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Doxzoo Online Printing Reviews

4.7 Rating 6,450 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

4.7

Based on 6,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 23rd February 2023

Doxzoo Online Printing 5 star review on 31st January 2023

Doxzoo Online Printing 5 star review on 21st January 2023

Doxzoo Online Printing 5 star review on 16th January 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with initial booklet and business cards, after complaining I received a refund and re-ordered - replacement booklets came out better and more consistent, business cards were still atrociously trimmed. Do NOT order business cards.”

Posted 4 years ago

Hi Ben, Thanks for your feedback and recent order. Glad to hear the booklets were better, however we are very sorry that the business cards were not trimmed as expected. We have not heard from you directly regarding this matter, so please send a photo of the trimming issue to us via Live Chat asap and we'll refund the business cards for you. Best wishes, Doxzoo Team

Posted 4 years ago

“My latest order was printed incorrectly and the print quality was very poor. When I contacted Doxzoo's Live Chat, the person at the other end of the ChatBox was not very friendly and helpful initially, but finally confirmed that they would re-print and send out my order to me in the correct version. I received this the next day and the print quality was much better. However, I do feel that the staff member on the Live Chat system could have been more polite and does need some customer service training.”

Posted 4 years ago

Hi Gillian, Thanks for your review and recent order. We are sorry that the original document was printed as single sided instead of double sided. As stated in our terms and conditions and relevant refund related help articles, when an issue is reported we do request photo evidence for our records. This requirement was communicated to you via the Live Chat and when you explained that you did not have access to a camera, we did provide the reprint as requested. Best wishes, Doxzoo Team

Posted 4 years ago

“Branch that did the printing did a terrible job, three times! But Doxzoo sorted it and sent direct!”

Posted 4 years ago

Hi Nigel, Thank you for your review. We are happy to hear the reprint arrived safely. The issue you had is in hand and is being looked into by our production managers. Best wishes, The Doxzoo team.

Posted 4 years ago

“paid for next day courier. Due to be delivered Saturday, didn't turn up until Monday.”

Posted 4 years ago

Hi Klara, We apologise on behalf of DPD for failing to deliver on time and for any inconvenience it has caused you. We are glad to hear that they arrived safely yesterday and as advised on Live chat we have partially refunded your production/delivery charge. Best wishes, Doxzoo team.

Posted 4 years ago

“As I have said in to previous reviews, I was unable to sign on as a new customer and not able to cliam the 10% welocme discount on over £500 of printing which made me feel that I don't matter to you as a supplier”

Posted 5 years ago

Hi Jenny, Thanks for your recent orders. Our customers matter to us, which is why we reward new registered users with 10% discount on their first 2 orders. It is unfortunate that you did not add the promo code at the time of ordering though, as stated on the site, codes cannot be added to existing orders. Our registration page states: "Plus, after registration you will be emailed a 10% discount code to use on your first two orders. Please note that the discount code cannot be applied to existing orders." This is also mentioned within our Help Center. You may have missed out on the discount this time, however the code is valid for 2 orders per account, so you can use it on your next 2 orders. If you have difficulties applying the code, please contact us via Live Chat prior to placing your order. Best wishes, Doxzoo Team

Posted 5 years ago

“Prints were damaged, did recieve refund but shouldn’t of been damaged in the first place”

Posted 5 years ago

Hi Lewis, We are sorry that the front cover was creased. As you've mentioned, a full refund was given last week. We can also see that you've since reordered, thank you and best of luck with your hand in. Best wishes, Doxzoo Team

Posted 5 years ago

“The books pages had already broke apart before arriving.”

Posted 5 years ago

Hi Scout, Thanks for your review and recent order. We are sorry that the quality was not as expected. Please send photos of the issue to us via Live Chat and we'll investigate further. Best wishes, Doxzoo Team

Posted 5 years ago

“Printed duplicates for no reason, not bound. There needs to be clear information that what you're getting is just printed papers when ordering a booklet.”

Posted 5 years ago

Hi Jonas, Thanks for your review and recent order. We are sorry that the order was not as expected. Please send photos of the documents received to us via Live Chat and we'll investigate this further. Best wishes, Doxzoo Team

Posted 5 years ago

“Poor shipping resulted in damaged product”

Posted 5 years ago

Hi Robert, Thank you for your review and recent order. We are sorry to hear that your prints were damaged in transit. As we have not heard from you directly regarding this, please contact us via Live Chat with details and photos and we'll investigate further. Best wishes, Doxzoo Team

Posted 5 years ago

“I would like to rate this higher as the site was easy to use and the costs very reasonable, but I was unhappy with the paper stock when the prints arrive as the paper was very thin, and when I queried this, I did not receive satisfactory assistance from the sales team. I felt my issue could have been resolved very quickly and easily, as I simply asked them to check what paper stock had been used on my prints and for a recommendation of what stock I should use on a reprint. My prints were needed urgently but there was not a sense of urgency from the sales team. Any other company would have ordered a reprint of the order and dealt with it straight away, but sadly my query dragged on and it took a full working day to get the issue resolved.”

Posted 5 years ago

Hi Emma, Thank you for your review and recent order. We are sorry that you were unhappy with the assistance received from us today. We received a message from you this morning and after requesting a photo of the document we offered a reprint of the affected item. This took less than 3 short messages from us and 1hr to resolve. We did also provide a complementary delivery upgrade for you (pre 10:30am courier). Due to automated processing, we are unable to amend the reprint spec, which is why we advised you to place a new order in this instance. Despite this, we were still happy to proceed with the original reprint until you advised us otherwise. However in light of your most recent correspondence we will process a refund as requested. Best wishes, Doxzoo Team

Posted 5 years ago

“I just ordered two booklets as a test against competitors to see which came out nicest in anticipation of a bigger order. With Doxzoo there were too few choices I was able to make, which resulted in a glossy cover that didn't look great, and optic white inner paper which came across cheap. The colours came through well though. The booklets were also cut very shoddily, and both had rough torn edges at the top end of the book. Did not place bigger order with them based on these two books.”

Posted 5 years ago

Hi Rose, Thank you for your feedback and recent order. We are sorry to hear you were not happy with the document. As per our 100% quality guarantee, we are happy to reprint or refund your order if it does not meet the spec or the quality standard we aim to provide. Please contact us via Live Chat with photos of the issues (e.g. torn edges) and we will arrange this for you. Best wishes, Doxzoo Team

Posted 5 years ago

“Half of the order arrived as expected. The other half did not arrive as the proof had depicted it would. I have managed to make it work as I needed the products in a hurry but I am disappointed that I have paid full price for a product that is not good.”

Posted 5 years ago

Hi Nicola, Thanks for your feedback and recent order. We are sorry to read that part of your order was not as expected. We have not heard from you directly about this - please send us a message (with an explanation of the discrepancy and photos of the issue) via Live Chat and we'll investigate this further for you. Best wishes, Doxzoo Team

Posted 5 years ago

“I wasn't very happy with the black and white quaility”

Posted 5 years ago

Hi Julian, Thanks for your review and recent order. We are sorry to hear you were not happy with the black and white quality. We have not heard from you directly about this - please send us a message (with photos of the issue) via Live Chat and we'll investigate further. Best wishes, Doxzoo Team

Posted 5 years ago

“Hi - I was expecting the posters to arrive on Saturday 27th October, which is what I'd ticked for delivery option. It's 30th October now, and they still haven't arrived. I can't comment ion the quality of copy as I haven't received them yet, but I'm disappointed that the order hasn't arrived when you said it would.”

Posted 5 years ago

Hi Dave, Thank you for your review and recent order. We are sorry to hear that Royal Mail have yet to deliver, however as stated on the site and order confirmation/dispatch emails, unfortunately Royal Mail delivery dates are estimated only and delays may occur. If you have a deadline to meet, we recommend our courier delivery option instead. If there is no sign of the package after 5 delivery days, please check with your neighbours and local Royal Mail sorting office. If they cannot locate it, please contact us via Live Chat. We hope it arrives soon. Best wishes, Doxzoo Team

Posted 5 years ago

“It is not clear from order form that you have to choose front an back cover. U was qute disappointed when document came without it.”

Posted 5 years ago

Hi Pavle, Thanks for your review and recent order. We are sorry to hear you were confused by the cover configuration process for our Comb Binding product. The front cover and back cover are selectable using the 'Front Cover' and 'Back Cover' fields on the configuration & preview page. Section '4. Cover' must be passed through before you can add the product to your basket. At this point, the default states 'Front Cover: none: and 'Back Cover: none'. You can then click the blue 'Configure cover' button to set-up your cover. The Comb Binding product page does also describe the process under 'how should artwork be set-up?'. Furthermore, we have an extensive Help section and Live Chat facility where we are happy to answer any questions. Lastly, 'Front cover: none' and 'Back cover: none' are both stated on your order confirmation email. Please check this immediately upon ordering in future. We do also recommend registering for a free Doxzoo account, as this will give you the option to edit an order directly after ordering (within the first 15 mins for same day orders and within 60 mins for all other orders). If you are unsure about anything in future please do message us via Live Chat prior to ordering. Best wishes, Doxzoo Team

Posted 5 years ago

“Hi, unfortunately the book's binding has come loose at the spine and the format has changed since I uploaded it to your website so that now the chapter beginnings have been scrambled and do not all begin on a new page. Is there anyway you could fix this please?”

Doxzoo Online Printing 2 star review on 12th September 2018

Posted 5 years ago

Hi Joshua, Thanks for your feedback and recent order. We are sorry to hear that the pages have come loose and the pagination is not as expected. Please contact us via Live Chat (shown in the bottom right hand corner of our website) with further details and we will arrange a reprint as required. Best wishes, Doxzoo Team

Posted 5 years ago

“I have ordered from DoxZoo for years. Not sure what is going on here. I was told that my documents were sent by 1st class, Royal Mail. However, it's going on 2 weeks and I have not received my replacement order due to incorrect paperweight and or a new brand of paper [inconsistent with previous orders].”

Posted 5 years ago

Hi Christie, Thank you for your continued custom. We are sorry that Royal Mail have failed to deliver on this occasion. Unfortunately Royal Mail delivery dates are estimated only and non-trackable. Following our message yesterday, have you checked with your neighbours and local RM delivery office? If there is no sign of the package, please contact us via Live Chat and we will reprint or refund as required. Best wishes, Doxzoo Team

Posted 5 years ago

“The order did not arrive on time, despite giving it a few days to reach the destination. Usually very good at printing and dispatching on time.”

Posted 5 years ago

Hi Saiesha, Thank you for your message. As stated on the site and order confirmation/dispatch emails, unfortunately Royal Mail delivery dates are estimated only and delays may occur. If you have a deadline to meet, we recommend our courier delivery option. We hope to print for you again soon. Best wishes, Doxzoo Team

Posted 5 years ago

“I’ve had many books printed by Doxzoo over the last few years but this one was of a much poorer quality than the previous books that I would rate highly. Such a shame.”

Posted 5 years ago

Hi David, Thanks for your review and continued custom. We are sorry to hear that your latest book was not as expected. Please send a description of the issue and photos via Live Chat and we will investigate further. Best wishes, Doxzoo Team

Posted 5 years ago

“Some of the prints were damaged due to bad packaging. Having several A3 sheets placed under a thick collection of A4 prints is going to be problematic when in transit. Why not split the A4 prints and possibly place some card between the two layers?”

Posted 5 years ago

Hi Ronan, Thank you for sharing your feedback. We are sorry to hear that some of your prints were damaged in transit. Please send photos of the damage to us via Live Chat (click the pink 'Live Chat' button shown in the bottom right corner of our website) and we will reprint the affected items for you. Best wishes, Doxzoo Team

Posted 5 years ago

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Doxzoo Online Printing is rated 4.7 based on 6,450 reviews