The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,691 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,691 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 26th June 2025

970

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite the competition, I keep returning to this company. I think it is the ease of ordering and the speed of delivery.”

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Posted 2 years ago

“Pleased with my purchase and how easy the website is to navigate. Delivery was delayed due to the mail strikes but orders are usually received within a few days.”

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Posted 2 years ago

“Since putting free delivery on orders over £20 goods are now taking 3 days to arrive instead of the usual next day”

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Posted 2 years ago

“Good service, reasonable price and punctual delivery”

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Posted 2 years ago

“Excellent value and quick delivery,can’t ask better than that!”

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Posted 2 years ago

“Excellent company, they cater for all tastes with their wide variety of E-Liquids and accessories for all configurations of vaping device. Delivery is always prompt and there are no gimmicky points promotions. Highly recommended.”

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Posted 2 years ago

“Great, only issue was missing items but prompt resolution”

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Posted 2 years ago

“Excellent service and very fast delivery thank-you 👏 👍”

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Posted 2 years ago

“Fabulous company. Great offers.. fast delivery.”

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Posted 2 years ago

“Great selection and deliveries are always quick”

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Posted 2 years ago

“I liked ELFA because it's quick charging,but the tastes was a bit diferent than disposable ELFBAR,after all good.”

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Posted 2 years ago

“Very good company to order my products from. Good service all around and quick delivery with products in good condition.”

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Posted 2 years ago

“Good value and order filling is very accurate. Delivery has become very hit and miss via Royal Mail, of my last 4 orders, one took 3 weeks to come through and another 2 weeks.”

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Posted 2 years ago

“The web site is easy to navigate, plenty of products to choose from, reordering is a great touch, very quick delivery and your notified at every stage.”

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Posted 2 years ago

“Competitive price Fast delivery Need a phone number to speak to a person when you have issues”

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Posted 2 years ago

“Super nice store! I like everything except 1 thing - that you not including tracking number for delivery. That would be super useful and helpful:)”

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Posted 2 years ago

“Fast and accurate delivery, if can delivery with tracking number will be 5 star”

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Posted 2 years ago

“Excellent service, however I did contact customer service but have had no response re the logic cigarette.”

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Posted 2 years ago

“sorry, but my order made me sad, one of my 10 Motives was no good, but other than that i have always been happy with my order, the service is great and the delivery brilliant. The company will always replace if there is a problem with an order.”

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Posted 2 years ago

“I don t give 5 stars only because of the payment.The delivery is good , usually next day delivery, evwryrhing is fast and good but when i do the payment everytime i meed to do it two times because the first time doesn t go trough. I put my details card and shows me other details ....and i meed to repeat....mayne this can be sorted. Otherwise good service i will use it again for sure”

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Posted 2 years ago

The Electric Tobacconist is rated 4.9 based on 36,691 reviews