“The item arrived safely and as described. The postage was quite expensive for such a light and small item, but I guess it was fragile, so perhaps worth it. The cardboard box it was packed in was very thin and arrived torn along one corner. Luckily, it was wrapped well inside and remained unharmed.”
“I purchased four handbags vases from this company.
Unfortunately their choice of courier let them down with a damaged box and two broken vases.
I received replacements a week later. I did wonder if I would however as in there T&Cs it states that the customer takes over responsibility for the item once dispatched. Typically I had not read that at the time of ordering.
That saidi did receive replacements with absolutely no issues.
P S the vases are amazing!”
“So happy I found this company. So happy with my storage jars. Excellent quality at a great price and fast delivery . Will definitely order from you again.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
