“I've used this company a few times cause prices are very good and arrive on time. Now they tell you that an order is arriving on a certain date and it doesn't arrive. No updates, nothing. Just lost a customer.”
Hello, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. I've checked your order details and can see the postage selected was standard Royal Mail 48 post. Please note this is not a guaranteed next-day service, and it has only been two working days since dispatch. We mention on our delivery page that if you are ordering to BFPO, the Channel Islands, Northern Ireland, or the Scottish Highlands and Islands, please allow extra time for delivery. We've checked your tracking and can see there was an update today, Monday, 3rd of November. Your tracking number is - IV726001475GB, and you can view the tracking here - https://www.royalmail.com/track-your-item. Rest assured, your order will be with you soon. Best Regards - ET Team
“I have been a customer for approximately 4 years and during that time delivery has been exceptional. The website is intuitive and fast. The one time I asked for help,the service I received was first class. There is a very good range of products and the overall ET experience is just first class!”
“I’ve been using ET for years. Excellent service with rapid order turnaround and very fair pricing. So reliable I haven’t shopped elsewhere for a decade.”
“Electric Tobacconist always has a very good selection of vaping equipment with excellent (usually next day) delivery times. The website is especially easy to navigate (and easy on the eye!) and the ordering process is simple and uncluttered with unnecessary adverts etc. We've been ET customers for a few years and have always recommended the company to family and friends.”
“I've ordered Blu pods twice from them in the last month. They arrived the next day by Royal Mail, exactly what I ordered and in grea.t condition Happy to keep ordering from them.”
“Excellent value for money! Extremely quick dispatch and delivery to Jersey — I was really impressed with how fast everything arrived. Great service and prices. I’ll definitely recommend The Electric Tobacconist to everyone!”
“Excellent! Next day delivery if you order before 6pm. Never had an issue. Well packaged and value for money on their items. Used for over 12 months and never had a problem with delivery or the items delivered.”
