Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.19

4.2 Rating 3,485 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Metrics

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

Write Your review

Tell us how Emergency Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. But it would be better to have a more comprehensive drop-downs of pre- arranged car model rather than manual entry. It is an area for improvement.”

Helpful Report

Posted 7 years ago

“Only just purchased policy but so far have not had any problems not much else I can say contact me again in six months then I can properly assess the service.”

Helpful Report

Posted 7 years ago

“I’m unhappy that my membership is auto renewed 1 week before it’s due! The choice to renew should be mine. Also, I like to have it renew on the same date as my car insurance but now it doesn’t as it’s a week too early.”

Helpful Report

Posted 7 years ago

“Premium is competitive but could have been more so which is the subject of a complaint I have sent to that department and await a reply.”

Helpful Report

Posted 7 years ago

“The setting up process and documention receipt went smoothly. I have only just done this. Whilst I hope I don't have an emergency , but if I do and receive the help and assistance I may need I will certainly come back and give my comments favourably.”

Helpful Report

Posted 7 years ago

“I have not had to use the service and just hope it meets my needs if and when required”

Helpful Report

Posted 7 years ago

“When I phoned the enquiry number recently, I was kept waiting for eight minutes and had to listen to music with a repeated voice over, which was very annoying, before my call was answered. My enquiry was handle sufficiently. I hope that if ever I call the emergency number, I won't be kept waiting as long. I can only judge your services once I need to access them and I'm hopefull I will be satisfied with the service!”

Helpful Report

Posted 7 years ago

“Was a little disappointed”

Helpful Report

Posted 7 years ago

“It would have been helpful if the letter informing me of the change of company name also included the new breakdown number rather than just informing me that it had changed. My initial payment was refused. I don't know which card / payment type you tried. It would have been helpful to have been asked how I wanted to pay and to confirm the card details rather than using the one from 12 months ago, which is what I assume was done.”

Helpful Report

Posted 7 years ago

“I have only just purchase mine so can't say as yet but very helpful when question asked . I would like to have a breakdown card to carry with me .”

Helpful Report

Posted 7 years ago

“Em. assist arrived within the stipulated time.”

Helpful Report

Posted 7 years ago

“I had 2 call outs, the first was on Jan 8th...was initially told 60-90 mins wait for recovery vehicle. After 2 hrs, I rang EA twice but only got recorded messages and nobody answered...eventually spoke to someone and was told 10 mins....no vehicle arrived. I called again and was told he's on his way. Eventually I received a call saying recovery vehicle will be 20 mins.....that was a 3 hour wait! The second call out was on Jan 15th....I was kept up to date with calls and had to wait just 90 minutes...you redeemed yourselves! On both occasions the recovery drivers were both helpful, courteous and friendly.”

Helpful Report

Posted 7 years ago

“Cheap breakdown cover”

Helpful Report

Posted 7 years ago

“The telephone staff were helpful and polite. The recovery driver was very pleasant and helpful. However, it was 2 and half hours before he arrived, due to being located up above Birmingham, and I was in Hereford, and his tow truck then developed a fault which took further time to sort out.”

Helpful Report

Posted 7 years ago

“Reasonably priced”

Helpful Report

Posted 7 years ago

“I don't remember getting a reminder that my policy was about to end before you automatically renewed it.”

Helpful Report

Posted 7 years ago

“Well not sure what to say , we haven’t put you to the test yet.”

Helpful Report

Posted 7 years ago

“It didnt as it went up...nothing for loyalty0”

Helpful Report

Posted 7 years ago

“Hi the only thing I was not happy about was that you took payment a week early.my car insurance was renewed today by another company and they took the renewal payment today as I expected, so next year if I continue with you l will expect payment to come out of my account on the due date. Thank you Colin Angel”

Helpful Report

Posted 7 years ago

“Good price for our minimum needs”

Helpful Report

Posted 7 years ago

Emergency Assist Ltd is rated 4.2 based on 3,485 reviews