The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,392 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,392 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 21st April 2024

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to buy from, fast delivery and are always there is any issues. Shame they don't do discounts etc or a rewards system”

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Posted 7 months ago

“Went well.delivered on time”

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Posted 8 months ago

“Hi quick efficient deliveries. Most of my refills have been spot on. However I have had 3 refills now that either didn’t vape or didn’t have liquid in. I didn’t return them as I think it would be hard to prove they were faulty.”

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Posted 8 months ago

“Easy ordering & Excellent delivery service. My only 👎 is that I've never received a discount code either for subscribing to the news letter or referrals. Have emailed my queries but to date only received auto reply 😕.”

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Posted 8 months ago

“Very quick delivery, good products, great selection. Only downside is when you select the items in thr basket, it's a bit if a faff but doable. Could just be a little smoother to marry in with the rest of the site and customer experience”

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Posted 8 months ago

“Bought the Endura T18 II vape as a gift for someone and it arrived very quickly - within 3 days. Price of the product seemed fair and the website was easy to navigate with the offers applied straight away at checkout.”

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Posted 8 months ago

“Although you do not appear to have a regular "subcription" for items every month < when Ihave ordered items Like Vuse e-pen3 's your delivery next day- very good !”

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Posted 9 months ago

“Wide range of products at reasonable prices.”

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Posted 9 months ago

“Quick delivery, Customer service quick reply and helpful, website design easy to select product, will shopping again”

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Posted 9 months ago

“Arrived quickly so far perform as expected”

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Posted 10 months ago

“Recently ordered 10 packs of blueberry ice for my Vuse ePod2 but found that in one pack both of the mouth pieces were unable to draw 😢”

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Posted 10 months ago

“Pretty good service”

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Posted 11 months ago

“I have taken a star off because after 5 years of this company being my only supplier of vaping products, I for the first time have received a faulty product, great record, five years with no reason to complain and I would consider faultless service, however their returns policy is archaic, slow and not customer oriented, I was told to fill in a returns form, pack up my faulty product and they would have a look at it and if it was faulty then they would replace it, leaving me vapeless for the interim, I would have hoped that like most companies today they would have appologised for the faulty product and put another in the post for me asap. Particularly with my past record with the company, I have purchased a new one from another company something I would never have considered before I am not sure that their returns policy is helping them at all.”

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Posted 1 year ago

“Good products and fast delivery”

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Posted 1 year ago

“Cheaper products,fast delivery,good costumer service.”

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Posted 1 year ago

“Well easy to register and order but not sure if it was my fault or yours I got all the same vapes. Glad I like the blueberry ice. They also came straight away. Will order again but lets see what I get next time.”