Hi Jan, thanks for leaving us a review. I'm sorry you didn't appear to hear back from us. I can see my colleague replied to your email the same day so it would appear your inbox didn't receive it. Your account was credited with the amount of £3.26 which was the cost of the faulty coil. You can use this e-wallet credit off your next order. Best Regards - Amy - ET Team
“Have to say value for money is way up there even though I only prefer one out of three of the flavours but with the price and the deals I can always pick other favours and still be good on price.
With free delivery over £10 you really can't go wrong and they offer next day delivery if you need it ASAP.
Thank you for the items and will be back to order real soon.”
“I had raised a warranty return/replacement over one week ago, not receiving a reply. After chasing up with several emails a couple of days after the "ticket" had been raised I received a reply around processing my "returned product" when this hadn't occurred as I had no reply of whom, how and when to return the faulty product in the first place. However after a few emails and apologies from the company re technical problems they agreed to send out a new item with a return delivery slip so that I may return the faulty item. Most impressed.”
“very good as usual- I order about £100 every month
very impressed with delivery being next day and free- it means if you forget to order you only have to wait a day
Wish they would do some sort of 'points' system to build up points to use against orders.
Good service
Thanks again”
“Customer service is excellent, I encountered problems with my purchase and found the aftersales support to be probably the best I have ever come across when online purchasing, my issue still exists but as the aftersales was so efficient and I felt they did all they could to help I will put the purchase down to a bad experience!!!”
