“Ordered some lovely spice jars and couldn’t be happier ! Quick delivery and packaged well. Will be using this little company a lot more. First class !”
“Happy with service from Eden and Willow. I purchased Glass storage jars with spoon and bamboo lid are good quality, easy to use and clean.
Packaged well and delivery was quick.”
“I’m not happy at all. I’ve spent a lot of money with this company and I’ve received damaged items or sent items without lids. Now what am I supposed to do with jars without lids. They said they would replace it and they have replaced some items of the items but the amount of times I’ve had to email them. It’s difficult as their telephone doesn’t work. How do I contact them and explain over the phone. They finish at 4pm. So each time they send the replacement item they don’t send all of them. The person who checks the items needs to check each and every item as I’m not getting all my replacement items it’s a nightmare.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The majority of the my items arrived and I was happy. One of them had a damaged lid and the glass that was partially split/had an imperfection. I’ve emailed the firm three times and haven’t had a reply yet... nearly a week later. After care is poor.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
I am sorry we haven't received any emails from you, can you please send an email to sales@edenandwillow.com
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Loved the items I ordered. Had a problem with one of the items, customer services were
fantastic.
Once the item I want is back in stock, I will definitely be ordering from Eden and Willow again.”
“This was my first order with Eden and Willow. I am delighted with all the products received and so impressed with the next day delivery (my order qualified for free standard delivery).”
