“Products: great glass and bamboo products at this price point; very functional; very stylish; very slightly thinner glass and very slightly rougher finish on bamboo than expected but I reminded myself of the price. Not sure if they are dishwasher safe, as glass quite thin.
Delivery: very well packaged and arrived within a couple of days with a reputable delivery service.”
“A massive thank you for the beautiful white elephant I bought from you it was even better than the pictures.
Coupled with the quick delivery I will be recommending and absolutely using you again.”
“Really fast delivery. Items well packaged and very happy with quality and price. Prompt and polite response from customer services when I asked a question. Will definitely order again.”
“I found just what I needed on the Eden and Willow website. The items were much more reasonably priced than I’d found elsewhere, are great quality and were delivery very quickly. Thank you!”
“I ordered glass jars from this company. Of if the three arrived smashed, this was replaced with no delay, so good customer service. My only other issue was the order came from Amazon (I ordered it directly from the Eden & Willow website. This caused some confusion with the delivery. Very odd!”
Dear Leonie,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
Please note that we use Amazon couriers for shipping our orders. But, the orders come directly from our own warehouse.
Please do not hesitate to contact us if there is any confusion.
Best Regards
Eden & Willow Customer Service
“I ordered two round candles and when the delivery came it was square candles emailed Eden and Willow to explain the order was wrong and asked to send a returns label for wrong order .They sent me an email saying to keep the wrong order and sent me out the ones I’d ordered well done Eden and Willow would use this company again”
“I am very impressed with the products I ordered. They arrived not long after I ordered and packed very well. The quality of each items are exceptional and will definitely order more Spice jars and storage jars.”
“First purchase with this company and I would recommend. Unfortunately, one of my items arrived damaged but I received a quick response from customer service and promptly got a replacement. Thank you!”
