Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 900 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samantha Schofield was very helpful. Upon placing my order she contacted me to say that the items were out of stock and offered me a refund or to wait for them. I chose to wait and the items are due to be delivered today. Thank you”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Samantha, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Hi Samantha, sorted the small problem we had with our delivery, she was very professional & responsive to all my emails, this is the sort of service which makes you order time , time again. Steven Wakeford.”

Helpful Report

Thank you so much for your kind feedback, Steven. We really appreciate you taking the time out to share your experience with Samantha we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Although we had a delay due to problems in the Far East currently, Emma from Empire was extremely informative, she is an asset to this company, thanks Emma great work!”

Helpful Report

Thank you so much for your kind feedback, Richard. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma Walker was very helpful in sorting out our order. I needed a timed delivery and this was quickly sorted out Many thanks Geoff”

Helpful Report

Thank you so much for your kind feedback, Geoff. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I have bought many items recently from here. Their service is 10/10. Most importantly their own branded products are very much suitable for commercial use and are built in very high quality. Definitely recommend if you’re looking for commercial equipment.”

Helpful Report

Thankyou so much Sal for your lovely feedback! If you would like to get in touch with our sales team we can send over a discount code for you to use on your next order :-)

“Emma has been wonderful, helpful and gone the extra mile... Very much appreciated. She helped me find the right sized products and double checked the chill ratings and worked to offer me a reduced delivery charge, which I know is difficult when you live on the Isle of Wight... Thank you Emma.”

Helpful Report

Thank you so much for your kind feedback, Richrd. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Samantha Schofield was super helpful with our query - couldn't have asked for anything more! Thanks for your help!”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Samantha we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Brilliant customer service from Samantha Schofield. Very swift emails and help. Thank you. Andy”

Helpful Report

Thank you so much for your kind feedback, Andrew. We really appreciate you taking the time out to share your experience with Samantha we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Called the office and needed some advice on a grease trap we required. I spoke to Emma who was very helpful & answered all my questions. She recommended a grease trap for our premises and I ordered and it arrived the very next day! Excellent customer service & knowledge Emma!”

Helpful Report

Thank you so much for your kind feedback, Emma. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Great! Thankyou to Emma who was able to help & advise me with my order. The units I wanted were out of stock, Emma offered like for like alternatives, which I proceeded with and they arrived perfect in a couple of days! Emma kept me up to date from dispatch to tracking. Great company, will recommend :)”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Emma, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Our fridge broken down and got my new 1 next day. Got a good deal with Abbey in sales.”

Helpful Report

Thankyou for your great feedback! :D if you want to get in touch with your order number, we can send you a discount code to use on your next order.

“Thank you again Emma for all your help. It's a rare treat to be deal with a company as attentive as Empire, even rarer to have someone personally look after your order so attentively. It was much appreciated and gratefully received.”

Helpful Report

“I would have given 5 stars but unfortunately I had a couple of issues with a wrong item sent and damaged item. But I have to give Abbie 5 stars for the aftersales service as both my issues were sorted straight away and she kept in touch to make sure everything was corrected.”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbie, we will be sure to pass on your comments. We hope to deal with you again!

“Great service, I bought my product during their sale event but needed to delay my delivery for a few weeks. I emailed in and had a reply from Emma who was very helpful & kept me updated all the way even calling me the day before delivery and then on the day of delivery with an ETA. Great customer service, will definitely use again :)”

Helpful Report

Thank you so much for your kind feedback, Eric. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Emma was very helpful on the phone and came me back to me really quickly with a response. Very friendly :)”

Helpful Report

Thank you so much for your kind feedback, Shaneece. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Thank you to Abbey who helped me find the correct grease trap for our restaurant. We were stressed with the water board but Abbey really did reassure us. Thanks again”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbey. we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Was really stressed out over my wifes commercial dishwasher Apparently it was broke because a overflow pipe was missing Could not get any help off any1 anywhere Then contacted another Catering supplier Got ran round in Circles I then Spoke 2 Abbey at Empire Supplies Really thought it was her Dishwasher we was talking about She sent me pictures of parts & information She could not do enough She then sent me a picture of the tube we needed & said she would leave it in the warehouse 4 me as the office closes at 4pm Arrived bt 4.10 was met straight away By a Man from the warehouse & he said Abbey Robins had left the part 4 me I asked how much i owed her for the part And he said Abbey & the management Realised you was stressed so much to get the part there was no charge this time. Really couldnt believe there was people & persons that really considered my problem Usually u dont get much help Really applaud Abbey Robins & every1 i spoke 2 at Empire Supplies Really still dont believe it Thanks again so much”

Helpful Report

Thank you so much for your kind feedback, Mike. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“I needed a replacement door for my triple door fridge. Emma followed up on my request and promptly found the correct product for me. Great communication and speedy service. Thank you!”

Helpful Report

Thank you so much for your kind feedback, Geraldine. We really appreciate you taking the time out to share your experience with Emma we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Abbey Robins gave great customer service, i needed to exchange the product and did so with no problem. delivery was next day great service all round.”

Helpful Report

Thank you so much for your kind feedback, Rachel. We really appreciate you taking the time out to share your experience with Abbey, we will pass on your comments & hope to deal with you again!

“Brilliant, I ordered just before Christmas as our fryer had packed in & spoke to Abbey she helped arrange the delivery just In time for the busy period.”

Helpful Report

Thank you so much for your kind feedback. We really appreciate you taking the time out to share your experience with Abbey, we will be sure to pass on your comments. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

Empire Supplies Ltd is rated 4.4 based on 900 reviews