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www.ecutesting.com Reviews

4.9 Rating 3,220 Reviews

98 %

of reviewers recommend www.ecutesting.com

Company Reviews

4.9

Based on 3,220 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

+441773535638

Email:

info@ecutesting.com

Location:

Delves Road
Heanor
DE75 7SJ

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www.ecutesting.com 5 star review on 4th May 2024

Pier Francesco Virgili

www.ecutesting.com 5 star review on 28th March 2023

www.ecutesting.com 5 star review on 24th December 2022

VirÃ¡g BenjÃ¡min

www.ecutesting.com 5 star review on 11th September 2022

www.ecutesting.com 5 star review on 28th October 2021

www.ecutesting.com 5 star review on 29th March 2021

www.ecutesting.com 1 star review on 11th March 2021

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial 'repair' was done in December 2022 job no:1671540997499. A fault identified by ECU was 'rectified'for some £600.00.The mechatronic was returned damaged! It was returned and 'rectified'. The unit failed same fault after little use. Unit was returned in August 2023 under the "lifetime guarantee". Failed yet again. ECU want me to pay for yet another removal and refit at a cost of some £250.00!! Refused a test by VW dealer! They have refused all reasonable requests and appear to think that it should be at my cost to continually remove and refit the unit they have not correctly repaired!! Sadly now Legal Action! ECU are now claiming that they tried to call me once but were unable to either speak with me or leave a message. No other attempts by ECU to contact me to resolve have been made. Very poor after service over many weeks. The facts are that ECU's "lifetime" repair after two attempts has again failed after little use and they want me to incur yet more expense. Do not use this company.”

Posted 7 months ago

Hi Nick, I have looked into the job and can see that you are currently speaking with the office manager. However, if you do require anything further please do not hesitate to contact us 01773 535 638. Many thanks, Lee

Posted 7 months ago

“The courier company they use does not operate at the times provided on their order form. I picked a time after work so I didn't have to take time off, part of the reason I chose this company. But however false as they offer times that are not available with their chosen courier. When picked up I heard nothing from them confirming receipt or giving a rough time for work to begin. After near 2 weeks I rang them to be told that they had tested and found no problems or issues with my ABS module, but that they advised me to have a full refurb. The next day got a txt to say it was being delivered to me, only to recieve a call later that day to ask me for my address. I was then told again that it was out for delivery to me. When recieved it was packaged poorly I would not recommend this company to anyone, the communication is below poor, and they are clearly out to make money off people by advising people to do unnecessary work when there's no issue present.”

Posted 7 months ago

“The initial 'repair' was done in December 2022 job no:1671540997499. A fault identified by ECU was 'rectified'for some £600.00.The mechatronic was returned damaged! It was returned and 'rectified'. The unit failed same fault after little use. Unit was returned in August 2023 under the "lifetime guarantee". Failed yet again. ECU want me to pay for yet another removal and refit at a cost of some £250.00!! Refused a test by VW dealer! They have refused all reasonable requests and appear to think that it should be at my cost to continually remove and refit the unit they have not correctly repaired!! Sadly now Legal Action!”

Posted 7 months ago

Hi Nick, We are sorry to read that you are unhappy with our services. The office manager has tried contacting you but has gotten no answer and was unable to leave a message. We would like to discuss this with you and look into this further, could you please give us a call on 01773 535 638. Many thanks, Lee

Posted 7 months ago

“This is my genuine recent experience from March and April 2023. I had an ABS pump from a Skoda Octavia with a fault code 01130 that ECU Testing advertise as being a common fault and able to repair. I arranged for them collect it, but after two days of a scheduled collection, DHL had not collected the pump and so I had no choice but to drive the 120 miles round trip with the pump to ECU testing. Three days later ECU Testing contacted me to say the pump had been repaired, and so not trusting the courier service they were providing I drove to collect it. The pump was fitted back onto the car and the same fault was still present and so I contacted ECU Testing. They told me that there must be an issue with the car such as wiring or fuses as they had definitely repaired the pump, and so I took the car back to the auto electrician who had initially diagnosed the ABS fault and he again checked everything on the car and confirmed it was definitely the ABS pump that was still faulty, and so I again contacted ECU Testing. At this stage I have to say there attitude was less than professional and they really were not interested. They were very dismissive and never offered to look at the pump again. I asked them for a copy of the workshop report to show what had actually been done to repair the pump. Finally after 5 days they emailed me an A4 sheet of paper that was nothing short of a joke that explained absolutely nothing. Alarm bells were starting to ring that this company had not even bothered to try and repair the pump. They had basically done a standard bench test, could not find a fault and decided to charge £240 for the privilege. By this stage the vehicle had been off the road for almost 3 weeks, and ECU Testing were making no offer to collect the pump and attempt to repair it again. I emailed them on several occasions asking them to collect and repair the pump, even writing to the managing director Mr RG Bagg, who did not even bother to reply. I then wrote them a 7 day notice letter asking them to repair the pump or issue a refund. They responded by stating that if I provided a third party invoice to prove that the pump was still faulty and that I had had the pump repaired elsewhere then they would refund me. I contacted several companies that repair ABS pumps and the problem was that as soon as I mentioned ECU Testing, the majority of companies refused to look at the pump. Finally I found a company in Leicester who collected the pump and within 5 days it was repaired and returned to me, and for the same price ECU Testing had charged me. Fitted the pump to the car and everything was fine. Having still not received a refund from ECU Testing I had to threaten them with court action before they finally issued a refund. A simple straight forward repair that should have taken less than a week, actually took 6 weeks in the end, thanks to ECU Testing Ltd, plus all the additional costs I incurred because of ECU Testing that I cannot claim back. I have been in the motor trade for 30 years and have come across some fairly poor companies with lackluster attitudes in my time, but this company has really taken me aback and shocked me at how bad they really are. I blame myself partly because I have heard previous bad reports about them, and if I had taken the time to read some of the reviews posted online by other customers who have had similar experiences to me, then I definitely would not have gone anywhere near them. Hopefully my experience will act as a warning to others. Please folks do not go through what I went through. AVOID ECU TESTING”

Posted 1 year ago

Hi Darren, We take customer feedback very seriously and therefore I would like to clarify some points that you have raised, you mention that our attitude was less than professional and that we really weren’t interested and that we were very dismissive and never offered to look at the pump again, this is not true. We spoke to you on four separate occasions whereby we offered to get the part collected from you and retest this under our terms and conditions however you mentioned that you thought it be best to drop this down as you didn’t want to risk getting this lost in the post, despite these conversations you never brought the unit back to us. You also mention that we had not bothered to try and repair the pump again this is not true. I would like to also clarify that we did not refund you based on you threatening court action, you had technically voided your warranty sending this to a 3rd party without giving us the opportunity to even retest the unit. If you have any further questions, please don’t hesitate to get in touch. Many thanks, Karen

Posted 1 year ago

“On the first occasion that we have found a need to put their "lifetime warranty" to the test we have been let down badly. Even after clearly explaining the faulty previously repaired unit was from another source 4 years previous and having sought permission from that repairing garage and copy of V5 from owner we were refused repair under warranty! After agreeing to repair, once the unit was received we were told no as the last owner had died!”

Posted 1 year ago

Hi all at Andy Hall Cars Ltd, Thank you for your feedback, we are sorry to read that you are unhappy. Our lifetime warranty policy is strictly only with the owner of the vehicle, the only way that the warranty can be transferred is if we get written confirmation from the original purchaser to say they are happy for the warranty to be transferred, unfortunately, due to the circumstances this is not something that could be done on this occasion. Kind Regards Karen

Posted 1 year ago

“They sent my fiat 500 clock cluster back to me with the menu button broken, but it was then stuck back on by them BADLY because it was hanging on a thread in the sealed plastic bag and undamaged box it was returned to me. I straight away took photos in the box and sealed bag and sent them straight back for their attention as they requested, I was told via their chat line they would contact me the next day !!!! despite me calling back and talking on their chat line THEY NEVER GOT BACK TO ME AT ALL. I had to buy a new unit at £40.00 and never got any help after spending £250.00 with them”

Posted 1 year ago

Hi, We are sorry to read that you are unhappy with our services. The office manager has tried contacting you but has gotten no answer on either number we have listed for you. We would like to discuss this with you and look into this further, could you please give us a call on 01773 535 638 or let us know the best number and time to contact you. Many thanks, Lee

Posted 1 year ago

“I really have no idea how this company got any 5 star reviews, as I cannot even get them to answer my question as to what was wrong with my Speedometer Cluster that I sent to them for repair. They simply said it was faulty and then requested payment that I already paid. It is now in the mail being shipped back. They charged me full price and never even said what was wrong and now no longer returns emails. Terrible customer service!!! Hopeful that it actually works when I get it back, but not convinced that they even did anything to it??? I will update when I know more.”

Posted 2 years ago

Hi Jack, Thank you for your feedback, i am glad that you have received the test report as requested. Kind Regards Karen

Posted 2 years ago

“Item sent in for repair, was checked and no fault found! No one was interested when I said it was definitely leaking! Paid test fee and postage re fitted to car to re check and it leaked! Fitted second hand part and fixed”

Posted 2 years ago

Hi all at Earls Barton Autos, It is unfortunate that you feel this way. I can see from the job record that the unit tested without failure for pressure and leak tests and functioned accordingly, but it is great to see that you have solved the issue on the vehicle. Many thanks, Lee

Posted 2 years ago

“i woouldnt use these rip off gits they say they repaired it and it come back the same fault i got a mechanic with a computer and he said there was not a fault with my abs at all wot they done to it was nothing checked and sent back faulty the actule fault was with the sensor at the wheel they made 230 pounds for nothing dont use them there rip offs waste of space”

Posted 2 years ago

Hi Terry, It is very unfortunate that you are unhappy with our services. I can see that the ABS unit originally tested as faulty and we proceeded with a rebuild to cure the fault. After rebuilding the ABS, a full end of line Hardware-In-the-Loop test was carried out, which the unit passed. It is certainly upsetting when there are multiple failures on a vehicle, but we are pleased to see that you now have them all sorted. If you have any questions or would like to discuss this further please call us on +441773 535 638 or email us info@ecutesting.com Many thanks, Lee

Posted 2 years ago

“Absolutely useless every repair they’ve done goes wrong the customer feedback is terrible”

Posted 3 years ago

Hi, Thank you for your feedback, it’s unfortunate that you feel this way. We are unable to search the system due to there being no name on the review, but we would like to look into this for you. Please call us on +44 1773535638 or email us at info@ecutesting.com if you would like to discuss this further. Many thanks, Lee

Posted 3 years ago

“We have been a trade buyer from these people for years and constantly get treated poorly, seem worse since they went to a fancy new building, they dont stand by what they do shame as they used to be really good”

Posted 3 years ago

Hi all at EDM Garages Services, It is truly unfortunate that you feel this way. We have looked over your recent jobs sent into us but have been unable to find any with issues. A member of our management team has tried to contact you recently but has got no answer. Please give us a call on 01773 535 638 to discuss this further. Many thanks, Lee

Posted 3 years ago

“Here are the reviews that you've posted publicly. You'll need the Google Maps app to edit or delete your reviews. Learn more 28 reviews · 14 ratings ECU TESTING Heanor Gate Industrial Estate, Delves Road, Heanor DE75 7SJ Avoid avoid avoid. Please read the genuine google reviews before even thinking about touching this company. They lie & are incapable of doing the job. I Sent my focus instrument cluster to them with random lights coming on, they sent it back "repaired" with a new fault of the immobiliser flashing so could not start. Sent it back to them & got it back "repaired & rebuilt" with a new fault of it going dead 10 secs after you plug it in. Sent back to them & they now inform me its "unrepairable" and want more money for a new unit. Turnaround first time was terrible and way outside the promised 3 days. Have just spoken to them and asked what they were going to do about my out of pocket expenses and time wasted they said they would do nothing so i said "so what you are saying to me is tough s**t?" Employees response was"YES". Direct quote and i have the recording to prove it. Is this really a company you want to trust? If you make any bad reviews you will see the same bull replies. Please go somewhere else and save yourself the hassle and expense. They come up as the cheapest company for a reason people, you pay peanuts you get monkeys as the saying goes.”

Posted 3 years ago

“Absolute waste of money. They won't repair it but they can sell you a replacement. Claimed my dashboard cluster had water damage and couldn't be repaired I checked before I sent it, it was a sealed unit with no sign of moisture. Sold me a new one but claimed it couldn't be coded because the old one was too damaged despite it still operating the car before it was sent.”

www.ecutesting.com 1 star review on 10th March 2021

www.ecutesting.com 1 star review on 10th March 2021

Posted 3 years ago

Hi Daniel, I am sorry to hear that we could not make you happy. However, I would like to address the accuracy/truthfulness of your review. When you booked your unit into us you provided us with the following fault information (wrote yourself and time/date stamped on your job record) which appears to be at complete odds with your review about operability of your dashboard before sending it to us: ———————————————————— “Fault Info: Originally the bottom left display was pixelated. Then intermittent cluster failure. It used to work every now and then But now it doesn't work at all. Is the fault intermittent: No Have you checked for fault codes: Yes Can you communicate with the component: No Are there any fault codes stored: No” ———————————————————— I did call you to discuss your feedback however you terminated the call before I had chance to discuss, so here is the description of the fault with your dashboard in full... We plugged into your instrument cluster via diagnostics and there was no communication just some illumination which was conducive with your reported faults, upon opening the unit we noticed during the visual inspection that the circuit board had a substantial amount of fluid ingress around some of the main components however this was too severe to be fixed and therefore this rendered your unit as irreparable. Due to the severity of the ingress we couldn’t code swap from your original to the replacement due to the unit having no communication and therefore informed you this would require programming using dealer level diagnostic equipment. You also mention in your feedback that the unit was still operating the car prior to sending it into us however you have clearly mentioned in your fault description that it didn’t work at all. I have emailed you some images of the ingress in the original unit. If you would like to discuss this further please don’t hesitate to contact me on 01773 535638 Best Regards Karen

Posted 3 years ago

“they had 3 shots at fixing my speedometer and failed sent it back after that said they could not repair , could,nt get part for it either . first attempt at fixing it lasted about 15 miles , second attempt at fixing the engineer barley got out of the garage when it failed again , third attempt sent it back could not repair it , so much for lifetime repair .”

Posted 3 years ago

Hi, Thank you for your feedback, it’s unfortunate that you feel this way. We are unable to search the system due to there being no name on the review, but we would like to look into this for you. Please call us on +44 1773535638 or email us at info@ecutesting.com if you would like to discuss this further. Many thanks

Posted 3 years ago

“Turnaround time was circa 10 day...online chat was non-supportive. Rang help desk and they advised a senior would call me back and no one bothered. Customer service outright terrible and website turnaround time mis-leading.”

Posted 3 years ago

Hi, Thank you for your feedback, it’s unfortunate that you feel this way. We are unable to search the system due to there being no name on the review, but we would like to look into this for you. Please call us on +44 1773535638 or email us at info@ecutesting.com if you would like to discuss this further. Many thanks, Lee

Posted 3 years ago

“Item arrived damaged which apparently was our fault for not checking box even thought the damaged had occurred inside and package was left outside due to social distancing!”

Posted 3 years ago

Hi all at Mannor Garage, We have reviewed our packing footage and can confirm that the unit was sufficiently packaged before dispatch from our premises. We always recommend checking any parcel for damage before signing any courier delivery, as once signed you agree that it has arrived in good condition which removes any recourse from the courier. Thank you, Lee

Posted 3 years ago

“Can’t say that I would recommend this company as they have been been a nightmare to deal with due to their failure on multiple fronts to live up to what their website advertises. A couple weeks before my MOT Is due Multiple warning lights show up on dash, diagnostic shows the ABS module stops communicating once warm illuminating the ABS and other warning lights. As my cars MOT was due soon I needed ABS module ASAP and ecutesting website say they have a 3 day turnaround. However they received my ABS module on 1st October but it was not even assessed until 7th, and I was not contacted until the 8th of October when ecutesting called to say my module was faulty but unrepairable. NOT a 3 day turnaround! They said that they could provide a reconditioned replacement coded to my car from one of their suppliers on an exchange basis -why on an exchange basis if mine was not repairable? 10th October MOT expired so now car cannot go anywhere except for an MOT test. 14th October I finally receive a replacement ABS module from ecutesting but although they said it would be, it is NOT coded leaving my car undrivable. 19th October, At further cost to myself I arrange for my car to be taken to have the ABS module fitted and coded professionally, it is then taken to an MOT testing station where it fails due to the ABS warning light illuminating during the MOT test, failure -Anti-lock braking system warning lamp indicates an ABS fault (1.6 (b)) Mechanic calls to tell me the ABS module has failed during MOT test, I manage to find a replacement for the module ecutesting supplied, the replacement is fitted/coded and car was able to be taken for a retest later the same day, and my car passes. Since it had just failed during an MOT test the ABS module that ecutesting supplied is boxed up and returned to them but they say it tests ok- Which is a bit like asking a student to mark their own exam paper, and a little strange seeing as it had failed during the independent MOT test causing a MOT fail! Now in order for THEM to provide a refund for the module I returned ecutesting say that I need provide them with the invoice for the replacement abs module I had to buy from SOMEBODY ELSE, and get coded in order to get my car mot’d and not have to be left with yet more fees to get my car recovered home. ecutesting state they do not pay costs such as the cost of module removal/refitting, diagnostic, coding, programming, software downloads mechanic charges etc. They are therefore not interested in any of the other extra costs incurred by myself due to their supplying an uncoded, and faulty ABS module; having the car taken to get their module coded, which they said would be done, the cost of fitting and coding the module itself, OR the cost of having the replacement module fitted and coded etc, but for some reason they now say that in order for them to refund the money that I paid THEM they need the invoice for the replacement ABS module I had to buy from SOMEWHERE ELSE! I don’t know why this is the case as I don’t want a refund for the amount it cost me to replace the faulty abs module they sent me, I want a refund for the amount I paid ecutesting, for a service I didn’t receive. I have never before asked a company for a refund and had them ask me for an invoice or receipt from somewhere else in order for them to meet their obligations I’m just glad that my car is now MOT’d and back in use, although that is no thanks to ecutesting, who I found to be a total let down. My advice would be stay away from ecutesting and use one of the companies that offer ABS module Remanufacturing.”

Posted 3 years ago

Hi Mr M Barry, We are sorry to read that you are unhappy with our services. The office manager has tried contacting you but has gotten no answer and was unable to leave a message. We would like to discuss this with you and look into this further, could you please give us a call on 01773 535 638. Many thanks, Lee

Posted 3 years ago

“Bad customer service. No answers to warranty requests. Have to make a new order for the warranty unit.”

Posted 3 years ago

Hi all at AutoGear Oy, It is unfortunate that you feel this way, I can see that you raised a support ticket which was replied to the same day via the email address that we have on file. We understand how frustrating it is when things go awry but will always work with our customers to resolve any issues. If you have any questions or concerns please call us on 01773 535638. Many thanks, Lee

Posted 3 years ago

“they not solve my problem, send (3) three times the unit back for repair. third time came back with no fault found just to get rid of me. i have a car good for scrap now... that part faulty mite contamined other programs so now is still not working. AVOID THIS COMPANY”

Posted 3 years ago

Hi Raba, I have tried to search for you on our system but have been unable to find any record, it may be because the job may have been booked in through a different name (mechanic/garage) than your review. Please give us a call and we can look into this matter for you, 01773 535 638. Many thanks, Lee

Posted 3 years ago

“Don’t think there was anything wrong with the ECU came back fitted to car same fault. Change camshaft sensors ( only things that I hadn’t changed) started first time. Expensive lesson😡”

Posted 3 years ago

Hi all at PWR Services, It is very unfortunate that you are unhappy with our services. I can see on the job record that we found the ECU to be faulty and also advised that there may be a potential external issue to be investigated before refitting the rebuilt engine ECU to the vehicle. If you have any questions or would like to discuss this further please call us on +441773 535 638 or email us info@ecutesting.com Many thanks, Lee

Posted 3 years ago

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www.ecutesting.com is rated 4.9 based on 3,220 reviews