“Very good service & products but in all the time I have been dealing with the company I have never received a loyalty discount, which most other retailers offer.”
“I've used the services of Electric Tobacconist a few times and, so far, I'm very happy with the service. I'm in Barcelona and, despite the distance, all the deliveries are sent on time and in a efficient manner. The Quality/Price ratio is quite good, with nice discounts, as well as a big stock of the products I wanted (Njoy brand in my case). I do recommend this Online Shop.”
“very fast free delivery, good range of products, like you can leave product reviews, excellent product information and excellent prices, could do with a guide or information for people new to vaping to stop them picking the wrong product.”
“Excellent service however I found that the juice I bought contains sugar (it's made in America) which makes it taste like I'm smoking doughnuts! Can you recommend a juice which does not contain sugar? The brand of liquid I bought was Apollo, menthol, 18mg. Thanks.”
Hi Brian, Thank you for taking the time out to leave us a review. Sorry to hear that the Apollo Menthol was not to your liking. As an alternative, I would recommend VIP Triple Ice Menthol E-liquid as it has proven to be a favorite with our customers. I hope this helps and we hope to see you again soon.
Kind Regards
Scott
Customer Support Team
The Electric Tobacconist®
“Ordered from here few times now, good selection of e-liquids , as well as nicotine strengths and bottle sizes, delivery is fair at £1.50 ...which is a selling factor for me in comparison of some others charging as much as £3.75 etc.
All in all , happy customer :)”
“First time buying anything vape related online, so was unsure where to go. I can certainly recommend this site.
All round a brilliant place to buy vape stuff. Great stock. Quick delivery and helpful customer service.
Pros:
- Product arrived 2 days earlier than expected.
- Excellent customer service. E-mail query was replied to within 2 minutes!
- Reasonable prices.
- Great stock. Some products difficult to find in UK.
Cons:
- One item in the order was out of stock. It was replaced with similar product of equal value without any notification (considering E.T have my phone number and email, notification would have been very easy). Not especially happy about this, as it is not what I ordered. Therefore, if I decide I do not want the alternative, the pressure and effort of returning it is on me now. Doesn't really seem fair to inconvenience the customer because the website is not up to date. The item WAS in stock when I ordered. I would have preferred to be sent nothing and have the value refunded/credited back to me. Giving me the choice to select an alternative if I wish to. I do not want the alternative item at all. The nicotine content is too low. But do I have the time to go through the RMA process etc...no. It is easier and more satisfactory for me to throw it in the bin. Wasting £15.99. Shame the choice was not given to me.
- Very poor packaging. Cheap packaging resulted in all boxes being somewhat battered, to the point where I am concerned about the contents. Haven't had a chance to try all the products out yet, so hopefully they aren't as bad as they look! We all know how bad royal mail are, so improved packaging really is needed.
One bottle of liquid has been damaged or poorly packed. The lid was half off and the whole package smelled very nice indeed. No liquid has leaked out, so I am wondering if it is ok to use considering the seal must have been broken.
Would've been 5 stars were it not for these 2 things.
Overall, I am happy and will order again.”
“Delivery didn't arrive so I emailed customer services who were very helpful and have now sent my order recorded next day delivery. Good , efficient no fuss customer service.”
“Overall a very good service. Delivery was prompt and free for orders over £10
My only slight issue was that the glass bottle that I ordered was only protected around the sides, so when I took the packaging out of the envelope, it fell out of the packaging onto the floor. Luckily no damage was done, and I will be aware next time I place an order here!”
“Hi I recently purchased some Vapesticks (8) on offer but failed to put the offer code in so I did not get the offer. I would have thought my purchasing 8 packs it was obvious that I wanted the offer and it should be an automatic process.”
Hi Michael. Sorry to hear that the discount code wasn't used. As per our previous conversation. You need to apply the discount code at the checkout (as stated on the product page) for the cost to be deducted.
I hope this helps and we look forward to seeing you again soon.
Kind Regards
Scott
The Electric Tobacconist®
