“Speedy service and delivery, had the products I needed and plenty of choices. I would recommend this company and haven't a negative thing to say, I would certainly recommend them.”
“device not working properly. very little smoke from smoking felt no benefit of smoking. sent back for refund. instead they said they tested and could not find a fault and sent it back and refused refund. so now im stuck with a faulty device and a device i dont even want. poor service imo”
Hi Neil, thanks for taking the time to leave us a review. We're sorry to hear you had difficulty with your kit. The starter kit was thoroughly checked/tested by our returns team and confirmed as not faulty. We can only accept returns on faulty products and as the device is performing correctly, it was returned back to you. However, if you're having difficulty using your kit please get back in touch and we can provide further support. Best Regards - ET Team
“I have used this company for almost a year and won't get my liquid anywhere else now. Delivery is very fast. Even over the festive period I got next day delivery. My order has always been correct and the products are brilliant. I order 2 times every month”
“My go to vape specialist. ET has a significant range of products which will appeal to all vapers. I especially like the ease of the search feature and how quick it is for I reorder products. The main reason I keep coming back is the dispatch and delivery times which is spot on and of course free over £20. Thanks for providing a great service”
“I have used ET for a few years now and never have a problem. The products I use have changed/been discontinued from time to time but I have always been replaced with a suitable alternatives at a good price. Delivery is ALWAYS really quick, so thank you for that.”
“I have to say, every single order I have placed has arrived then next working day. The choice of products is amazing and never fail to perform!!! Having ordered from other retailers previously, I would never go back to them as I can trust Electric Tobacconist to deliver!! Keep up the exemplary work!! Thank you. Kim”
