“Over the moon with my purchase. Great selection of flavours and got to try some new ones. They arrived a day earlier than I was expecting and were well packaged. Definitely going to be using this site for my vapes going forward. Top service!!”
“Delivery did not arrive. Reported to customer services who told me to wait a week. 7 days after it was supposed to arrive requested a refund and customer services started to be pedantic and saying I need to wait 7 ‘working’ days even though it was supposed to be next day delivery.. they can clearly see from the tracking it’s not been delivered. Bought off here a few times but without issues. Mistakes happen but the way they have delayed rectifying the issue I won’t be using again. Now following up with my bank to get a refund”
Hi Steve, thanks for taking the time to leave us a review. We’re sorry to hear your order hasn’t arrived yet. The delivery method you selected was free Royal Mail Standard post and this isn’t a guaranteed next-day service. While Royal Mail aims to deliver the next working day in some rare cases it can take longer. As mentioned in our initial email, we kindly asked you to allow until the 15th of January, which is 7 working days. We received your email on the 14th requesting a refund, but we cannot process refunds until this timeframe has passed. If your order has not been delivered by the end of today (15th), please contact us, and we’ll promptly process the refund. Best Regards - ET Team
“Good website & range of products, easy to find what I wanted. Well packaged & delivered in 24hrs every time. Great service, not only will I use again (and again!) but also I'm recommending to anybody I know.”
“Amazing shop, prompt delivery.
Lots of offers, especially good as I am a first time buyer.
Plenty of flavours to choose, spoilt for choice.
I highly recommend using this company, I will be again”
“Amazing company always happy to help. plenty of choices to choose from. Fantastic delivery time. Website easy to use and prices are also very good. Would highly recommend”
“Very disappointed that I am left with over 200 Heets and that you failed to inform me that the Iqos was to be discontinued. Otherwise the service you provide is excellent.”
Hi Anne, thank you for your review. I can see that our team has already responded to your original query via email. As mentioned, IQOS discontinued the Duo 3 kit over 18 months ago. However, they continue to produce HEETS for customers using bladed heating devices, including the IQOS Duo 3. Please note that HEETS are not compatible with the ILUMA or ILUMA ONE kits. We cannot locate any record of an order for 200 packs of HEETS in our system, which suggests these may have been acquired from another retailer. We’d recommend getting in touch with them or if you have a second account please get back in touch with us and we can look into this further. Best Regards - ET Team
