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Eggshell Reviews

4.3 Rating 996 Reviews
82 %
of reviewers recommend Eggshell
4.3
Based on 996 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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Eggshell  4 star review on 9th April 2025
Rebecca Higgins
Eggshell  5 star review on 29th January 2025
Tracey Edwards
Eggshell  5 star review on 29th January 2025
Tracey Edwards
Eggshell  5 star review on 4th August 2024
Christian Lorence
Eggshell  5 star review on 23rd April 2023
Brian J Boyes
Eggshell  5 star review on 22nd February 2021
Mustafa Egilmez
Eggshell  5 star review on 1st December 2020
Anonymous
11
Anonymous
Anonymous  // 01/01/2019
Great product well made assembles easily , waterproof cover fits perfectly
Helpful Report
Posted 6 years ago
Nice hen house and run, though not much room for more than 3 birds. It is not easy to move around as although it has the wheels, the run drags on the ground causing the whole item to distort. Not sure this will last more than a year but nice design.
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Posted 6 years ago
The hutch is if excellent quality & was really easy to assemble.
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Posted 6 years ago
Wouldn’t say this is fox repellent at all...our rabbit has managed to pop out the end panel of wire and escaped twice now so I’ve had to re-enforce it. On the plus side, it’s very easy to assemble and the instructions are clear. Reasonably sturdy but needs bolting or pinning to the ground. Good size for a rabbit run but not the safest.
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Posted 6 years ago
Very pleased with Rubbit Hutch, however the box it came in looked like it had been in a rubbish skip. I feel, as I paid for quick delivery, that I should have some refund.
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Posted 6 years ago
All good so far. Prompt delivery. Instructions straightforward. Easy to assemble. Only quibbles: 1. Screw sticking up in tray. Missed wood and jutting out. Rescrewed. 2. Screw ends in part 15 hinged roof sticking through wood. Filed down. Cheers
Helpful Report
Posted 6 years ago
Excellent service.the packaging leads you to believe the contents will be good and that is an understatement,it is like a piece of furniture,a 5 star home for my ducks.Would definetly recommend.
Helpful Report
Posted 6 years ago
Easy to order on-line. Product good quality although trays needed a little rubbing down to fit into slots, and there was a slight split in one of the tray sides from bad positioning of a screw. I would say this was excellent value for money and well worth getting the matching cover. My only gripe is on the delivery. We had a confirmation email on the Thursday saying it would arrive on the Friday between 8 & 5. It didn't arrive that day but did get delivered on the Saturday late pm ish to number 1 (we are number 2) which is across the road from us whilst we were away that day. In principle no big deal, but we had no notification left in our letterbox to advise where it had been delivered, and the poor elderly lady at number 1 didn't get a knock to request it to be left with her. She opened her front door some time later to discover a rather large box balanced precariously in her front porch!! Get the delivery bit sorted and you'll get 5*'s
Helpful Report
Posted 6 years ago
Nice house. Went together quite well. Would have helped if it had all been cut square. Rubbish fixings. In the case of the catches, very poor quality. Instructions would make more sense if you marked the pieces to match the instructions and not just the screws etc. Diagrams could be larger honestly. Gets confusing to follow with so much going on in a small space. Would I buy another? Probably not.
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Posted 6 years ago
The rabbit hutch was as described and customer service helpful only disappointment was the delivery company they used (yodel) but to be fair eggshell was helpful.
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Posted 6 years ago
Service by Eggshell was confused and inefficient. I was informed 3 times of a different delivery date. When the packages arrived some were damaged and various screws and bolts were missing, so we have had to purchase extra.
Helpful Report
Posted 6 years ago
Dear All, we have changed our dispatch system to be clearer with tracking numbers entered regards
Posted 6 years ago
Whilst the hutch we ordered is lovely, we were disappointed with the delivery aspect. We received no communications post the order confirmation so no tracking email as stated. When enquirer as to delivery was advised was delivered day previous. No card left and delivered to house two roads away despite someone being there to take delivery of hutch all day.
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Posted 6 years ago
Really good sturdy hutch bought for two pampered guinea pigs. Instructions could of been clearer by being enlarged as at first sight looked quite confusing. With a bit of guesswork it all went together fine and should last a long time. Managed to set it all up in an hour with an electric screwdriver.
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Posted 6 years ago
Reasonable product - some splintered bits and the plastic for the window was cracked but we were desperate so kept it. Warning - It is very small. It is just about sufficient for one chicken and only because she is free roaming during the day and only goes in there at night. Definitely would not feel comfortable leaving her in there for any length of time as just too small. Maybe ok for much smaller animals such as guinea pigs, but even then only two maximum. One very good thing was delivery was very quick but we did pay extra for that.
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Posted 6 years ago
All good except slight damage on egg boxes due to packaging.
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Posted 6 years ago
Great hutch, easy to build with minimal help (my 8 year old was all I needed!). Love the removable tray as it is metal and so non-absorbent. Our rabbit very quickly began to burrow out though, so I had to lay some bamboo fence as a floor which defeated the point of an open bottom, not the hutches fault though!
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Posted 6 years ago
Good product well-made prompt service
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Posted 6 years ago
We are thrilled with the absolutely lovely rabbit hutch we purchased. Customer care at Eggshell is fabulous although, I would really advise that after the horrendous experience we had with the APC delivery driver that Eggshell no longer use this company as it may well put people off shopping with Eggshell in the future which would be a real shame.
Helpful Report
Posted 6 years ago
Very flimsy frame and locks and fastenings are very cheap, broken panel no reply on email from supplier. I don't imagine this will last very long. Not worth it's money!!!
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Posted 6 years ago
Nice cage once put together but instructions were absolutely awful, my husband is very good when it comes to DIY but understanding these instructions isn’t easy! Really need to make these clearer!!!! Delivery was very good, ordered Tuesday morning, arrived Wednesday morning but for £20 delivery charge I would expect a good next day service! Delivery charge very steep in my book even for next day service! Cage nice though, grey and white make a nice change to the norm, how long it’ll last though I’m not sure! But on the whole nice size for two guinea pigs
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Posted 6 years ago
Eggshell is rated 4.3 based on 996 reviews