“I initially bought 4 300ml double walled glass cups, which were fine. I then purchased a further 7 cups. 3 of these had holes in the bottom and I requested replacements. Received replacements today and one of these had the same fault. Very disappointed and given my compaint I would have expected them to have been checked before being dispatched.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Love the storage jars I ordered, really smartened up my herbs and spices. Water jugs are lovely too. Only downside was the box used to pack the items wasn't very strong, it had split and one of the boxes was hanging out. Fortunately nothing was missing or broken”
“Used Eden and Willow company for the first time. Absolutely great products for the very affordable price.Had one brocken tea/coffe cup,Customer service was so fast reacting, next day already had a replacement. So friendly and professional. Look forward to buy some more beautiful and unusual products. Definetely recomend the company. Well done guys.”
“I was looking on Google for an unusual Christmas present for friends and come across these Glass bag vases so I ordered 3 they arrived quickly. I was so pleased I ordered another 3 and I will order more.they make great presents.Look amazing.”
“Great products. Love the storage jars with bamboo lids. All arrived promptly and wrapped securely. Would highly recommend. I will be a returning customer, thankyou.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I purchased on expandable bath tray caddy and it arrived promptly with excellent communication throughout the process. The caddy is the perfect size and looks lovely over my modern, free-standing bath. Very pleased with my purchase and buyer experience.”
