“I only use Electric Tobacconist as they've always been great. They deliver when they say they will and make ordering in line extremely easy. Wouldn't use any other company and always recommend them.”
“Very good vape shop. Quick delivery, not a single item defected or damaged. Positive experience all round, i'll be buying all of my stuff from here from now on!”
“I never fail to be impressed with the company Electric Tobacconist UK. I placed an order on Saturday, and thought as it was the weekend nothing would be done until Monday. I was surprised on Sunday to see an email to say my order had been dispatched and by Monday morning it was delivered! Many companies should take note of such a brilliant service.”
“Absolutely awful customer ssevice
Product t I had bought was faulty . They want me to go through all the hassle of sending back to mend I sent a Video of it not working . But that wasn’t good enough . Now have to fall around after work trying to print off returns form . They will not replace will new one . I won’t be buying from them ever again
Awful customer service”
Hi Paula, thank you for taking the time to leave us a review. We’re sorry to hear about this. After reviewing your communication with our team, we responded promptly explaining the returns process, and you mentioned you were happy to send it back for a replacement. There was no indication that you were dissatisfied. As part of our standard process, we may request photos or videos to help verify issues. If it’s not possible to identify the cause of the problem then the product needs to be returned for testing, which is a consistent policy for all customers. To clarify, we have not refused to provide you with a replacement device. We’ve provided our Freepost returns address, and once the item is received and the fault is confirmed, we will send out a new starter kit. Best Regards - ET Team
“I have used Electric Tobacconist for years and now use them exclusively. Always have great introductory offers on new products and have excellent juice offers. I tend to use same juice every delivery but always add something new to try. The delivery is free over £20 and if ordered b4 4pm i always receive by next day. 5* products and service. I would highly recommend to anyone looking for a quality supplier.”
“Electronic tobacconist is my go to company for everything , products are always high quality and superfast next day delivery . Never had any problems wouldn't go anywhere else .”
