“Fantastic product and outstanding service. The glasses I ordered are such good quality and at a really reasonable price. Delivery was quick and also I was helped by customer services to speed up my delivery and so got my items quicker when needed in a hurry. I will absolutely shop here again any time I can.”
“I was replacing glass plates which I had previously purchased the service was excellent they arrived within 2 days of ordering would definitely recommend this company…. Good Customer Service”
“Super fast delivery and I adore the glasses and dessert pots I got from Eden and Willow.
My first order arrived damaged due to poor delivery handling but their customer service was extremely helpful in arranging for a replacement.
I’m so happy and will definitely order again.”
“I ordered various items for my kitchen. I knew at the price point it wouldn’t be the best quality. Everything turned up well packaged. I would absolutely order from here again as I think it’s fantastic value and you can get some really interesting / quirky items.”
“The package arrived with no paperwork - Invoice or delivery note and no lable saying it was form Eden and Willow. it looks like it came direct form China.
Is it your package?”
Hi Sandi,
Thank you for taking the time to leave a review, and I’m really sorry for the confusion caused. The missing invoice and delivery note were due to a human error on our side. We sincerely apologise for that.
I’d also like to reassure you that our team is fully UK-based and all orders are dispatched from our UK warehouse.
We appreciate you bringing this to our attention, and we’ll be reviewing our processes to ensure this doesn’t happen again. If you need a copy of your invoice or have any other questions, please feel free to get in touch.
Thank you again for your understanding.
Best Regards
Eden & Willow Customer Service
