Name: www.ecutesting.com
Address: Delves Road, Heanor
Rating: 4.85

“We have been a trade buyer from these people for years and constantly get treated poorly, seem worse since they went to a fancy new building, they dont stand by what they do shame as they used to be really good”

Helpful Report

Posted 4 years ago

Hi all at EDM Garages Services, It is truly unfortunate that you feel this way. We have looked over your recent jobs sent into us but have been unable to find any with issues. A member of our management team has tried to contact you recently but has got no answer. Please give us a call on 01773 535 638 to discuss this further. Many thanks, Lee

Posted 4 years ago

“Here are the reviews that you've posted publicly. You'll need the Google Maps app to edit or delete your reviews. Learn more 28 reviews · 14 ratings ECU TESTING Heanor Gate Industrial Estate, Delves Road, Heanor DE75 7SJ Avoid avoid avoid. Please read the genuine google reviews before even thinking about touching this company. They lie & are incapable of doing the job. I Sent my focus instrument cluster to them with random lights coming on, they sent it back "repaired" with a new fault of the immobiliser flashing so could not start. Sent it back to them & got it back "repaired & rebuilt" with a new fault of it going dead 10 secs after you plug it in. Sent back to them & they now inform me its "unrepairable" and want more money for a new unit. Turnaround first time was terrible and way outside the promised 3 days. Have just spoken to them and asked what they were going to do about my out of pocket expenses and time wasted they said they would do nothing so i said "so what you are saying to me is tough s**t?" Employees response was"YES". Direct quote and i have the recording to prove it. Is this really a company you want to trust? If you make any bad reviews you will see the same bull replies. Please go somewhere else and save yourself the hassle and expense. They come up as the cheapest company for a reason people, you pay peanuts you get monkeys as the saying goes.”

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Posted 4 years ago

“Absolute waste of money. They won't repair it but they can sell you a replacement. Claimed my dashboard cluster had water damage and couldn't be repaired I checked before I sent it, it was a sealed unit with no sign of moisture. Sold me a new one but claimed it couldn't be coded because the old one was too damaged despite it still operating the car before it was sent.”

www.ecutesting.com 1 star review on 10th March 2021

Helpful Report

Posted 4 years ago

Hi Daniel, I am sorry to hear that we could not make you happy. However, I would like to address the accuracy/truthfulness of your review. When you booked your unit into us you provided us with the following fault information (wrote yourself and time/date stamped on your job record) which appears to be at complete odds with your review about operability of your dashboard before sending it to us: ———————————————————— “Fault Info: Originally the bottom left display was pixelated. Then intermittent cluster failure. It used to work every now and then But now it doesn't work at all. Is the fault intermittent: No Have you checked for fault codes: Yes Can you communicate with the component: No Are there any fault codes stored: No” ———————————————————— I did call you to discuss your feedback however you terminated the call before I had chance to discuss, so here is the description of the fault with your dashboard in full... We plugged into your instrument cluster via diagnostics and there was no communication just some illumination which was conducive with your reported faults, upon opening the unit we noticed during the visual inspection that the circuit board had a substantial amount of fluid ingress around some of the main components however this was too severe to be fixed and therefore this rendered your unit as irreparable. Due to the severity of the ingress we couldn’t code swap from your original to the replacement due to the unit having no communication and therefore informed you this would require programming using dealer level diagnostic equipment. You also mention in your feedback that the unit was still operating the car prior to sending it into us however you have clearly mentioned in your fault description that it didn’t work at all. I have emailed you some images of the ingress in the original unit. If you would like to discuss this further please don’t hesitate to contact me on 01773 535638 Best Regards Karen

Posted 4 years ago

“they had 3 shots at fixing my speedometer and failed sent it back after that said they could not repair , could,nt get part for it either . first attempt at fixing it lasted about 15 miles , second attempt at fixing the engineer barley got out of the garage when it failed again , third attempt sent it back could not repair it , so much for lifetime repair .”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, it’s unfortunate that you feel this way. We are unable to search the system due to there being no name on the review, but we would like to look into this for you. Please call us on +44 1773535638 or email us at info@ecutesting.com if you would like to discuss this further. Many thanks

Posted 4 years ago

“Turnaround time was circa 10 day...online chat was non-supportive. Rang help desk and they advised a senior would call me back and no one bothered. Customer service outright terrible and website turnaround time mis-leading.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, it’s unfortunate that you feel this way. We are unable to search the system due to there being no name on the review, but we would like to look into this for you. Please call us on +44 1773535638 or email us at info@ecutesting.com if you would like to discuss this further. Many thanks, Lee

Posted 4 years ago

“Item arrived damaged which apparently was our fault for not checking box even thought the damaged had occurred inside and package was left outside due to social distancing!”

Helpful Report

Posted 4 years ago

Hi all at Mannor Garage, We have reviewed our packing footage and can confirm that the unit was sufficiently packaged before dispatch from our premises. We always recommend checking any parcel for damage before signing any courier delivery, as once signed you agree that it has arrived in good condition which removes any recourse from the courier. Thank you, Lee

Posted 4 years ago

“Can’t say that I would recommend this company as they have been been a nightmare to deal with due to their failure on multiple fronts to live up to what their website advertises. A couple weeks before my MOT Is due Multiple warning lights show up on dash, diagnostic shows the ABS module stops communicating once warm illuminating the ABS and other warning lights. As my cars MOT was due soon I needed ABS module ASAP and ecutesting website say they have a 3 day turnaround. However they received my ABS module on 1st October but it was not even assessed until 7th, and I was not contacted until the 8th of October when ecutesting called to say my module was faulty but unrepairable. NOT a 3 day turnaround! They said that they could provide a reconditioned replacement coded to my car from one of their suppliers on an exchange basis -why on an exchange basis if mine was not repairable? 10th October MOT expired so now car cannot go anywhere except for an MOT test. 14th October I finally receive a replacement ABS module from ecutesting but although they said it would be, it is NOT coded leaving my car undrivable. 19th October, At further cost to myself I arrange for my car to be taken to have the ABS module fitted and coded professionally, it is then taken to an MOT testing station where it fails due to the ABS warning light illuminating during the MOT test, failure -Anti-lock braking system warning lamp indicates an ABS fault (1.6 (b)) Mechanic calls to tell me the ABS module has failed during MOT test, I manage to find a replacement for the module ecutesting supplied, the replacement is fitted/coded and car was able to be taken for a retest later the same day, and my car passes. Since it had just failed during an MOT test the ABS module that ecutesting supplied is boxed up and returned to them but they say it tests ok- Which is a bit like asking a student to mark their own exam paper, and a little strange seeing as it had failed during the independent MOT test causing a MOT fail! Now in order for THEM to provide a refund for the module I returned ecutesting say that I need provide them with the invoice for the replacement abs module I had to buy from SOMEBODY ELSE, and get coded in order to get my car mot’d and not have to be left with yet more fees to get my car recovered home. ecutesting state they do not pay costs such as the cost of module removal/refitting, diagnostic, coding, programming, software downloads mechanic charges etc. They are therefore not interested in any of the other extra costs incurred by myself due to their supplying an uncoded, and faulty ABS module; having the car taken to get their module coded, which they said would be done, the cost of fitting and coding the module itself, OR the cost of having the replacement module fitted and coded etc, but for some reason they now say that in order for them to refund the money that I paid THEM they need the invoice for the replacement ABS module I had to buy from SOMEWHERE ELSE! I don’t know why this is the case as I don’t want a refund for the amount it cost me to replace the faulty abs module they sent me, I want a refund for the amount I paid ecutesting, for a service I didn’t receive. I have never before asked a company for a refund and had them ask me for an invoice or receipt from somewhere else in order for them to meet their obligations I’m just glad that my car is now MOT’d and back in use, although that is no thanks to ecutesting, who I found to be a total let down. My advice would be stay away from ecutesting and use one of the companies that offer ABS module Remanufacturing.”

Helpful Report

Posted 4 years ago

Hi Mr M Barry, We are sorry to read that you are unhappy with our services. The office manager has tried contacting you but has gotten no answer and was unable to leave a message. We would like to discuss this with you and look into this further, could you please give us a call on 01773 535 638. Many thanks, Lee

Posted 4 years ago

“Bad customer service. No answers to warranty requests. Have to make a new order for the warranty unit.”

Helpful Report

Posted 4 years ago

Hi all at AutoGear Oy, It is unfortunate that you feel this way, I can see that you raised a support ticket which was replied to the same day via the email address that we have on file. We understand how frustrating it is when things go awry but will always work with our customers to resolve any issues. If you have any questions or concerns please call us on 01773 535638. Many thanks, Lee

Posted 4 years ago

“they not solve my problem, send (3) three times the unit back for repair. third time came back with no fault found just to get rid of me. i have a car good for scrap now... that part faulty mite contamined other programs so now is still not working. AVOID THIS COMPANY”

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Posted 5 years ago

Hi Raba, I have tried to search for you on our system but have been unable to find any record, it may be because the job may have been booked in through a different name (mechanic/garage) than your review. Please give us a call and we can look into this matter for you, 01773 535 638. Many thanks, Lee

Posted 5 years ago

“Don’t think there was anything wrong with the ECU came back fitted to car same fault. Change camshaft sensors ( only things that I hadn’t changed) started first time. Expensive lesson😡”

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Posted 5 years ago

Hi all at PWR Services, It is very unfortunate that you are unhappy with our services. I can see on the job record that we found the ECU to be faulty and also advised that there may be a potential external issue to be investigated before refitting the rebuilt engine ECU to the vehicle. If you have any questions or would like to discuss this further please call us on +441773 535 638 or email us info@ecutesting.com Many thanks, Lee

Posted 5 years ago

“I had given them a cvt control unit for repair they said there was no fault when it was faulty charged me for diagnosis told there was faults in it and was faulty brought a new part fitted it and it was perfect can boys”

Helpful Report

Posted 5 years ago

Hi James, Based on your comments we would like to investigate this situation for you however we do not have enough information to search our system. Please give us a call and we can look into this for you, 01773 535 638. Many thanks Lee

Posted 5 years ago

“Pay to have feedback changed and very poor workmanship”

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Posted 5 years ago

Hi Shane, It is very unfortunate that you feel the need to continually leave us negative reviews so i would like to remind you of the facts of the matter. I have personally tried to contact you in order to help with your situation, but you hung up on me. The purchase you made was over two years ago and would normally be covered under our lifetime warranty. However, as you have stated on several occasions when you first received the part, you found issues so you took the unit apart yourself rather than return it to us for checking which voided your warranty. This is clear in our warranty documentation. You rightly state that you were given a refund but your negative feedback remained the same. If you would like to discuss this further, please call me directly on 01773535638. Regards Karen

Posted 5 years ago

Hi Shane, It is very unfortunate that you feel the need to continually leave us negative reviews so i would like to remind you of the facts of the matter. I have personally tried to contact you in order to help with your situation, but you hung up on me. The purchase you made was over two years ago and would normally be covered under our lifetime warranty. However, as you have stated on several occasions when you first received the part, you found issues so you took the unit apart yourself rather than return it to us for checking which voided your warranty. This is clear in our warranty documentation. You rightly state that you were given a refund but your negative feedback remained the same. If you would like to discuss this further, please call me directly on 01773535638. Regards Karen

Posted 5 years ago

“Not reconditioned and failed. Now they won’t honour warranty. Totally useless and a scam”

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Posted 5 years ago

Hi Shane, It is truly unfortunate that you feel this way. All of our units are reconditioned with higher than standard OEM rated components and are rigorously tested before leaving our premises. Due to this we have been working with independent specialists and main dealerships for many years and we proudly provide our lifetime warranty on all parts. I have looked into your job from two years ago (at the time of writing this) and I can see that the warranty was indeed honoured with a replacement and also a full refund, even though the warranty had been voided by yourself by altering the unit. If you would like to discuss this then please give us a call on 01773 535 638. Many thanks Lee

Posted 5 years ago

“Pump not reconditioned just cleaned. Failed and they won’t honour warranty. Total rubbish parts”

Helpful Report

Posted 5 years ago

Hi Shane, It’s regrettable that you feel this way. All of our parts are higher rated than standard OEM parts and are designed to last, we have rebuilt units for main dealer and independent specialists for many years and can proudly and confidently provide our lifetime warranty. After looking into your job from two years ago (at the time of writing this) and I can see that the warranty was indeed honoured with a replacement and also a full refund, even though the warranty had been voided by yourself by tampering with the unit. If you would like to discuss this then please give us a call on 01773 535 638. Many thanks Lee

Posted 5 years ago

“I sent my megatronic unit in for checking they sent it back saying it’s ok charged me put it back in car still no good give the car in to gearbox specialist the mega tronic unit was no good this place it’s not accurate so any one sending it don’t”

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Posted 6 years ago

Hi Motorized Garage I have found your customer record in our system and can see that we tested your unit as no faults found. Your unit did however sustain damage during transit which we have fixed for you. These units are a common unit which we see in on a daily basis and our success rate for repair is very high. I will arranged for someone to contact you to discuss your concerns further. Kind Regards Karen

Posted 6 years ago

“After 2 weeks finaly got the Ecu back after i was told no fault found even though i sent pics of the problem, phil did sort out a discount though but not teally happy with the service.”

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Posted 6 years ago

Hi Mark Thank you for your feedback, i will be looking into the concerns you have raised as a matter of priority. Our customer service is our number one priority and all concerns are taken seriously. Kind Regards Karen

Posted 6 years ago

“Damaged unit received back form this company who refused to acknowledge any responsibility. Avoid if you want to use a company with a conscience.”

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Posted 6 years ago

Hi There Thank you for your feedback, I have found the job in which you have raised your concerns and i can see that we have replaced the fascia for you. Kind Regards Karen

Posted 6 years ago

“Massive rip off Sent a clearly faulty ECU for testing, According to there technicians there was nothing wrong with the ECU. Bought a new ECU and problem solved. I know why the turned around is so quick, they are not testING A DARM THING!”

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Posted 6 years ago

Hi Kelvin I have tried to contact you on numerous occasions with regards to the concerns you have raised however this has been unsuccessful, we tested your unit based on your reported fault and the unit was performing and functioning fine during all tests. It is within our best interest to find a fault with your unit however it passed all tests successfully. If you would like to discuss your concerns further please call me on 01773 535638. Best Regards Karen

Posted 6 years ago

“Sent ECU for 2.7 WJ jeep. Had difficulty communicating with the ECU, stored codes that wouldn't clear, car kept stalling, difficult to start. ECU Testing at first said they were having difficulty accessing the software and it was sent to the R&D unit. Then they said the unit tested fine and passed all tests. Returned the ECU - exact same problems. Stored codes we can't clear, difficulty communicating with unit, car difficult to start and stalls.”

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Posted 7 years ago

Hi Adrian We tested your unit for the faults you had reported and it passed all of our tests successfully. It is within our best interest to find a fault with your unit and I am sorry that we could not fault your unit on this occasion. Kind Regards Karen

Posted 6 years ago

“unit was not repaired same fault when returned unit was refitted in my car”

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Posted 7 years ago

Hi There Thank you for your feedback however i am a little confused, we repaired your unit on 3rd May but we have never received a telephone call from you to say that you have been experiencing issues. I will arrange for someone to contact you to discuss this further. Kind Regards Karen ECU Testing

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

www.ecutesting.com Reviews