Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.80

4.8 Rating 1,344 Reviews

96 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 10th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only quib I would have is the fitting instructions were very bad ,illegible I had to email the manufacturer for a clear copy. The Tambour door itself was very good, I would recommend you .regards Martin”

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“Great service, would have give 5 stars was not clear that both itrems was bieing delivered separately on same day”

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“Good communications when order was delayed, also promptly replaced item damaged in transit.”

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“The service was good. It could be improved by sending installation instructions and screws.”

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“Quick delivery and good pricing.”

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“Found exactly what I was looking for - new bin inserts for my kitchen bin drawer. The website gave a comprehensive description with measurements, so easy to check as there are a lot and you need the ones that fit your drawer. They arrived promptly and fit perfectly - job done many thanks!”

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“Great product, wasn’t initially in stock but sent quickly as soon as it came in”

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“Quite tricky to screw into the cabinets. Not enough room to fit a power drill to the base attachments. Otherwise good. Quite stiff to move the drawers. I hope it gets easier with movement.”

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“Excellent. Item was very easy to damage but packaged in strong cardboard tube protected item. Great service.”

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“Great quality unit at a good price, delivered on time for a very reasonable carriage cost. Slight niggle that a pack of screws was missing, hence only giving 4 stars. Fortunately my fitter had similar size screws available otherwise it would have been a problem.”

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“Good service, efficient response to order, and good delivery”

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“Drawer handles are great quality, food price and delivered very quickly. One issue - no screws included. I had to request them, at which point they were supplied by return. Great customer service.”

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Jon thank you for your review. I am pleased you were happy with the door handles. The fitting screws are listed on the product page as not included. However, we sent some out to you as a goodwill gesture so you could finish your project.

“East Coast sourced the item l was looking for. A happy customer.”

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“Good service, however installation instructions need updating photocopied too many times and iledgable”

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“Fitted perfect, good quality and arrived on time. Only negative was the cost of postage, felt it was a little excessive for such a small item.”

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“All good with delivery thank you. Only issue I have is with the product. I can’t believe that for a unit that costs nearly £1,000, they don’t include the 17 screws needed.”

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“Prompt and efficient service! Good value too, compared to other companies.”

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Thank you Alan for your precious review. I am really pleased you were happy with our service

“Tap came very quickly but had a gash on it, as I had read a few bad reviews about when there had been problems I was expecting a battle. I must say that I have been very pleased with the service from Lorraine, once I submitted the photo evidence a collection and replacement was arranged straight away. Please, if you order from East coast Kitchens you make sure you check your delivery straight away and report it including pictures.”

Helpful Report

Mark, thank you for your nice review. I am sorry to hear you received a tap that was less than perfect. We will always help our customers if they recieve a damaged product, we just ask that it is reported in a reasonable amount of time. This is so the product can be rectified in the shortest time frame for our customers and we can also then make a claim against the courier or distributors. As a small business, replacement costs for claims that can not be made do hinder us being able to continue to offer our low prices. Thank you for your purchase and hope you enjoy your kitchen tap.

“Very pleased with purchases and service, but have not been fitted yet & wont be for a couple of weeks. Would have been 5* if it wasn’t for the ridiculous 2 day fault policy. Thanks to the member of staff who very quickly phoned me up to adjust my order and refund me an item due to purchasing an item not required. Very 😊”

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“Polite friendly communication, with speedy delivery when product was available.”

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Eastcoast Kitchens is rated 4.8 based on 1,344 reviews