“I have been ordering from this company for a few years now, fantastic company always post very quickly, always packaged very well, customer service is great and good prices,I order each month,I have never had any issues”
“I can re-order my Juice in about 4 clicks, delivery is always next day, simple payment methods. never let me down. Will continue to use for value and delivery speed.”
“I’ve ordered from Electric Tobacconist several times now, and they never disappoint. The website is easy to navigate, prices are competitive, and there’s always a great selection of products. What really stands out is the delivery speed – I placed my order in the evening, and it arrived the next morning! Everything was well packaged and exactly as described. Customer service is also top-notch; they respond quickly and are very helpful. Highly recommend to anyone looking for a reliable vape shop!”
“The Hoxton refills are satisfactory. The batteries are hit and miss, some work and some don’t. When complaining about this, wasn’t offered replacements just weird advice that wasn’t helpful at all. If going to invest, then make sure you order double the amount of batteries as you won’t be offered a refund”
Hello, thank you for taking the time to leave us a review. We're sorry to hear you've experienced difficulties with some of your Hoxton batteries. We offer a Freepost returns service for products that may be faulty. Once tested, we can arrange either a replacement or a refund. Upon checking your previous correspondence, it appears we did not receive a reply to our troubleshooting questions. These are important to help us identify the cause of the issue and ensure we provide the most effective solution. If you are still experiencing this problem, please get in touch with our team, and we will be happy to assist you further. Best Regards - ET Team
“Great company. Have not had to contact customer services as never had any issues so...
Prices are very reasonable and always special offers. Delivery next day if ordered before 7pm and no returns or refunds have been needed. All in all a pleasure to buy from. 😉”
