“Excellent service and support. Easy to use website and the delivery through PO is really reliable.
My query was responded to within a short space of time and thequality of response was excellent.”
“Fantasic company,ordering and payment easy to do.Delivery is always quick.Lots of products on offer and to choose from.Customer service is great,a product i ordered was out of stock and they emailed straightaway and gave me options for my order,very helpfull.I actually don,t use any other site these days.Great company!!”
“I only use Electric Tobacconist as they've always been great. They deliver when they say they will and make ordering in line extremely easy. Wouldn't use any other company and always recommend them.”
“Very good vape shop. Quick delivery, not a single item defected or damaged. Positive experience all round, i'll be buying all of my stuff from here from now on!”
“I never fail to be impressed with the company Electric Tobacconist UK. I placed an order on Saturday, and thought as it was the weekend nothing would be done until Monday. I was surprised on Sunday to see an email to say my order had been dispatched and by Monday morning it was delivered! Many companies should take note of such a brilliant service.”
“Absolutely awful customer ssevice
Product t I had bought was faulty . They want me to go through all the hassle of sending back to mend I sent a Video of it not working . But that wasnât good enough . Now have to fall around after work trying to print off returns form . They will not replace will new one . I wonât be buying from them ever again
Awful customer service”
Hi Paula, thank you for taking the time to leave us a review. Weâre sorry to hear about this. After reviewing your communication with our team, we responded promptly explaining the returns process, and you mentioned you were happy to send it back for a replacement. There was no indication that you were dissatisfied. As part of our standard process, we may request photos or videos to help verify issues. If itâs not possible to identify the cause of the problem then the product needs to be returned for testing, which is a consistent policy for all customers. To clarify, we have not refused to provide you with a replacement device. Weâve provided our Freepost returns address, and once the item is received and the fault is confirmed, we will send out a new starter kit. Best Regards - ET Team
