www.ecutesting.com Reviews

Name: www.ecutesting.com
Address: Delves Road, Heanor
Rating: 4.85

4.9 Rating 3,211 Reviews

98 %

of reviewers recommend www.ecutesting.com

Company Reviews

Metrics

Info

4.9

Based on 3,211 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

+441773535638

Email:

info@ecutesting.com

Location:

Delves Road
Heanor
DE75 7SJ

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www.ecutesting.com 5 star review on 28th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Supposedly a 3 day turn around, waiting 10 days with no update. Had to ring up to get onformation just to be told there were no faults in the ecu. which I had already clearly stated in the fault description following my diagnostic.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback, I have looked into your job and can see that the unit had been tested within the 2-3 working day turnaround time quoted . Our colleague attempted to contact you to discuss this however this was unsuccessful, and a voicemail was left for you to give us a call back. Many thanks, Karen

Posted 1 month ago

“after an efficient first job, the second job was not collected, on two subsequent occasions then abandoned by us.”

Helpful Report

Posted 1 month ago

Hi There, I am sorry to read that your package didn’t get collected by our courier, I have passed this information over to our account manager for investigation. If you wish to still send this to us we will ensure this is marked as a priority. Please contact me on 01773 535638 if you wish to discuss this further. Best Regards Karen

Posted 1 month ago

“Had a VW mechatronic repaired by ECU testing. The vehicle came back with the same issue. They offer a lifetime warranty which is a lie, as they returned the unit with a refund which has left my company with a very unhappy customer. So how does a lifetime warrantee work!!!”

Helpful Report

Posted 6 months ago

“I used this company due to price and assurance of a 2/3 business day turnaround. On the eighth business day I eventually got the abs pump back. My customer was not happy, nor was I as the job actually cost my business money due their delays and lack of information which resulted in me having to provide a loan car which to add insult to injury, came back damaged! After complaining, I got an apology and free postage back (£16), this was not acceptable but they were adamant they would not discount anything else. I can’t fault the actual repair but as a business, I need to subcontract to reliable people and my experience with company was not a positive one. I probably wouldn’t use again or recommend!”

Helpful Report

Posted 1 year ago

Hi all at DRJ Autos, I am sorry to read that you are unhappy with our turnaround time, most of our work is turned around within the 2/3 working day quoted however due to staff absence unfortunately your unit was delayed. We do ensure that customers are kept informed by text message and email should any delays occur. Please accept our apologies that we did not meet your expectations on this occasion. Regards Karen

Posted 1 year ago

“Service has declined I'm afraid. Time is money, and when we are being left in the lurch with no information, and being told the parts still haven't come in, but you cant even give me an estimate, it doesn't really cut the mustard.”

Helpful Report

Posted 3 years ago

Hi all at Kent Auto Care Ltd. Thank you for your feedback, it’s unfortunate that you feel this way. I can see that the ordered parts arrived a day after the estimated time that we gave to you, even though this was out of our control we extended our apologies for this. Many thanks, Lee

Posted 3 years ago

“The turn around times are never what they state. They are not very friendly or helpful on the phone.”

Helpful Report

Posted 3 years ago

Hi all at CFM Ltd, Thank you for taking the time to leave us feedback. Due to unforeseen circumstances I see that we did over-run our turnaround on your last job back in September, we extend our apologies for this. We strive to provide the best possible service via phone, email and online chat if you would like to discuss this further please call us on 01773 535 638. Many thanks, Lee

Posted 3 years ago

“unit took almost 1 week to return, not a 1 to 2 day turnover. I was contacted by phone and informed that my tcu, unknown to me, had been repaired by ecu testing before and there for has a life time warranty, my unit was eventually returned repaired. when I contacted ecu testing regarding my warranty/refund I was fobbed off with a cop out clause and not given a refund. Surely the warranty stays with the repaired item, the warranty and life time repair, was in my case as it failed again after repair, was useless !!!!!”

Helpful Report

Posted 3 years ago

Hi Gary, The lifetime warranty is only with the original purchaser and is not transferable as standard normally unless the necessary documentation is provided by the original person who had paid. I would like to discuss this further, if you an give me a call 01773 535638 it would be greatly appreciated. Kind Regards Karen

Posted 3 years ago

“The item took too long to get repaired the turn around time was not 3 days as advertised,”

Helpful Report

Posted 4 years ago

Hi all at Central Auto Tech, It is unfortunate that you feel this way, I have searched our system for your recent jobs but can only find a rebuild that did only take 3 working days to complete. Please call us on 01773 535 638 with your job number and we can look into this for you. Many thanks Lee

Posted 4 years ago

“Had an abs pump fixed recently I have to say very impressed with the service I was kept informed all through the process being a private customer this was reassuring price was more than acceptable would recommend highly”

Helpful Report

Posted 4 years ago

Hi Ian, Thank you for your review, it’s great to read that you are happy with you ABS pump rebuild. We aim to make the entire process as quick and stress-free for all our customers. Many thanks Lee

Posted 4 years ago

Hi Ian, Thank you for your review, it’s great to read that you are happy with you ABS pump rebuild. We aim to make the entire process as quick and stress-free for all our customers. Many thanks Lee

Posted 4 years ago

“I must say that your response time(s) didn't match up to your advertised time. I would have liked a breakdown of the faulty part(s) and the cost of plus the labour content and cost. This would follow the invoice norm in the motor industry. Being open and transparent is the way to inspire confidence.”

Helpful Report

Posted 5 years ago

Hi Roger I am sorry if you experienced a slight delay on your unit, sometimes this can happen if we have an influx in work coming in however we do try and ensure that our customers are updated at the earliest opportunity. We did send you an invoice for the repair costs which includes labour and parts required in order to fix your unit. Kind Regards Karen

Posted 5 years ago

“Over priced for what I actually know what they did now and found the whole process a bit slow. Doubt if I ll use them again.”

Helpful Report

Posted 5 years ago

Hi David I have managed to search for your job in our database and at the time you sent your unit in we were quoting a 2-3 working day turnaround time. We carried out a full test and repair on the 3rd working day of having your unit here and therefore completed your unit in the specified timescale quoted. I can see that you purchased the rebuild directly through our website prior to sending your unit into us for a repair. We tested the unit based on your reported fault and this was conducive for the fault that we found and therefore a repair was successfully carried out. Kind Regards Karen

Posted 5 years ago

“too long turn around time - almost double what was quoted and poor customer service on the telephone”

Helpful Report

Posted 5 years ago

Hi There I am sorry to hear you are unhappy with our services, I can see your unit was booked in late afternoon on May 18th and was dispatched back to you on May 24th which was the 4th working day turnaround time, We aim to get units back to our customers as fast as possible and do often keep within our quoted turnaround time. I am sorry if this overran slightly than anticipated. i can see that we did upgrade the delivery back to yourself at no additional cost. Kind Regards Karen

Posted 5 years ago

“after sending abs unit for refurbishment three times only to be told cant repair unit but did give refund . on sending second abs unit for another vehicle to be told no fault found but will refurbish with no guarantee at a cost £245 . on refitting & starting vehicle to find abs unit still faulty so second hand unit found /fitted to sort vehicle at half the cost i was to refurbish old unit”

Helpful Report

Posted 5 years ago

Hi There Please can you contact us to discuss the issues you have raised in your feedback, i have located your job card however we have had no correspondents to say that you had been experiencing any issues with your vehicle since the rebuild was carried out. When we originally saw the unit in we couldnt get the unit to fail however we rebuilt the unit at your request. please call me on 01773 535638 and ask for Karen. Kind Regards Karen

Posted 5 years ago

“Second unit in a fortnight I`ve sent to them for simple repair to be told the unit is beyond repair. First one I then sent to Actronics who repaired it straight away. Guess where 2nd one`s going...............”

Helpful Report

Posted 6 years ago

Hi There I am sorry that you are not happy with our services, i am still awaiting for somebody to come back to me regarding the telephone conversation i had, please call us on 01773 535638. Kind Regards Karen

Posted 6 years ago

“We were quoted a turn around of 3-5 working days ECU Testing had the unit for 8 working days before ringing to say it was faulty, they had it a total of 10 working days. Our customer was very unhappy as he was without his car for over two weeks.”

Helpful Report

Posted 6 years ago

“I had to chase to find out what was going on only to find out it's not repairable & no replacement available. It's hard to get through on the phone but you keep getting messages asking you to call. I would prefer to be called to be told what's going on. Didn't work out for me but you have many happy customers which was why I tried you in the first place.”

Helpful Report

Posted 7 years ago

“Very slow service on numerous occasions now”

Helpful Report

Posted 7 years ago

“Quality of the repair was good but the turn around Time was disappointing,When making a appointment to carry out a repair on a abs pump I was told the turnaround time was 3 working days after they received the item. They received the item on a Wednesday and it didn't go into the workshop for another 8 days, in total customer was without a car for 2 weeks.i made several calls to ecu testing who said they were busy and apologised for the delay, they knew they were busy when I made the appointment but still quoted 3 working days turnaround , if they had been upfront with me then I wouldn't of had a very grumpy customer.”

Helpful Report

Posted 8 years ago

“Not pleased with the turnaround time. Called in advance to find out what realistic turnaround time was. Was told it was 4 business days. It's been 7 business days and work on my unit has still not be finished.”

Helpful Report

Posted 8 years ago

“I sent ecu testing my bmw 5 series throttle control module giving them the fault codes and description..they kept me informed of arrival of my part and progress.i then recieved a phone call a week later saying the unit would be returned to me as no fault found so I still had to pay postage each way and the test fee.i put the unit back on car and same faults were present.i have now purchased one from bmw and all is ok faults have gone.why couldn't ecu have told me before I sent them the unit that they would not be able to fix it”

Helpful Report

Posted 8 years ago

www.ecutesting.com is rated 4.9 based on 3,211 reviews