eCookshop.co.uk Reviews

Name: eCookshop.co.uk
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.88

4.9 Rating 13,937 Reviews

97 %

of reviewers recommend eCookshop.co.uk

4.9

Based on 13,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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eCookshop.co.uk 5 star review on 17th November 2025

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing. The box was covered in dust and there was rust on the rim and scratches on the base. As the product only cost £15, it is more hassle to complain and return it. It's a gift but I'll be upgrading it to something better. I wasn't going to review it but in light of the email requesting the review, here it is.”

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Posted 2 weeks ago

“Toaster arrived in its box within a box. The actual toaster box is bashed about and covered with a filthy dust layer. So not good so far…..”

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Posted 2 weeks ago

“Not what I wanted at all 😔”

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Posted 7 months ago

“Nightmare Kettle to be fair looks good but forever filling it up.Spout is wrong pours everywhere trying to fill cup hot steam in all wrong places wish i had not bothered wobbling all over the place just bad purchase for me 😡”

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Posted 7 months ago

“My purchase came broken. This was reported by email. 4 days later I'm still waiting for a response 🤷‍♀️”

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Posted 11 months ago

“Ordered a Candy Apple Kitchen aid Coffee Grinder to match my other Kitchen aid devices. Received a black one which was obvious in its marking on the box so why send it to me? Then DPD sent to pick it up which they did last Thursday and heard nothing since? Not happy!”

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Posted 1 year ago

“We used for several times eCookshop.co.uk, and this recent purchase DPD claimed that we missed their delivery. I CHECKED our CCTV and NO delivery attempt was made. I have to collect from the nearest depot for collection and very troublesome for me. DPD are such a liar. Very disappointed.”

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Posted 1 year ago

“Lovely item. Gift for my daughter. Unfortunately there was a live spider inside the mug when she opened the package. She has a severe phobia, and dropped the mug on the kitchen floor smashing it.”

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Posted 1 year ago

“Whilst deliver time was good item came in a box covered in green mould. Looked as though it had been wet for several weeks.I had to through it straight away along with the item instructions”

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Posted 1 year ago

“Little description and poor returns policy”

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Posted 1 year ago

“Magimix vision toaster delivered without crumb tray Unable to contact customer services using phone number Help!”

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Posted 1 year ago

“Ordered two slate pepper Mills and two meringue salt mills from le creuset last Tuesday and they have been delivered to the wrong address. Still waiting for delivery to correct address.”

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Posted 1 year ago

“Disappointed as ordered 2 mugs and one arrived chipped. As they were out of stock couldn't replace it. Meantbpostage for one mug pretty hefty”

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Posted 1 year ago

“We bought a Smeg mixer All the accessories were not in the box, I reported this back to be told they are in slots in the poly packaging but they aren’t I have reported this back but have had no response”

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Posted 1 year ago

Hello, I am sorry to hear items were missing from your Smeg Mixer. Looking through the email chain it looks like the missing items have since been despatched and should be with you today. Due to the New Year bank holidays we have been busier than normal which is why there was a slight delay in replying to your email. If you need any further help, please contact myself. Adam

Posted 1 year ago

“Still waiting for my delivery after the delivery firm these use, lied to me about delivery.”

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Posted 1 year ago

“Delivery was efficient and items well wrapped. However, dimensions of some items were inaccurate and images of others were misleading (showing plates as plain when they were in fact patterned). I wouldn’t mind if they had swapped them for me but I have been told I will have to pay for them to be returned so a bit annoyed about that to be honest and wouldn’t order from here again for that reason.”

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Posted 1 year ago

“Item unboxed as Christmas gift. Annoyed with delivery driver who thought it was fine to leave a £350 item in a doorstep in the rain. Luckily we returned home in time before it was ruined or stolen. Neighbours both in either side.”

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Posted 1 year ago

“I ordered 3 stone Le Creuset jars all three had faulty wooden lids, in that they were no circular and differing shapes. I did contact the company and asked them if they were seconds and was assured they were not. I have returned them at no cost to myself but still awaiting my refund at time of review.”

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Posted 2 years ago

“I am giving 2 stars not for the service I received directly from ecookshop. The two stars is representative of the courier service ecookshop has contracted DPD to offer. In my experience, every time I purchase from ecookshop, there is a problem with delivery. I sometimes end up asking for a refund. The DPD courier operating in my area is unreliable. He keeps does not even attempt delivery and many at times send text messages that he came and missed you. I have back and forth with DPD regarding this poor service so for me, enough is enough. Since I never have any issues with other courier companies such as Yodel, Evri etc, I will hold off purchasing from ecookshop for now because of DPD to save me from the stress DPD give me with every purchase from ecookshop. I reported this problem to ecookshop customer service but I am only one small voice so nothing was done about it. Infact they were happy to give me a refund than to get to the root of it which is hiring a DPD unreliable driver to deliver their items.”

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Posted 2 years ago

“Item not boxed as stated”

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Posted 2 years ago

eCookshop.co.uk is rated 4.9 based on 13,937 reviews