Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you.
I can see that we have arranged for replacement products to be sent to you and they are on the way :)
However, if you need help with anything else, please do let us know
Best Regards
Eden & Willow Customer Service
“The jars are perfect! One came broken but they were quick to reply to my email and issue a refund which I used to replace the broken one as I like them so much! :)”
“The beautiful glass jar with a cork ball is such a magnificent feature wherever you decide to place it. The shape of the glass and the cork ball are so versatile.
I now find I can not manipulate many lids nowadays due to ataxia in my hands, so to just lift off an ergonomic cork ball to grab a tea bag is now a really pleasant experience.
I’ve only had the jars 4 days and family visiting loved them to the point I was practically patting my cousin down to ensure she hadn’t accidentally put the ones from the bathroom in her pockets!”
“Lovely products, & the best customer service I've experienced in a long time.
One item was missing from my order, and Kim was quick to respond and very helpful. She rectified the issue and sent the missing item out straight away with another order I placed - and it arrived next day. All products packaged well - and really great quality.
Would def recommend, and ill certainly be ordering from them again! Thank you E&W.”
