eCookshop.co.uk Reviews

Name: eCookshop.co.uk
Address: 54-56 King Street, 54-56 King Street, Lancashire
Rating: 4.88

4.9 Rating 14,614 Reviews

97 %

of reviewers recommend eCookshop.co.uk

4.9

Based on 14,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how eCookshop.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

eCookshop.co.uk 5 star review on 23rd June 2025

FIONA J

eCookshop.co.uk 5 star review on 13th April 2025

Anonymous

eCookshop.co.uk 5 star review on 18th March 2025

SELENA C

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a kitchenaid lift bowl mixer for £450 and they sent me a heavily used one - customer services wouldn't do a swap out, had to return old one and then wait while they shipped a new one out - not great all round - i wouldn't shop here again”

Helpful Report

Posted 1 week ago

“Unfortunately what I ordered was not what arrived. I ordered a marseille le creuset teapot and what arrived appeared to be either a second or a fake as it was not like others I own. Returned.”

Helpful Report

Posted 1 month ago

“Not received it yet so can't review it yet”

Helpful Report

Posted 1 month ago

“Sadly it was not delivered when I was told it would be Ann’s it was supposed to be a Christmas present, so very disappointed!”

Helpful Report

Posted 1 month ago

“Mug is damaged and the dinner set looks like it's from seconds Noones got back to me yet so not happy”

Helpful Report

Posted 1 month ago

“Not delivered to the correct address. No refund offered, i have had ro ask my bank to get a refund. Dont buy from them, go to a shop.”

Helpful Report

Posted 2 months ago

“It hasn't arrived yet”

Helpful Report

Posted 2 months ago

“I sent this as a gift to a remote address. Ecookshop know this by the order details. Why ask me for a review? I have not seen it, nor used it. The report back is that it makes good coffee but the drip tray rattles.”

Helpful Report

Posted 2 months ago

“Item never arrived and refund issued within no explanation. Presume as its out of stock ? Very disappointed as Xmas present.”

Helpful Report

Posted 2 months ago

“Terrible delivery service. They made one attempt (when I was in), went away and didn't leave the parcel anywhere, then took it to a very inconveniently placed collection point. I will not have a chance to collect it before it is returned and then I'm hopefully refunded.”

Helpful Report

Posted 3 months ago

“A small order but still not delivered”

Helpful Report

Posted 4 months ago

“Item description doesn’t not match with the actual item. The item delivered was much smaller than what was described on your website.”

Helpful Report

Posted 4 months ago

“There " In Stock: Yes" System does not work Ordered Multiple of the same item Got one.”

Helpful Report

Posted 5 months ago

“Order number RW1617476 Order wrongly delivered, both dpd and ecook shop informed. To date there has been no further communication, very poor customer service”

Helpful Report

Posted 6 months ago

“Product was lovely but the open Stanley knife in my parcel wasn’t, and there was not much follow up or concern about this.”

Helpful Report

Posted 10 months ago

“Our parcel of replacement plates arrived in good time however when the courier passed me the box on delivery it was rattling and looked like it had been used as a football!! When I opened it up the 3 replacement plates we were waiting for were of course in bits. To be fair t when I rang eCookshop to tell them they were very sympathetic and asked if we would like replacements straightaway. We decided to opt for a refund instead which is in progress.”

Helpful Report

Posted 11 months ago

“Staff need to be trained along with poor customer service. Board of Directors need to review their service. There are better retailers online for same products. Urge customers to think twice before shopping at this store.”

Helpful Report

Posted 1 year ago

“Sorry but I have yet to receive my order. Dawsons brought a Toaster instead of the Le Creuset saucepans and other pans I have ordered. The delivery man was also unhelpful trying to insist on me taking the toaster when it was clearly the wrong order. I would really like this settled asap as these items were extremely expensive.”

Helpful Report

Posted 1 year ago

“I bought a bean to cup coffee machine. But taste of coffee brewed out not good, whether beans or powder if the best quality used. Want to return it, but retailer not happy for this as I have used it. But wonder how I can know the quality of product unless I use it? I have the statutory rights to return this item within 28days of purchase, but retailer not accepting it. Would be grateful for your help. Thanks,”

Helpful Report

Posted 1 year ago

“I have not received my order so I cannot comenent.”

Helpful Report

Posted 1 year ago

eCookshop.co.uk is rated 4.9 based on 14,614 reviews