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www.ecutesting.com Reviews

4.9 Rating 3,220 Reviews

98 %

of reviewers recommend www.ecutesting.com

Company Reviews

4.9

Based on 3,220 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

+441773535638

Email:

info@ecutesting.com

Location:

Delves Road
Heanor
DE75 7SJ

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www.ecutesting.com 5 star review on 4th May 2024

Pier Francesco Virgili

www.ecutesting.com 5 star review on 28th March 2023

www.ecutesting.com 5 star review on 24th December 2022

VirÃ¡g BenjÃ¡min

www.ecutesting.com 5 star review on 11th September 2022

www.ecutesting.com 5 star review on 28th October 2021

www.ecutesting.com 5 star review on 29th March 2021

www.ecutesting.com 1 star review on 11th March 2021

1

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chose ECU Testing because of the feedback, so was really surprised how bad they were. If your unit is repaired and there are no issues, fine, but should you have a problem like we did, they will not communicate with you. The ECU had to be fitted by a Ford Dealer as it would need to be re-programmed. The dealers informed me that it was not working, so I suggested speaking to ECU Testing, you cannot get through to them, we waited 25 minutes, so sent them an email for them to phone the dealers, never even bothered, a few more emails, never answered, one reply from a guy called Craig, after that nothing. I had to buy a reworked unit from another company, they were great, wish I went to them first. My advise, try another company first.”

Posted 8 years ago

“Damaged item from courier ECU testing not will to fill out a claim form terrible customer service will not be using or recommending yourself ever again”

Posted 6 years ago

“Diagnosed 2 units sent to them. both came back as non faulty. i was charged a fee. Ended up buying new units that both worked perfectly meaning the units WERE faulty. all they had to say was "we can send you the report". they have been good in the past, but are becoming useless. dont bother sending your mechatronics unit to them for VW-AUDI-SEAT-SKODA. waste of time and money. get a new/used one”

Posted 6 years ago

“We, Gibsons Auto Services, sent a Freelander 2 ABS Modulator Assembly to ECU Testing for fault finding, the vehicle had a fault for the rear left ABS sensor signal intermittantly not registering. We were using ECU Testing as one of our colleagues had recommended the company. ECU testing "repaired" the unit and returned it to us. When re-fitted to the vehicle the original fault was gone but a new fault, C0082-48 Brake System Malfunction Indicator - Internal Electronic Failure Failure, (SW Fault) was present. The fault clears but returns straight away. The unit was returned to ECU Testing for "repair" under warranty, I use the word "repair" loosely......they couldn't fault it but said they had "re-worked" it anyway. It has now been returned to us, fitted to the vehicle and the same C0082-48 fault is still present.... We use an Autologic Diagnostic Unit which is near Dealer level diagnostic equipment, unfortunately there is no option to re-flash this ABS units software, only coding when another unit is fitted. We have asked for a refund for the original repair charges and their answer to that was "if you get another company to repair it or purchase another unit and send us a copy of their invoice we will consider refunding the costs".....So we have to pay another company to fix your failures, hope that whatever you have done is fixable and, if it is, you will "consider" refunding us the costs......I don't think so!! We will order a second hand part and you can have the failed unit back as a paperweight once we have received a credit! I think that you should have the correct facilities to test accurately the units that you advertise as being able to repair, if you cannot test these units correctly you should not offer the service to repair them! Better offering a service where you are 100% confident in your capabilities and giving your customers 100% satisfaction, than taking a chance on fixing units then letting people down. We will never use your company again, there are other companies offering the same services reliably, namely ACTronics or BBA Reman, I'm sure they have their fair share of troublesome parts to repair too but from our previous experience with using them they will tell you if they cannot repair the unit rather than taking your money and hoping for the best.”

Posted 6 years ago

“Absolutely terrible.speedo repair on audi still the same after sending back to us.Sent the unit back to repair again and was told that the unit had been opened and there was traces of glue so the warranty was void.I had to pay another £40 on top of the original£180 I already paid.i can only assume the unit hadn't been opened the first time round but we were still charged for a repair.Wont be using this company again.”

Posted 7 years ago

“I sent ecu testing my bmw 5 series throttle control module giving them the fault codes and description..they kept me informed of arrival of my part and progress.i then recieved a phone call a week later saying the unit would be returned to me as no fault found so I still had to pay postage each way and the test fee.i put the unit back on car and same faults were present.i have now purchased one from bmw and all is ok faults have gone.why couldn't ecu have told me before I sent them the unit that they would not be able to fix it”

Posted 8 years ago

“Hello ecotesting I wery disaponted your service. Delevery was terrible it took 2 weeks to get parts beck, well I manage to get part over to in36hours.They saying parts was broke. Spend 250 ponds to get it fix but car still not going. woudnt recomend ecotesting to any one at all.”

Posted 8 years ago

“This is my genuine recent experience from March and April 2023. I had an ABS pump from a Skoda Octavia with a fault code 01130 that ECU Testing advertise as being a common fault and able to repair. I arranged for them collect it, but after two days of a scheduled collection, DHL had not collected the pump and so I had no choice but to drive the 120 miles round trip with the pump to ECU testing. Three days later ECU Testing contacted me to say the pump had been repaired, and so not trusting the courier service they were providing I drove to collect it. The pump was fitted back onto the car and the same fault was still present and so I contacted ECU Testing. They told me that there must be an issue with the car such as wiring or fuses as they had definitely repaired the pump, and so I took the car back to the auto electrician who had initially diagnosed the ABS fault and he again checked everything on the car and confirmed it was definitely the ABS pump that was still faulty, and so I again contacted ECU Testing. At this stage I have to say there attitude was less than professional and they really were not interested. They were very dismissive and never offered to look at the pump again. I asked them for a copy of the workshop report to show what had actually been done to repair the pump. Finally after 5 days they emailed me an A4 sheet of paper that was nothing short of a joke that explained absolutely nothing. Alarm bells were starting to ring that this company had not even bothered to try and repair the pump. They had basically done a standard bench test, could not find a fault and decided to charge £240 for the privilege. By this stage the vehicle had been off the road for almost 3 weeks, and ECU Testing were making no offer to collect the pump and attempt to repair it again. I emailed them on several occasions asking them to collect and repair the pump, even writing to the managing director Mr RG Bagg, who did not even bother to reply. I then wrote them a 7 day notice letter asking them to repair the pump or issue a refund. They responded by stating that if I provided a third party invoice to prove that the pump was still faulty and that I had had the pump repaired elsewhere then they would refund me. I contacted several companies that repair ABS pumps and the problem was that as soon as I mentioned ECU Testing, the majority of companies refused to look at the pump. Finally I found a company in Leicester who collected the pump and within 5 days it was repaired and returned to me, and for the same price ECU Testing had charged me. Fitted the pump to the car and everything was fine. Having still not received a refund from ECU Testing I had to threaten them with court action before they finally issued a refund. A simple straight forward repair that should have taken less than a week, actually took 6 weeks in the end, thanks to ECU Testing Ltd, plus all the additional costs I incurred because of ECU Testing that I cannot claim back. I have been in the motor trade for 30 years and have come across some fairly poor companies with lackluster attitudes in my time, but this company has really taken me aback and shocked me at how bad they really are. I blame myself partly because I have heard previous bad reports about them, and if I had taken the time to read some of the reviews posted online by other customers who have had similar experiences to me, then I definitely would not have gone anywhere near them. Hopefully my experience will act as a warning to others. Please folks do not go through what I went through. AVOID ECU TESTING”

Posted 1 year ago

Hi Darren, We take customer feedback very seriously and therefore I would like to clarify some points that you have raised, you mention that our attitude was less than professional and that we really weren’t interested and that we were very dismissive and never offered to look at the pump again, this is not true. We spoke to you on four separate occasions whereby we offered to get the part collected from you and retest this under our terms and conditions however you mentioned that you thought it be best to drop this down as you didn’t want to risk getting this lost in the post, despite these conversations you never brought the unit back to us. You also mention that we had not bothered to try and repair the pump again this is not true. I would like to also clarify that we did not refund you based on you threatening court action, you had technically voided your warranty sending this to a 3rd party without giving us the opportunity to even retest the unit. If you have any further questions, please don’t hesitate to get in touch. Many thanks, Karen

Posted 1 year ago

“Never had any problems with ECU Testing they are a very professional company with great service behind them. I would highly recommend them to the trade and private customers Willie Miller Muirhall Motors Ltd”

Posted 1 year ago

Hi all at Muirhall Motors, Thank you for your amazing review and recommendations, it’s great to read that you are happy with our services, we aim to provide the best possible experience for all of our customers. Many thanks, Lee

Posted 1 year ago

“Here are the reviews that you've posted publicly. You'll need the Google Maps app to edit or delete your reviews. Learn more 28 reviews · 14 ratings ECU TESTING Heanor Gate Industrial Estate, Delves Road, Heanor DE75 7SJ Avoid avoid avoid. Please read the genuine google reviews before even thinking about touching this company. They lie & are incapable of doing the job. I Sent my focus instrument cluster to them with random lights coming on, they sent it back "repaired" with a new fault of the immobiliser flashing so could not start. Sent it back to them & got it back "repaired & rebuilt" with a new fault of it going dead 10 secs after you plug it in. Sent back to them & they now inform me its "unrepairable" and want more money for a new unit. Turnaround first time was terrible and way outside the promised 3 days. Have just spoken to them and asked what they were going to do about my out of pocket expenses and time wasted they said they would do nothing so i said "so what you are saying to me is tough s**t?" Employees response was"YES". Direct quote and i have the recording to prove it. Is this really a company you want to trust? If you make any bad reviews you will see the same bull replies. Please go somewhere else and save yourself the hassle and expense. They come up as the cheapest company for a reason people, you pay peanuts you get monkeys as the saying goes.”

Posted 3 years ago

“Very quick turn round, perfect.”

Posted 3 years ago

Hi, Thank you for leaving us a top review, it’s great to see that you are happy with our services. Many thanks, Lee

Posted 3 years ago

“Excellent service, great communications and fast turnaround..Superb as usual!”

Posted 4 years ago

Hi all at J G Auto Repairs, Thank you for your review, we aim to make the entire process quick and easy for our customers and to keep you up to date so that you know what stage your unit is at. Many thanks Lee

Posted 4 years ago

“Servizio fantastico mi hanno risolto il problema riguardante la centralina ABS della mia golf 5 Il servizio telefonico ottimo ho parlato con il Signor Daniele, dove mi aggiornava passo per passo di quello che accadeva e lui personalmente mi ha consigliato ciò che fare Ancora grazie”

Posted 5 years ago

Gentile Desirkem La ringrazio per il feedback positivo lasciato e stato un piacere darle il supporto necessario, sono contento che abbiamo fatto un buon servizio con lei sperando di avere ancora a che fare con lei nei prossimi futuri lavori. Restando a piena disposizione per qualsiasi informazione che necessita

Posted 5 years ago

“Superb. I had a Meriva ECU with the classic pin link issue - tried to have a go myself and failed.. the more I managed to repair, the more I found had come away from the PCB. I feared I may have made their job harder / impossible and may have had to go through the pain of a new ECU and getting the car transported to a dealership somehow to be coded. I know it can be annoying and potentially more difficult to correct the original problem plus someone elses mistakes, but I sent it off and got it back a few days later with updates on progress, absolutely no fuss made. Plugged it in, car fired right up and all fault codes are gone. Delighted with the result. Hopefully the repair will now last the life of the car. I highly recommend them and would not hesitate in the slightest to use them again.”

Posted 5 years ago

Hi Mark Thank you for leaving us positive feedback, our customer service is key and we look forward to doing business with you in the future. Best Regards Karen

Posted 5 years ago

“Could not access my ECU data or carry out any functional testing as they never had a "rig" suitable. No idea why, as this is what they do for a living. They sent the unit back saying that there was no physical damage to the components. Ok, so they had a look at it and and nothing looked broke. Thanks Waste of time.”

Posted 6 years ago

Hi There I am sorry to hear you are not happy with our services, your particular system type and software was one that we couldn't fully power up as though it was simulated on a running vehicle, we did however carry out other testing on your unit and it was reading and performing as it should do, due to the reasons as stated above we didn't charge you any testing fee. Kind Regards Karen

Posted 6 years ago

“Fast turnaround over new year. Returned to Finland in under a week! Great service, thanks”

Posted 6 years ago

Hi There Thank you so much for your kind review, I am pleased that you are happy with our services Kind Regards Karen

Posted 6 years ago

“DID NOT REPAIR WITHIN THE TIMESCALE ADVERTISED. CUSTOMER VERY UNHAPPY. NO APOLOGY FROM COMPANY”

Posted 6 years ago

Hi There I am sorry that your unit over-ran our quoted turnaround time by one day, we do endeavor to have all units turned around within our quoted turnaround time however sometimes unforeseen circumstances can arise and we do ensure that our customers are updated at the earliest opportunity. Kind Regards Karen

Posted 6 years ago

“Me devolvieron la unidad sin arreglar (creo que no era la que yo mande) y no quisieron hacerse cargo de nada. Atencion al cliente pesima, bueno directamente no hay se pasan la pelota de uno a otro. Todos los trastornos ocasionados (el montaje y desmontaje lo realice yo mismo en mi garage levantando el coche con gatos etc, un faenon) y cero responsabilidad. me devolvieron solo el coste de la "reparacion" porque pague por Pay pal y al final lo denuncie alli, entonce hicieron caso, solo entonces. Al final pieza nueva en Audi.”

Posted 6 years ago

Hi There I am sorry to hear that you are unhappy with our services, the CVT transmission unit which you sent in to us had failed for the fault you had described and this is a common fault we see on these units on a daily basis. Your unit is one of the most popular units we see in and we have a full functioning test for these system types, you informed us that your unit was installed and functioning perfectly fine after the repair and then after sometime you started to experience issues again, we offer a lifetime warranty on all repairs we carry out and would have been more than happy to retest the unit under our warranty terms and conditions. Kind Regards Karen

Posted 6 years ago

“Poor replacement product that could not be coded to my A3 so wasted £500”

Posted 6 years ago

Hi There I am sorry that you are unhappy with our services, we do try wherever possible to code swap the information over to the replacement unit however this is not always possible. Kind Regards Karen

Posted 6 years ago

“We were quoted a turn around of 3-5 working days ECU Testing had the unit for 8 working days before ringing to say it was faulty, they had it a total of 10 working days. Our customer was very unhappy as he was without his car for over two weeks.”

Posted 6 years ago

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www.ecutesting.com is rated 4.9 based on 3,220 reviews