“I haven’t received my order yet. Order placed on 02/06. Delivery was scheduled for 06/06, no updates received from the courier service, had to reach out to them to be told that the parcel was damaged beyond repair and it was my responsibility to sort it out with sender. No response from sender until 2 days ago. They said they will arrange a replacement order to deliver it next day, and no news on the order as well as the delivery yet. This was my first purchase from Eden & Willow, expected a decent product and customer service, but really disappointed. How can a seller not even think about placing a fragile sticker on a parcel that is full of glass items, and the response time is something they need to work on. I would like to review the product honestly, but I haven’t received the parcel.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
Your replacement parcel has already been sent out. But, please contact us if we can assist you further with this matter.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Posted 1 year ago
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Great products and fantastic customer service. I had an issue with a jar and they responded very quickly and resolved the problem immediately. I highly recommend them.”
“Glass mugs are beautiful. Serving dishes with gold edging are lovely but a lot of the gold edging has rubbed off in places which isn’t great. Thought about returning but it would cost a fortune so decided not to and will try to diy fix them”
