Name: www.ecutesting.com
Address: Delves Road, Heanor
Rating: 4.85

“Can’t say that I would recommend this company as they have been been a nightmare to deal with due to their failure on multiple fronts to live up to what their website advertises. A couple weeks before my MOT Is due Multiple warning lights show up on dash, diagnostic shows the ABS module stops communicating once warm illuminating the ABS and other warning lights. As my cars MOT was due soon I needed ABS module ASAP and ecutesting website say they have a 3 day turnaround. However they received my ABS module on 1st October but it was not even assessed until 7th, and I was not contacted until the 8th of October when ecutesting called to say my module was faulty but unrepairable. NOT a 3 day turnaround! They said that they could provide a reconditioned replacement coded to my car from one of their suppliers on an exchange basis -why on an exchange basis if mine was not repairable? 10th October MOT expired so now car cannot go anywhere except for an MOT test. 14th October I finally receive a replacement ABS module from ecutesting but although they said it would be, it is NOT coded leaving my car undrivable. 19th October, At further cost to myself I arrange for my car to be taken to have the ABS module fitted and coded professionally, it is then taken to an MOT testing station where it fails due to the ABS warning light illuminating during the MOT test, failure -Anti-lock braking system warning lamp indicates an ABS fault (1.6 (b)) Mechanic calls to tell me the ABS module has failed during MOT test, I manage to find a replacement for the module ecutesting supplied, the replacement is fitted/coded and car was able to be taken for a retest later the same day, and my car passes. Since it had just failed during an MOT test the ABS module that ecutesting supplied is boxed up and returned to them but they say it tests ok- Which is a bit like asking a student to mark their own exam paper, and a little strange seeing as it had failed during the independent MOT test causing a MOT fail! Now in order for THEM to provide a refund for the module I returned ecutesting say that I need provide them with the invoice for the replacement abs module I had to buy from SOMEBODY ELSE, and get coded in order to get my car mot’d and not have to be left with yet more fees to get my car recovered home. ecutesting state they do not pay costs such as the cost of module removal/refitting, diagnostic, coding, programming, software downloads mechanic charges etc. They are therefore not interested in any of the other extra costs incurred by myself due to their supplying an uncoded, and faulty ABS module; having the car taken to get their module coded, which they said would be done, the cost of fitting and coding the module itself, OR the cost of having the replacement module fitted and coded etc, but for some reason they now say that in order for them to refund the money that I paid THEM they need the invoice for the replacement ABS module I had to buy from SOMEWHERE ELSE! I don’t know why this is the case as I don’t want a refund for the amount it cost me to replace the faulty abs module they sent me, I want a refund for the amount I paid ecutesting, for a service I didn’t receive. I have never before asked a company for a refund and had them ask me for an invoice or receipt from somewhere else in order for them to meet their obligations I’m just glad that my car is now MOT’d and back in use, although that is no thanks to ecutesting, who I found to be a total let down. My advice would be stay away from ecutesting and use one of the companies that offer ABS module Remanufacturing.”

Helpful Report

Posted 4 years ago

Hi Mr M Barry, We are sorry to read that you are unhappy with our services. The office manager has tried contacting you but has gotten no answer and was unable to leave a message. We would like to discuss this with you and look into this further, could you please give us a call on 01773 535 638. Many thanks, Lee

Posted 4 years ago

“Bad customer service. No answers to warranty requests. Have to make a new order for the warranty unit.”

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Posted 4 years ago

Hi all at AutoGear Oy, It is unfortunate that you feel this way, I can see that you raised a support ticket which was replied to the same day via the email address that we have on file. We understand how frustrating it is when things go awry but will always work with our customers to resolve any issues. If you have any questions or concerns please call us on 01773 535638. Many thanks, Lee

Posted 4 years ago

“they not solve my problem, send (3) three times the unit back for repair. third time came back with no fault found just to get rid of me. i have a car good for scrap now... that part faulty mite contamined other programs so now is still not working. AVOID THIS COMPANY”

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Posted 4 years ago

Hi Raba, I have tried to search for you on our system but have been unable to find any record, it may be because the job may have been booked in through a different name (mechanic/garage) than your review. Please give us a call and we can look into this matter for you, 01773 535 638. Many thanks, Lee

Posted 4 years ago

“Don’t think there was anything wrong with the ECU came back fitted to car same fault. Change camshaft sensors ( only things that I hadn’t changed) started first time. Expensive lesson😡”

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Posted 4 years ago

Hi all at PWR Services, It is very unfortunate that you are unhappy with our services. I can see on the job record that we found the ECU to be faulty and also advised that there may be a potential external issue to be investigated before refitting the rebuilt engine ECU to the vehicle. If you have any questions or would like to discuss this further please call us on +441773 535 638 or email us info@ecutesting.com Many thanks, Lee

Posted 4 years ago

“I had given them a cvt control unit for repair they said there was no fault when it was faulty charged me for diagnosis told there was faults in it and was faulty brought a new part fitted it and it was perfect can boys”

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Posted 5 years ago

Hi James, Based on your comments we would like to investigate this situation for you however we do not have enough information to search our system. Please give us a call and we can look into this for you, 01773 535 638. Many thanks Lee

Posted 5 years ago

“Pay to have feedback changed and very poor workmanship”

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Posted 5 years ago

Hi Shane, It is very unfortunate that you feel the need to continually leave us negative reviews so i would like to remind you of the facts of the matter. I have personally tried to contact you in order to help with your situation, but you hung up on me. The purchase you made was over two years ago and would normally be covered under our lifetime warranty. However, as you have stated on several occasions when you first received the part, you found issues so you took the unit apart yourself rather than return it to us for checking which voided your warranty. This is clear in our warranty documentation. You rightly state that you were given a refund but your negative feedback remained the same. If you would like to discuss this further, please call me directly on 01773535638. Regards Karen

Posted 5 years ago

Hi Shane, It is very unfortunate that you feel the need to continually leave us negative reviews so i would like to remind you of the facts of the matter. I have personally tried to contact you in order to help with your situation, but you hung up on me. The purchase you made was over two years ago and would normally be covered under our lifetime warranty. However, as you have stated on several occasions when you first received the part, you found issues so you took the unit apart yourself rather than return it to us for checking which voided your warranty. This is clear in our warranty documentation. You rightly state that you were given a refund but your negative feedback remained the same. If you would like to discuss this further, please call me directly on 01773535638. Regards Karen

Posted 5 years ago

“Not reconditioned and failed. Now they won’t honour warranty. Totally useless and a scam”

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Posted 5 years ago

Hi Shane, It is truly unfortunate that you feel this way. All of our units are reconditioned with higher than standard OEM rated components and are rigorously tested before leaving our premises. Due to this we have been working with independent specialists and main dealerships for many years and we proudly provide our lifetime warranty on all parts. I have looked into your job from two years ago (at the time of writing this) and I can see that the warranty was indeed honoured with a replacement and also a full refund, even though the warranty had been voided by yourself by altering the unit. If you would like to discuss this then please give us a call on 01773 535 638. Many thanks Lee

Posted 5 years ago

“Pump not reconditioned just cleaned. Failed and they won’t honour warranty. Total rubbish parts”

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Posted 5 years ago

Hi Shane, It’s regrettable that you feel this way. All of our parts are higher rated than standard OEM parts and are designed to last, we have rebuilt units for main dealer and independent specialists for many years and can proudly and confidently provide our lifetime warranty. After looking into your job from two years ago (at the time of writing this) and I can see that the warranty was indeed honoured with a replacement and also a full refund, even though the warranty had been voided by yourself by tampering with the unit. If you would like to discuss this then please give us a call on 01773 535 638. Many thanks Lee

Posted 5 years ago

“I sent my megatronic unit in for checking they sent it back saying it’s ok charged me put it back in car still no good give the car in to gearbox specialist the mega tronic unit was no good this place it’s not accurate so any one sending it don’t”

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Posted 6 years ago

Hi Motorized Garage I have found your customer record in our system and can see that we tested your unit as no faults found. Your unit did however sustain damage during transit which we have fixed for you. These units are a common unit which we see in on a daily basis and our success rate for repair is very high. I will arranged for someone to contact you to discuss your concerns further. Kind Regards Karen

Posted 6 years ago

“After 2 weeks finaly got the Ecu back after i was told no fault found even though i sent pics of the problem, phil did sort out a discount though but not teally happy with the service.”

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Posted 6 years ago

Hi Mark Thank you for your feedback, i will be looking into the concerns you have raised as a matter of priority. Our customer service is our number one priority and all concerns are taken seriously. Kind Regards Karen

Posted 6 years ago

“Damaged unit received back form this company who refused to acknowledge any responsibility. Avoid if you want to use a company with a conscience.”

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Posted 6 years ago

Hi There Thank you for your feedback, I have found the job in which you have raised your concerns and i can see that we have replaced the fascia for you. Kind Regards Karen

Posted 6 years ago

“Massive rip off Sent a clearly faulty ECU for testing, According to there technicians there was nothing wrong with the ECU. Bought a new ECU and problem solved. I know why the turned around is so quick, they are not testING A DARM THING!”

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Posted 6 years ago

Hi Kelvin I have tried to contact you on numerous occasions with regards to the concerns you have raised however this has been unsuccessful, we tested your unit based on your reported fault and the unit was performing and functioning fine during all tests. It is within our best interest to find a fault with your unit however it passed all tests successfully. If you would like to discuss your concerns further please call me on 01773 535638. Best Regards Karen

Posted 6 years ago

“Sent ECU for 2.7 WJ jeep. Had difficulty communicating with the ECU, stored codes that wouldn't clear, car kept stalling, difficult to start. ECU Testing at first said they were having difficulty accessing the software and it was sent to the R&D unit. Then they said the unit tested fine and passed all tests. Returned the ECU - exact same problems. Stored codes we can't clear, difficulty communicating with unit, car difficult to start and stalls.”

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Posted 6 years ago

Hi Adrian We tested your unit for the faults you had reported and it passed all of our tests successfully. It is within our best interest to find a fault with your unit and I am sorry that we could not fault your unit on this occasion. Kind Regards Karen

Posted 6 years ago

“unit was not repaired same fault when returned unit was refitted in my car”

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Posted 7 years ago

Hi There Thank you for your feedback however i am a little confused, we repaired your unit on 3rd May but we have never received a telephone call from you to say that you have been experiencing issues. I will arrange for someone to contact you to discuss this further. Kind Regards Karen ECU Testing

Posted 7 years ago

“Not alone was my unit not fixed - it is now damaged as it has issues that did not exist before ECU Testing repaired it. My car now lurches out of corners. I have spent well over 650euro for all the work - so sending it back to ECU for another attempt to fix it is not financially viable at this point. Initially, I had been impressed but now Am very disappointed with poor response from ECU Testing The dealership would have cost >1k - if I had had that kind of money I would have gone that route and had it done in a day.”

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Posted 7 years ago

Hi Maeve When we saw your unit in originally we found your unit to be faulty for the reported fault you described, you contacted us 2 weeks later to say that you were experiencing issues and so we arranged for our technical assistance coordinator to contact you to discuss this further, we received your unit back in under warranty and the unit tested with no faults found as it was performing and functioning as it should do. based on your faults we advised that it could be an external issue on the vehicle and the unit was dispatched back out to you. I am sorry to hear that you are unhappy with our services as we have done everything possible to assist you. Please call us on 01773 535638 if you would like to discuss this further. Kind Regards Karen ECU Testing

Posted 7 years ago

“Could not access my ECU data or carry out any functional testing as they never had a "rig" suitable. No idea why, as this is what they do for a living. They sent the unit back saying that there was no physical damage to the components. Ok, so they had a look at it and and nothing looked broke. Thanks Waste of time.”

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Posted 7 years ago

Hi There I am sorry to hear you are not happy with our services, your particular system type and software was one that we couldn't fully power up as though it was simulated on a running vehicle, we did however carry out other testing on your unit and it was reading and performing as it should do, due to the reasons as stated above we didn't charge you any testing fee. Kind Regards Karen

Posted 7 years ago

“DID NOT REPAIR WITHIN THE TIMESCALE ADVERTISED. CUSTOMER VERY UNHAPPY. NO APOLOGY FROM COMPANY”

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Posted 7 years ago

Hi There I am sorry that your unit over-ran our quoted turnaround time by one day, we do endeavor to have all units turned around within our quoted turnaround time however sometimes unforeseen circumstances can arise and we do ensure that our customers are updated at the earliest opportunity. Kind Regards Karen

Posted 7 years ago

“Me devolvieron la unidad sin arreglar (creo que no era la que yo mande) y no quisieron hacerse cargo de nada. Atencion al cliente pesima, bueno directamente no hay se pasan la pelota de uno a otro. Todos los trastornos ocasionados (el montaje y desmontaje lo realice yo mismo en mi garage levantando el coche con gatos etc, un faenon) y cero responsabilidad. me devolvieron solo el coste de la "reparacion" porque pague por Pay pal y al final lo denuncie alli, entonce hicieron caso, solo entonces. Al final pieza nueva en Audi.”

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Posted 7 years ago

Hi There I am sorry to hear that you are unhappy with our services, the CVT transmission unit which you sent in to us had failed for the fault you had described and this is a common fault we see on these units on a daily basis. Your unit is one of the most popular units we see in and we have a full functioning test for these system types, you informed us that your unit was installed and functioning perfectly fine after the repair and then after sometime you started to experience issues again, we offer a lifetime warranty on all repairs we carry out and would have been more than happy to retest the unit under our warranty terms and conditions. Kind Regards Karen

Posted 7 years ago

“Poor replacement product that could not be coded to my A3 so wasted £500”

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Posted 7 years ago

Hi There I am sorry that you are unhappy with our services, we do try wherever possible to code swap the information over to the replacement unit however this is not always possible. Kind Regards Karen

Posted 7 years ago

“"fixed" a unit. ended up going back under warranty due to a different fault occurring almost instantly. had the unit for weeks only to be told it was beyond repair. my suspicion is they damaged the unit, however i don't have the technical expertise to prove this. Also far too slow to carry out any work or get back to us with a response. gone downhill since they moved location”

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Posted 7 years ago

Hi There I am sorry to hear that you are unhappy with our services, we do occasionally see units back in whereby the repair has not been successful and this can often be due to a progression of the original fault. If this situation occurs we will always issue our customers with a full refund or offer a replacement unit if we have them in stock. Kind Regards Karen

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

www.ecutesting.com Reviews