this level of service We recently purchased from a competitor where we had a different problem which took ages to sort, and would have dragged on even longer if I hadn’t driven them to find and sort out a solution. Dealing with Empire has been a very different experience and it has encouraged me to recommend them as a regular supplier to our Catering manager. Abbie is a star!”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Hi empire supplies was very quick with there delivery had a small problem at the start but after speaking with abbie she solved the problem very quickly and was happy to help very pleasant experience and would definitely recommend abbie was fantastic with the help she provided. Happy customer”

Thank you so much for your kind feedback, Patricia. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Ordered a display fridge, good product, fantastic follow on support from Abbie.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“The fridge looks great , just got to finish building the bar now😳.I changed my order last minute and Abbie was a great help I even got a bit of a refund. She kept me updated on the progress of my order and the delivery came the following day .The delivery driver waspolite and helpful also. First time I have used Empire Supplies and I would definitely recommend them .”

Thank you so much for your kind feedback, Paul. We really appreciate you taking the time out to share your experience withAbbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great customer services, I ordered a grease trap for my cafe and had no clue about them until I called and spoke to Abbey. She explained everything in detail and was most helpful. Thanks again”

Thank you so much for your kind feedback, Alex. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“The price is good, supplied on time and as described. Communication with the customer service team is on point. Reliable business. Thank you.”

Thank you so much for your kind feedback Abul. We really appreciate you taking the time out to share your experience with us. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Ordered a new fridge which arrived promptly. I then gave them a call to order some new seals and switches which Abbie over the phone helped me with get ordered, paid and arrived all within a couple days. Great company with great service.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service and prompt delivery. Customer service from Abbie was very good. I put in the wrong delivery address and I noticed it the afternoon before delivery day. Abbie changed it very quickly and gave me all the information I needed in regards to delivery. She told me there was a two hour time slot and the driver called me as I was 5 mins away from the unit and kindly waited. All in all superb service, will use again!”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great service and prompt delivery. Customer service from Abbie was very good. I put in the wrong delivery address and I noticed it the afternoon before delivery day. Abbie changed it very quickly and gave me all the information I needed in regards to delivery. She told me there was a two hour time slot and the driver called me as I was 5 mins away from the unit and kindly waited. All in all superb service, will use again!”

“The customer service provided was exceptional from the time of order right up to delivery thanks to abbie who really went above and beyond.”

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbie = diamond X Helped me so much with my issues with the EORI number I needed to get my order and she kept me updated throughout. Absolute treasure to Empire Supplies. THANK YOU”

Thank you so much for your kind feedback, Michelle. We really appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

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Empire Supplies Ltd is rated 4.4 based on 739 reviews