Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.80

4.8 Rating 1,339 Reviews

96 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 10th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid to have the fastest delivery and that was good as the order arrived the next day”

Helpful Report

“The replacement recycling bins were a perfect fit and replaced the original Magnet kitchen bins. The original bins plastic had become hard and brittle after twelve years and had become broken around the edges.”

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“The product- bin bags- a straightforward household staple. Quality is good and delivery fine. There was a minor issue with the colour but the company provided replacements immediately once I contacted them so good customer service.”

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“Delivery of Hafele free flap hinge 1.7 was good but the item does not include essential screws for fixing to cabinet doors and Hafele do not supply them or say that they must be brought separately”

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“Product available, ordered, delivered, job done.”

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“Easy to order, came next day - excellent service - quality excellent - just expensive - £80 for 2 bins is alot but had to buy there for size”

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“I have searched for this model of gas stay for months and finally located it!”

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“Our delivery had to be rearranged but we were notified about the changes”

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“Great bin, it feels like really good quality, but there was no instructions, no screws… A sticker for the door to know where to drill exactly would have been a great idea.”

Helpful Report

Thank you for your feedback! We're glad you’re happy with the quality of the bin. We apologize for the missing instructions and screws, and we appreciate your suggestion for a door sticker. We'll pass it along to our team!

“Quality item with good installation instructions. Delivery was quick but was received damaged. Eastcoast agreed immediately to replace and replacement was received within a few days and is totally satisfactory. Damage to the first unit was unfortunate but the issue was resolved quickly.”

Helpful Report

Thank you for sharing your experience! We’re glad to hear the replacement arrived quickly and met your expectations. We apologize for the initial damage, but we’re happy we could resolve it swiftly. We appreciate your understanding and your feedback!

“Very helpful when rang”

Helpful Report

We're happy to hear that our team was helpful when you called. We appreciate your support! 😊

“Easy to order but product not as expected poor quality and will not be used .”

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“Eastcoast Kitchens were excellent to deal with but Post Office Parcels caused some issues.”

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Thank you for your feedback! We're glad you had a great experience with Eastcoast Kitchens. Apologies for any inconvenience caused by the delivery service—we appreciate your understanding!

“Very easy to order a Hailo swing bin online. Very good responses from customer services by email — but my delivery was delayed twice with DX, and even on the third attempt the driver came two hours before the scheduled slot while I was out shopping- he did ring me to save had left the parcel at the front door (even though I was expecting to have to sign).”

Helpful Report

Thank you for sharing your experience! We're glad the ordering process was easy and that our customer service team was responsive. We apologize for the delays with DX and the timing issues with the delivery. We appreciate your patience and understanding, and we'll make sure to pass your feedback on to the delivery team.

“Excellent service from the delivery driver, unfortunately the supplier gave him the wrong sink to give us, so he had to take it back and deliver the correct sink a week later. East coast kitchens knew nothing about it when I called them a week later.”

Helpful Report

Thank you for your feedback, Steven. We’re glad the delivery driver provided excellent service, and we apologize for the mix-up with the sink. We’ll work to improve communication and ensure a smoother experience in the future.

“Product received in good time. Well packaged. Sturdy build. Poor assembly instructions”

Helpful Report

Thank you for your feedback! We're glad the product arrived on time and in good condition. We apologize for the assembly instructions and will work to improve them for a better experience.

“Purchase was easy and delivery on time.”

Helpful Report

Thank you! We're glad to hear the purchase process was easy and the delivery was on time!

“Product great replacement integrial bins. measurements on site very acccurate. Price a bit steep but good quality”

Helpful Report

Thank you, Bob! We're glad the product was a great fit and the measurements were accurate. We appreciate your feedback on the price and are happy you're pleased with the quality!

“I find that all bins like this seem to be overpriced, but this is at least a very good one. Good quality and easy to install as it's ready made.”

Helpful Report

Thank you for your feedback! We’re glad you found the bin to be good quality and easy to install. We appreciate you choosing us! 😊

“Unfortunately on unpacking my order it seems that two axle connector parts were missing. The customer service team dealt with my problem quickly and professionally. Witin a week I received the missing parts and the unit is now installed and in use. Good quality product and I will order from EastCoast again.”

Helpful Report

Thank you for your feedback! We're glad to hear that our customer service team was able to resolve the issue quickly, and that you're happy with the quality of the product. We look forward to serving you again! 😊

Eastcoast Kitchens is rated 4.8 based on 1,339 reviews