www.ecutesting.com Reviews

Name: www.ecutesting.com
Address: Delves Road, Heanor
Rating: 4.85

4.9 Rating 3,337 Reviews

98 %

of reviewers recommend www.ecutesting.com

Company Reviews

Metrics

Info

4.9

Based on 3,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

+441773535638

Email:

info@ecutesting.com

Location:

Delves Road
Heanor
DE75 7SJ

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www.ecutesting.com 5 star review on 11th April 2025

Stuart Britt

www.ecutesting.com 5 star review on 21st June 2024

Steve Walters Auto Detailing

www.ecutesting.com 5 star review on 4th May 2024

Pier Francesco Virgili

www.ecutesting.com 5 star review on 28th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used the company for several years and have been good,but last experience was not good and will not use again. They blamed DHL but it is them that provide the service. The member of staff i was in contact with was not bothered and just tried to brush it off. They knocked off postage cost to compensate but was not enough to compensate me. Will not use again.”

Helpful Report

Posted 1 month ago

“best company”

Helpful Report

Posted 10 months ago

Hi Rashid, Thank you for your feedback it is much appreciated. Regards Karen

Posted 10 months ago

“Sent 2 units in one container. The container was bought for 30 Euros to ensure safe shipping. Received an email that the unit can be repaired, so i payed an was quite happy. Later on i receive an email saying that the other unit cannot be repaired. Why would i spend more money on a broken down car by repairing just 1 of 2 units and still have to wreck the car?? Asked you guys if i could cancel the repair order for the other unit, this was turned down. And finally you first send the repaired unit, but demand 50 Euros extra to ship the unrepaired unit in a separate shipping back to me! and none of the units was sent back in the 30Euro box i sent them in! Poooooor communication and planning from you guys.... Btw, i greased up the second unit that was "unrepairable". it works just fine and the car is now beeing used every day..........”

Helpful Report

Posted 1 year ago

Hi Anders, Thank you for your feedback, the two units that you sent into us are 2 separate units on the vehicle, we had already carried out the rebuild service on the first unit and shipped the unit back to you prior to testing the second part you sent into us. The unit that tested irreparable would only be the unit that needed to be replaced as we had fixed the other one. Kind Regards Karen

Posted 1 year ago

“So far you done the Jag gear selector as you said and it' work as you said with out any programming just the turn around time is not as you said Regards”

Helpful Report

Posted 1 year ago

Hi all at H A Motors, Thank you for leaving us a review, it’s great to see that we have been able to help you out. I can see that we received your unit the afternoon of 18/8 and was completed by the 23/8 which fell within our 3 day turnaround as we do not open on the weekends. We’re pleased that you’re happy with the work carried out on your unit. Many thanks, Lee

Posted 1 year ago

“Expensive to be told no fault”

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Posted 1 year ago

Hi all at A.T Auto Ltd, Thank you for taking the time to leave us a review, we appreciate all feedback from all of our customers. Many thanks, Lee

Posted 1 year ago

“Turnaround time was double the time stated on website. Charges weren’t completely transparent/clear. Repair seems to have resolved the issue for now”

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Posted 2 years ago

Hi Ray, Thank you for taking the time to leave us feedback. Due to unforeseen circumstances I see that we did over-run our turnaround on this one and extend our apologies for this. It’s great to read that we have been able to help you resolve your fault. Many thanks, Lee

Posted 2 years ago

“The repair service was great. But DPD failed to collect as in didn’t even attempt to collect in the end after a week I had to use a drop off point!”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving us your feedback, sorry to hear that you didn’t receive acceptable service by DPD. We’ll pass this onto the management team. Many thanks, Lee

Posted 2 years ago

“turnaround quite a while 3 days turned into 7 luckily customer was ok with us”

Helpful Report

Posted 2 years ago

Hi all at Jacksons Mot Centre, Thank you for taking the time to leave us feedback. Due to unforeseen circumstances I see that we did over-run our turnaround on this one and extend our apologies for this. Many thanks, Lee

Posted 2 years ago

“The repair of my Metronics unit was done as advertised. I asked for information on what work was carried out, a 'workshop report' was promised. Several emails were sent to remind them, most were replied with apologies for the delay and reassurance they would send the report. Never received anything.”

Helpful Report

Posted 2 years ago

Hi Nathanial, Thank you for your review, it’s great to see that you are happy with your mechatronic rebuild. I have passed your comments onto the office manager Karen. Many thanks, Lee

Posted 2 years ago

“Had sent units away for testing, but these took exceptionally longer than anticipated due to failure in communication.....this happened twice. However, customer service was faultless and very helpful in rectifying. We have since sent off another unit and hoping for a smoother transition so we can change our review to 5 stars.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, we have looked into your concerns and it appears that there was a technical error with our system, which has now been rectified. We apologise for the inconvenience this may have caused. Many thanks, Lee

Posted 3 years ago

“Their prices are over £100 cheaper and include pickup and delivery on eBay. Do not use the website buy through ebay. I lost over £100 by going through the website.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review, we hope that you are happy with our services and that we have been able to get you back on the road. Many thanks, Lee

Posted 3 years ago

“A seemingly trustworthy company, but technical details and results weren't 5 star.”

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Posted 4 years ago

Hi Robert, Thank you for leaving us your feedback. I can see that we have not long ago rebuilt your unit for you, if you are having difficulties or would like to discuss this further please do not hesitate to call us on 01773 535638. Many thanks, Lee

Posted 4 years ago

“Repair was carried out very slow service though which was a bit disappointing, letting down customers ultimately costs my company money. Maybe try BBA reman in Kent turnaround is quicker i will the next time.”

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Posted 4 years ago

Hi all at Dr Auto Services, Thank you for your review and feedback, I can see on your last job that we overran our normal turnaround by a day on this and extend our apologies for any inconvenience caused. Many thanks, Lee

Posted 4 years ago

“Disappointing service this time. Almost 2 weeks from delivery until the faulty item was returned with little communication as to why.”

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Posted 5 years ago

Hi, Thank you for your feedback, it’s unfortunate that you feel this way. We are unable to search the system due to there being no name on the review, but we would like to look into this for you. Please call us on +44 1773535638 or email us at info@ecutesting.com if you would like to discuss this further. Many thanks, Lee

Posted 5 years ago

“TIME TAKEN WAS A LOT LONGER THAN REPORTED AND AFTER 5 DAYS WAS TOLD THAT THEY NEEDED THE DASH COVER TO HAVE A WARRANTY”

Helpful Report

Posted 5 years ago

Hi all at TRULINE, Thank you for taking the time to leave us feedback. We would always require a full unit in order to offer warranty on it. Due to unforeseen circumstances I see that we did over-run our turnaround on this one and extend our apologies for this. Many thanks Lee

Posted 5 years ago

“Pretty slow turnaround, (10 days) but a good repair, would probably use again.”

Helpful Report

Posted 6 years ago

Hi Nick Apologies if your unit was delayed, sometimes depending on the reported fault some units may need to go into our R&D department for further investigation which can extend the turnaround time. We do ensure that our customers are updated via text message and email notifying them of any delays. Kind Regards Karen

Posted 6 years ago

“Took longer than said. They had my item for six days”

Helpful Report

Posted 6 years ago

Hi There I am sorry that you may have experienced an overrun on the turnaround time by 1 working day we do try our best to prevent this and although we do try and keep within the quoted time frame if we do overrun we will always inform our customers by text message and email at the earliest opportunity. Best Regards Karen

Posted 6 years ago

“Took 10 days for return”

Helpful Report

Posted 6 years ago

Hi There I have managed to locate your customer record on our system and i am a little confused why you have left us a review stating that it took 10 days for your unit to be returned, i can see from your job card that from receiving your unit in to us and dispatching your unit back out to you the timescale was 5 working days. If you like to discuss this further please dont hesitate to contact myself on 01773 535638. Kind Regards Karen

Posted 6 years ago

“I have used a couple of times but I have found turnaround time to be slower than stated”

Helpful Report

Posted 6 years ago

Hi There Our turnaround time at that time was 2-3 working days, we received your unit on the 3rd July and dispatched the unit back out on 4th July which is under our current turnaround time. Kind Regards Karen

Posted 6 years ago

“They fixed it in good time but when I asked they wouldn’t tell me exactly what has been done ie replaced a component. For 320quid I would expect that.”

Helpful Report

Posted 6 years ago

Hi There Thank you for your positive feedback, unfortunately we cannot tell you exactly what was done in order to repair your unit however if you would like a test report we will happily email you one over. Kind Regards Karen

Posted 6 years ago

www.ecutesting.com is rated 4.9 based on 3,337 reviews