“Ordered 30 candles of 3 different types. 2 are fine but the third type are useless, they initially light but extinguish after a very short time. Tried 3 of them, result the same and 90%+ of the candle ends up in the bin. A candle that doesn’t burn is not fit for purpose”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Really pleased I found this company. I ordered the bamboo lid jars. They arrived quickly, well packaged. I had to contact them for an exchange (I needed a different size). They responded quickly. I absolutely love the jars and an all round fab experience. Would definitely recommend and will no doubt shop with them again 😊”
“Eden and Willow had exactly what I was looking for and at a reasonable price. Ordering was simple, delivery was quick and the packaging was excellent, very detailed for fragile items. I can’t wait to order more!”
“Goods received very quickly at a reasonable price. I was impressed with the packaging as my order was all glass I was sceptical but it all arrived safely”
“I love those little jars i got from Eden & Willow, seems like good quality! Jars were well packed and the package came very fast, in 4 days from UK to Finland (even our local post does not work that fast 😂) So thanks alot! Sincerely, Heidi”
