Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the prints were damaged due to bad packaging. Having several A3 sheets placed under a thick collection of A4 prints is going to be problematic when in transit. Why not split the A4 prints and possibly place some card between the two layers?”

Helpful Report

Posted 7 years ago

Hi Ronan, Thank you for sharing your feedback. We are sorry to hear that some of your prints were damaged in transit. Please send photos of the damage to us via Live Chat (click the pink 'Live Chat' button shown in the bottom right corner of our website) and we will reprint the affected items for you. Best wishes, Doxzoo Team

Posted 7 years ago

“I have used Doxzoo several times. The first order was great, the second one arrived with some slight marks along the edges which I ironed out and remediated. The last order which arrived last week was truly horrible. The edges were rough, there was a dent in the side and the paper quality was poor. I won't be using this service again.”

Helpful Report

Posted 7 years ago

Hi Callum, Thank you for your review and recent orders. We are very sorry to hear that the quality was not up to our usual standard. As per our quality guarantee, we are happy to reprint or refund documents which are damaged or incorrect. Please send photos of the damage to sales@doxzoo.com and we will investigate further and make things right. Best wishes, Doxzoo Team

Posted 7 years ago

“I ordered two encapsulated prints and expected two prints rolled into a tube for safe transport. But instead, I received two laminated prints, one of which had clearly been used as a cutting mat for another print job and had several cuts made into it. As a result, I cannot use either of them, as I needed to put ink fingerprints o the paper. It would be helpful if “encapsulation” was better explained as lamination.”

Helpful Report

Posted 7 years ago

Hi Zuzana, Thanks for your review and recent order. We are sorry to hear that one of your sheets had cut marks. Please send a photo of the issue to sales@doxzoo.com and we will refund this for you. Regarding the encapsulation option, a definition is given on our Loose Sheet printing page. However we will aim to make this clearer in future by adding photos. Best wishes, Doxzoo Team

Posted 7 years ago

“a4 booklets were held together with one staple, just didn't really feel like the quality product I was expecting.”

Helpful Report

Posted 7 years ago

Hi Katy, Thank you for your review and recent order. Booklets should be bound with 2 staples along the spine (saddle-stitched), so we are sorry to hear only one staple is present. Please email a photo of the faulty spines to sales@doxzoo.com and we will reprint the order for you. Best wishes, Doxzoo Team

Posted 7 years ago

“There was a requirement for double-sided printed; the instructions were not clear and so the wrong (single-sided) prints were sent. Despite me highlighting this, there was no offer of re-printing. Really disappointing; might be a good idea to make the upload instructions simpler.”

Helpful Report

Posted 7 years ago

Hi Martina, Thank you for your review and recent order. We are sorry that the documents were not as expected. However as advised via email on 15th May, we cannot print a 1 page file as a double sided sheet. The document was printed single sided in line with the Document Preview shown during the configuration stage prior to checkout. As the order was printed as ordered (and as shown in the preview), we cannot provide a free reprint. For the benefit of our customers, the following is also stated on our FAQ page: "Can I print a 1 page file on both sides of the sheet (double sided)? We cannot accept 1 page files for double sided printing. To achieve this result, please duplicate your artwork and upload a 2 page file." We do also recommend that customers check the document preview thoroughly prior to ordering. Best wishes, Doxzoo Team

Posted 7 years ago

“Good print quality and prompt service was offset by the fact that card cover, as ordered, was not supplied.”

Helpful Report

Posted 7 years ago

Hi Martin, Thank you for your recent order and feedback. We are sorry to hear that the card cover was not included - please email sales@doxzoo.com with a photo of your booklet and we'll provide a reprint right away. Best wishes, Doxzoo Team

Posted 7 years ago

“Printing quality was terrible for the price. A replacement had to be sent which was equally as bad”

Helpful Report

Posted 7 years ago

Hi Makenzie, Thank you for your feedback and recent order. We are very disappointed to hear that the reprint was not as expected. Please email photos of the issue to sales@doxzoo.com and we will investigate right away. Best wishes, Doxzoo Team

Posted 7 years ago

“The plain grey pages were stripy. I have sent a complaint, and they say they will give me a refund. So that is good.”

Helpful Report

Posted 7 years ago

Hi Roseanne, As advised via email earlier today, we are sorry that the grey block colour on the front pages was slightly striped. As we have been unable to meet the desired result on this occasion, a refund will be given. We have also shared your photos with our Production Manager for investigation. Best wishes, Doxzoo Team

Posted 7 years ago

“The books that arrived were not of acceptable quality: the covers were faulty. However, Doxzoo have offered to reprint my order free of charge, and I haven’t had to send the faulty books back. I also had a few issues with the files that I sent as well: it wasn’t obvious from the website that fonts needed to be embedded in the pdf that I created. Lucy in Sales was very helpful when I rang up.”

Helpful Report

Posted 7 years ago

Hi Michael, Thank you for your review. Once again, we are sorry that the books were not as expected. As advised earlier today, a free reprint is being processed. Your images have also been shared with our Production Manager for investigation. Best wishes, Doxzoo Team

Posted 7 years ago

“I ordered 30 and got 13 the book launch at Blake Museum for my book had to be changed from 3rd April to 7th because of this.”

Helpful Report

Posted 7 years ago

Hi Jane, Thank you for your feedback and recent order. We are sorry that the courier (DPD) did not deliver the full order on time. We have liaised with them this morning and they have confirmed that the remaining package will be delivered this morning (Tuesday 3rd April). Best of luck with your book launch. Best wishes, Doxzoo Team

Posted 7 years ago

“Ridiculous parcel/postage charges: a 300 page document requires at most £2.40 in postage and the envelope it went in only 20p more. So charging people over £8 for this service is truly unacceptable. these”

Helpful Report

Posted 7 years ago

Hi Charlie, Thank you for your review and recent order. We are sorry to hear that you are unhappy with the postage charge. We offer full transparency by detailing the production charge (if applicable), packing cost and delivery cost during checkout. This allows customers to make an informed choice before placing an order with us. We do also offer free UK courier delivery on all orders over £25, which proves to be very popular. The packaging used depends on the size and weight of the items ordered. If you are unhappy with what has been used on this occasion, please email photos to sales@doxzoo.com and we will investigate further. Best wishes, Doxzoo Team

Posted 7 years ago

“I have used your service before and have been delighted with the quality of your service. I therefore decided to use your company again as I thought the service was highly professional and of a very high standard. I decided to get my final year essay printed with you however when I received it in the post the white cover has a large fingerprint on the front as well as there being a few small grease stains on the first page. As this was for my final year university assignment I was hugely disappointed as I have had to put a large amount of time and effort into producing the essay. On my course we have to produce a further essay after easter and have been recommended to use your service however sadly after this I feel that I will have to recommend to my course mates and myself to look elsewhere to get out products printed.”

Helpful Report

Posted 7 years ago

Hi Annabelle, Thanks for your review and recent order. We are sorry to hear that the documents were not printed as expected. Please email photos of the issues to sales@doxzoo.com and we'll look into this further for you. Best wishes, Doxzoo Team

Posted 7 years ago

“The printing itself was satisfactory. However, despite phone calls made to Doxzoo, in an attempt to ensure I was doing the online ordering correctly (so I could have a next day delivery and pick up my document from Prontaprint in London), I ended up with a day's delay and added costs. My advice if doing this for the first time, is make sure the online form is done with close attention to detail. When I phoned to find out why my order was delayed, I found little sympathy. For a first time customer, I felt poorly treated.”

Helpful Report

Posted 7 years ago

Hi Nigel, Thank you for your feedback. From looking at the order details received, the delivery method of "Royal Mail 1st Class delivery" was selected rather than the option of "collection ". This information would have been noticeable on the delivery page with an estimated delivery date, as well as being on your order confirmation email. Unfortunately when you called it was too late to make any amendments to the order as it had already been despatched via Royal Mail and was due to be delivered that day. Our customer service team are available Monday to Friday to help assist with any enquires throughout the ordering process, so should you have any future questions please do not hesitate to contact them. Alternatively our FAQ section on the website also has information about delivery methods- http://doxzoo.com/faqs. Best wishes, Doxzoo Team

Posted 7 years ago

“I didn’t get what I ordered. I spent hours designing and preparing my document, I selected soft touch lamination for the cover, and received gloss, so just be prepared to get whatever the technicians decide to send you.”

Helpful Report

Posted 7 years ago

Hi Liam, Thank you for your feedback. Please can you forward photos of what you have received with the specific order details to sales@doxzoo.com and we will take a look into this for you. Best wishes, Doxzoo Team

Posted 7 years ago

“My order wasn't completed properly. When I rang to see if I could have help with fixing it the individual on the phone was really rude and offered no help”

Helpful Report

Posted 7 years ago

Hi Amy, Thank you for your recent order and review. We are sorry to hear that you were unhappy with the outcome of the call. Please email details (and photos of the issue, if relevant) to sales@doxzoo.com and we will look into this for you right away. Best wishes, Doxzoo Team

Posted 7 years ago

“It clipped some important information from near the edges of the document. There is no way of adjusting this on your website and I am not able to modify the document so I have had to have it printed again by a different provider.”

Helpful Report

Posted 7 years ago

Hi Pete, Thank you for your review. We are sorry to hear that the document was not as expected. I see that you have contacted our customer services team and they have responded to your email. It seems that on this occasion the online previewer on our website did highlight that there was artwork too close to the edge. Should you require any further assistance then please do not hesitate to contact us. Best wishes, Doxzoo Team

Posted 7 years ago

“I have previously been very happy with the service and the products that I have ordered through Doxzoo.com. However, my most recent order for a paperback diary has not lived up to my expectations at all. As soon as I turned the first couple of pages the sheets came away from the binding and I have had to sellotape the first 100 pages back in already. I am very disappointed as I have placed the same order for a new diary for the last couple of years and not had this problem before.”

Helpful Report

Posted 7 years ago

Hi Rose, Thank you for your review and recent order. We are sorry to hear that the paperback diary did not meet your expectations. Please email us photos of the issue and we'll reprint it for you right away. You can reach us on sales@doxzoo.com. Best wishes, Doxzoo Team

Posted 7 years ago

“did not help”

Helpful Report

Posted 7 years ago

Hi Ellie, Thanks for your feedback and recent orders. Once again, we are sorry that Royal Mail did not deliver on the estimated delivery date. However as advised on the latest email from us (dated 11th Dec), we are unable to provide a refund as we delivered the product as requested. We take every step to communicate that Royal Mail is an estimated delivery service and always recommend courier for urgent deadlines. This is highlighted throughout the order process (for example, within the big red 'Urgent deadline to meet?' box on the delivery page), plus on your Order Confirmation email etc. You were also told via email separately after ordering that delivery was estimated only. Best wishes, Doxzoo Team

Posted 7 years ago

“the document was wrongly printed with parts missing and text on a cardboard front page”

Helpful Report

Posted 7 years ago

Hi Ale, Thank you for your review and recent order. We are very sorry to hear that items were wrongly printed and parts were missing. Please email details and photos to sales@doxzoo.com and we will arrange a free reprint for you today. Best wishes, Doxzoo Team

Posted 7 years ago

“Several pages were missing.”

Helpful Report

Posted 7 years ago

Hi Tatiana, Thank you for your review and recent order. We are sorry to hear that a few pages were missing. Please send details of the issue to sales@doxzoo.com and we'll print these for you today. Best wishes, Doxzoo Team

Posted 7 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews