“I've been ordering stuff from Electric Tobacconist for several years now, and can only say good things!
The speed of delivery is outstanding and the website is top notch!
Personally I've never needed support but I'm sure it good also.
Highly recommended for all stuff electronic tobacco!”
“Excellent service provided, website easy to use, and the speed of delivery was top notch. Very well established company who pride themselves on being the best in business. Highly recommended.”
“Very pleased with this Company as had been using another for many years. Found Electric Tobacconist quick with postage, quick with any queries and certainly fast with dealing with a slight problem with a purchase. Many thanks”
Hi Malcolm,
Thank you for taking the time to leave a review. I am very sorry to hear this has happened.
I have spoken with our Customer Support Team and when checking their systems they have confirmed that we have not received any contact from you since your last ticket over a year ago.
Please ensure that you are submitting a ticket through our help desk (https://help.electrictobacconist.co.uk/support/tickets/new) or by emailing us at help@electrictobacconist.co.uk.
With this said, I have asked our Customer Support Team to contact you so please be on the lookout for their email.
Best Regards,
Steph - ET Team
“An excellent range of products, I finally managed to find the procuct I had been searching for - and at a good price. Very easy to navigate website. I was astounded at the very fast speed of dispatch & delivery. Will only be purchasing from this supplier now.”
“Brilliant selection of all you could ask for, always very competitive prices, delivery is very quick as stated and never had any problems with orders. Fantastic service all round and would highly recommend.”
“I have ordered several times, but this time it is really disappointing. I placed an order on March 10th, totaling £290, but I have not received the goods today, March 18th. The customer service only responded once and said they would follow up for me! I would like to arrange a refund! But there was nothing anyone could do for me. Where was the goods? How to arrange refund?”
Hi Tammy,
Thank you for taking the time to leave a review. I am very sorry to learn that you have not yet received your order.
Our Customer Support Team is currently investigating this matter with our delivery partner to ascertain the whereabouts of your package. Due to the value of your order, we are required to conduct a thorough investigation before a resolution can be provided. Please accept our apologies for any inconvenience this may cause.
We anticipate receiving an update by tomorrow and kindly request that you allow until the end of the day tomorrow (19th March) for our team to be in touch with further information.
Best Regards,
Steph - ET Team
“E.T UK is my go to place for all my vaping needs. Website is easy to use, great range of products, great prices with lots of good deals & fast delivery.”
