Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.81

4.8 Rating 1,810 Reviews

96 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,810 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the perfect lid for my bin.”

Helpful Report

Thank you for sharing your feedback. We’re glad you found the perfect lid for your bin. If there’s anything else you need, please let us know. Kind regards, Team Eastcoast Kitchens

“It's a very good bin but can be tricky to fit when you are 74 and it's under the kitchen sink!”

Helpful Report

Thank you for sharing your feedback. We’re glad you find the bin to be very good, and we understand that fitting it under the kitchen sink can be tricky, especially in tight spaces. If there’s anything else you need, please let us know. Kind regards, Team Eastcoast Kitchens

“I bought a Clearwater kitchen sink from Eastcoast Kitchens and the team was absolutely fantastic to deal with.Unfortunately, I had some major quality issues with the items delivered. The chopping board arrived damaged and the draining shelf also had to be replaced because the edges were razor-sharp. Because of this, it took three separate deliveries to finally get the complete order right.While the delivery delays and manufacturer defects were frustrating, Eastcoast Kitchens was brilliant at resolving the issue. They handled the replacements patiently and professionally. I would still recommend them because their aftercare and support are excellent, but I do wish it hadn't taken three attempts to get a perfect order.”

Helpful Report

Monika, thank you so much for your lovely comments about our team. It is really pleasing to hear that you found everyone helpful and that you were happy with the support you received. I am, however, extremely sorry to hear about the quality issues with the Clearwater items and that it ultimately took three separate deliveries to complete your order satisfactorily. This is certainly not the standard we expect from the brands we work with, and I completely understand how frustrating this must have been for you. I will be raising your experience directly with the distributors of the Clearwater brand, particularly regarding the quality of the items received and the need for multiple replacements. Thank you for your patience throughout and, most importantly, for still taking the time to recommend Eastcoast Kitchens despite the issues you experienced. Your kind words about our team and aftercare are very much appreciated.

“Outstanding service. Order placed on Friday and product arrived on Monday. The Hafele pull out towel rail is a quality product and works exceptionally well. I would have given 5 stars had I not been given the wrong information about the fixing screws needed. The website stated that the rail should be fixed using pan head screws with a 6mm dia. head which I puchased before the rail arrived. However, the rail has 6mm dia fixing holes so a screw head of the same diameter is no good. The correct size is a 8mm dia. head. I did notify East Coast Kitchens to suggest the website is amended.”

Helpful Report

Thank you for sharing your experience. We’re really glad the towel rail arrived quickly and that you’re happy with the quality. We appreciate your note about the fixing screws and will pass that feedback to our team to help ensure the information is accurate on the website. Kind regards, Team Eastcoast Kitchens

“Customer service was excellent. A lady rang day after I placed the order to confirm I had ordered the right size. I had to measure the kitchen cupboard while on the phone. They must of had a lot of returns due to customers ordering the wrong size. The only complaint I have is, it came with no screws to fix the runners to the cupboard. Although it does say on the description it does not come with fixings but I did not see that 🤦🏻‍♀️. I purchased some from Amazon. Also there were no handles. It is not pictured with handles and you can open them from the bottom without. My other internal draw purchased from another company has and I found the draws easier to open with handels. I purchased some handels from eBay. I would buy these draws again 😁”

Helpful Report

Thank you for taking the time to leave such detailed feedback. We’re delighted to hear that you were pleased with our customer service and that our team could help ensure you ordered the correct size. We also appreciate your comments regarding the fixings and handles. As noted in the product description, fixings are not included, but we understand how this could easily be missed and will take your feedback on board. The drawers are designed to be opened without handles, although we appreciate that adding handles can make them more convenient to use. Thank you again for your valuable feedback, and we’re very pleased to hear that you would purchase the drawers again in the future.

“Ordered integrated bin fitting in my new kitchen . Which hopefully will fit nicely in to our kitchen. I was however disappointed with the delivery company parcel force as they firstly delivered parcel to wrong address and then dropped it over a garden fence in to the garden. I have photos to prove this too. Have not fitted yet box was damaged.”

Helpful Report

“I cannot give 5* as the item arrived with a damaged part; however, the response from EastCoast was excellent.”

Helpful Report

“Accurate description, fair price, swift delivery, job done. Thanks”

Helpful Report

Thank you for your great feedback! We’re really pleased to hear that you found the product accurately described, fairly priced, and that the delivery was swift. We truly appreciate your support and are glad everything met your expectations.

“Good prices and speedy delivery. However, when product arrived there were no fitting instructions, and when queues just received a link to a YouTube video which wasn’t helpful at all.”

Helpful Report

Thank you for taking the time to share your feedback. I really appreciate your kind words and am glad to hear about your experience. If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to welcoming you again soon.

“Good strong fit, unfortunately gave 4 stars as delivered to wrong address”

Helpful Report

Thank you for your feedback. We’re very pleased to hear that you found the product to be a good, strong fit. We’re sorry to learn that your order was delivered to the wrong address and appreciate you bringing this to our attention. This is certainly not the standard of service we aim to provide.

“Great selection of kitchen parts, simple purchase process and good comms, I had a number of communications throughout my purchase process. Including notice of order confirmation and despatch as well as delivery. Only reason I didnt give 5 stars was there was no linkage to let me know which carrier was undertaking the delivery, meanign their was a period of 24 hours where I had a despatch status but no way of knowing who to expect contact from or timing of delivery. Otherewise great process and would purchase form them again.”

Helpful Report

Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you were pleased with our selection of kitchen parts, the simplicity of the purchasing process, and the level of communication provided throughout your order. It’s great to know that our order confirmations and despatch updates were helpful. We also truly appreciate your constructive comments regarding the delivery carrier information. We understand how important it is to know who will be delivering your order and when to expect contact. Your feedback has been noted, and we will certainly review how we can improve this part of the process to provide greater clarity in the future. Thank you again for your valuable insights and for your kind recommendation. We very much look forward to assisting you again.

“DILIVERED ON TIME EXELLENT CUSTOMER SERVICE, NOT OPENED BOX YET”

Helpful Report

Thank you very much for your kind review. We’re delighted to hear your order arrived on time and that you were pleased with our customer service. We truly appreciate your support.

“The actual drawer and customer service was excellent but I think when sending by courier they need to be packaged better as damages occur on transit.”

Helpful Report

Thank you for your feedback and for your kind words about our drawer and customer service. We’re glad you were pleased with the product itself. We also appreciate your note regarding packaging.

“Excellent service. Fast delivery.”

Helpful Report

Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our service and the speed of delivery. Your support is greatly appreciated.

“A very neat smoothly operating tea towel rail.”

Helpful Report

Thank you for your lovely feedback! We’re thrilled to hear that you’re enjoying your tea towel rail and that it’s working smoothly for you. Your kind words are much appreciated!

“Everything was delivered as per order, and no problems.”

Helpful Report

Thank you for your feedback. We’re pleased to hear that your order was delivered as expected and that everything went smoothly. We appreciate your support and look forward to serving you again in the future.

“A very simple transaction and delivery time was perfect. Thank you”

Helpful Report

"Thank you for your comments. Glad everything was smooth and on time."

“I purchased a product that I wasn’t happy with and the Team were super responsive, professional and willing to accommodate my request.”

Helpful Report

Thank you for your feedback, Andrew! We're pleased to hear that our team was responsive and accommodating to your needs. We strive to provide a professional experience for all our customers.

“Had a problem due to heavy handed delivery. All sorted the bext day. Great service”

Helpful Report

Thank you for your feedback, Desmond! We're sorry to hear about the delivery issue, but we're glad it was resolved quickly for you. We always strive to provide great service, so your kind words mean a lot to us.

“I paid to have the fastest delivery and that was good as the order arrived the next day”

Helpful Report

Thank you for your feedback, Kenneth! We're glad the fastest delivery option met your expectations and that your order arrived the next day. We appreciate your support!

Eastcoast Kitchens is rated 4.8 based on 1,810 reviews