Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.81

4.8 Rating 1,587 Reviews

96 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 18th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of kitchen parts, simple purchase process and good comms, I had a number of communications throughout my purchase process. Including notice of order confirmation and despatch as well as delivery. Only reason I didnt give 5 stars was there was no linkage to let me know which carrier was undertaking the delivery, meanign their was a period of 24 hours where I had a despatch status but no way of knowing who to expect contact from or timing of delivery. Otherewise great process and would purchase form them again.”

Helpful Report

Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you were pleased with our selection of kitchen parts, the simplicity of the purchasing process, and the level of communication provided throughout your order. It’s great to know that our order confirmations and despatch updates were helpful. We also truly appreciate your constructive comments regarding the delivery carrier information. We understand how important it is to know who will be delivering your order and when to expect contact. Your feedback has been noted, and we will certainly review how we can improve this part of the process to provide greater clarity in the future. Thank you again for your valuable insights and for your kind recommendation. We very much look forward to assisting you again.

“DILIVERED ON TIME EXELLENT CUSTOMER SERVICE, NOT OPENED BOX YET”

Helpful Report

Thank you very much for your kind review. We’re delighted to hear your order arrived on time and that you were pleased with our customer service. We truly appreciate your support.

“The actual drawer and customer service was excellent but I think when sending by courier they need to be packaged better as damages occur on transit.”

Helpful Report

Thank you for your feedback and for your kind words about our drawer and customer service. We’re glad you were pleased with the product itself. We also appreciate your note regarding packaging.

“Excellent service. Fast delivery.”

Helpful Report

Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our service and the speed of delivery. Your support is greatly appreciated.

“A very neat smoothly operating tea towel rail.”

Helpful Report

Thank you for your lovely feedback! We’re thrilled to hear that you’re enjoying your tea towel rail and that it’s working smoothly for you. Your kind words are much appreciated!

“Everything was delivered as per order, and no problems.”

Helpful Report

Thank you for your feedback. We’re pleased to hear that your order was delivered as expected and that everything went smoothly. We appreciate your support and look forward to serving you again in the future.

“A very simple transaction and delivery time was perfect. Thank you”

Helpful Report

"Thank you for your comments. Glad everything was smooth and on time."

“I purchased a product that I wasn’t happy with and the Team were super responsive, professional and willing to accommodate my request.”

Helpful Report

Thank you for your feedback, Andrew! We're pleased to hear that our team was responsive and accommodating to your needs. We strive to provide a professional experience for all our customers.

“Had a problem due to heavy handed delivery. All sorted the bext day. Great service”

Helpful Report

Thank you for your feedback, Desmond! We're sorry to hear about the delivery issue, but we're glad it was resolved quickly for you. We always strive to provide great service, so your kind words mean a lot to us.

“I paid to have the fastest delivery and that was good as the order arrived the next day”

Helpful Report

Thank you for your feedback, Kenneth! We're glad the fastest delivery option met your expectations and that your order arrived the next day. We appreciate your support!

“The replacement recycling bins were a perfect fit and replaced the original Magnet kitchen bins. The original bins plastic had become hard and brittle after twelve years and had become broken around the edges.”

Helpful Report

“The product- bin bags- a straightforward household staple. Quality is good and delivery fine. There was a minor issue with the colour but the company provided replacements immediately once I contacted them so good customer service.”

Helpful Report

“Delivery of Hafele free flap hinge 1.7 was good but the item does not include essential screws for fixing to cabinet doors and Hafele do not supply them or say that they must be brought separately”

Helpful Report

“Product available, ordered, delivered, job done.”

Helpful Report

“Easy to order, came next day - excellent service - quality excellent - just expensive - £80 for 2 bins is alot but had to buy there for size”

Helpful Report

“I have searched for this model of gas stay for months and finally located it!”

Helpful Report

Thank you for choosing Eastcoast Kitchens. We really appreciate your support!

“Our delivery had to be rearranged but we were notified about the changes”

Helpful Report

“Great bin, it feels like really good quality, but there was no instructions, no screws… A sticker for the door to know where to drill exactly would have been a great idea.”

Helpful Report

Thank you for your feedback! We're glad you’re happy with the quality of the bin. We apologize for the missing instructions and screws, and we appreciate your suggestion for a door sticker. We'll pass it along to our team!

“Quality item with good installation instructions. Delivery was quick but was received damaged. Eastcoast agreed immediately to replace and replacement was received within a few days and is totally satisfactory. Damage to the first unit was unfortunate but the issue was resolved quickly.”

Helpful Report

Thank you for sharing your experience! We’re glad to hear the replacement arrived quickly and met your expectations. We apologize for the initial damage, but we’re happy we could resolve it swiftly. We appreciate your understanding and your feedback!

“Very helpful when rang”

Helpful Report

We're happy to hear that our team was helpful when you called. We appreciate your support! 😊

Eastcoast Kitchens is rated 4.8 based on 1,587 reviews