Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First attempt was printed on the wrong paper. I explained and a replacement was sent promptly. Unfortunately the replacement was printed double sided which made it useless. Shame because the quality and speed of production was really quite good.”

Helpful Report

Posted 7 years ago

Hi Mark, Thanks for your recent order and feedback. We are sorry that the reprint was incorrect. Please email sales@doxzoo.com and let us know if you would like a second reprint or alternatively, a refund on the document. Best wishes, Doxzoo Team

Posted 7 years ago

“Cheap, fast service but let down by poor quality printing. Solid black areas were patchy with occasional lines visible. Encapsulated page had visible scuffs. Good enough for my purposes but would not consider appropriate for professional use.”

Helpful Report

Posted 8 years ago

Hi Ryan, Thanks for your recent order. We are sorry to hear that the quality is not up to our usual standard. Please send photos of the documents to sales@doxzoo.com. We will then investigate and process a free reprint. Best wishes, Doxzoo Team

Posted 8 years ago

“I was promised a large order on Tuesday 3rd October. No prior warning it just didn't arrive. On Wednesday I got an email saying it would be delivered that day and some of the order arrived in the morning. I checked through it and 3 items were missing. I contacted DoxZoo to let them know and was told that these had been sent to Birmingham in error. They said it was the fault of their delivery service and not them!!! If you're operating an online service, delivery is a key part. To meet deadlines I need to be sure that any printing ordered arrives by the agreed date - the delivery was split and arrived one day and two days late respectively. No one thought to call me to let me know there was an issue with it. Deflecting the responsibility to the delivery service doesn't cut it in my opinion. The quality of the printing was good.”

Helpful Report

Posted 8 years ago

Hi Abi, Thank you for sharing your feedback. We are sorry that DPD did not deliver as expected. As advised last week, your order was split into 2 consignments and despatched on time by us. Unforunately DPD misrouted the packages and sent them to the wrong depot, resulting in the delivery delay. When we were made aware of this error, we updated you and liaised with DPD directly by phone for an update. Due to the urgency, your delayed delivery was then upgraded to the pre-10:30am service for delivery the next day. With DPD delivery, delivery tracking details are made available in the order despatch email. This allows customers to receive updates and track progress at the click of a button. DPD should also send text notifications to report of any delays. We are sorry if they failed to do so on this occasion. We are glad you are pleased with the quality. Best wishes, Doxzoo Team

Posted 8 years ago

“My order was placed to be delivered on Thursday 28th of September as part of a leaving present for a colleague and still hasn't arrived and it is now Monday 2nd of October.”

Helpful Report

Posted 8 years ago

Hi Ben, Thanks for your recent order. We are sorry to hear that Royal Mail have not delivered your package yet. It despatched on Wed 27th Sept as advised on your despatch email. However please note that Royal Mail 1st Class delivery dates are estimated, not trackable and may be subject to local postal delays. The nature of this service is stated on our website prior to ordering, as well as on the order confirmation and despatch confirmation emails. For urgent orders, we recommend courier delivery. If the package does not arrive soon, we recommend checking with your neighbours and local delivery office. If they are unable to locate it, please let us know via email at sales@doxzoo.com. Best wishes, Doxzoo Team

Posted 8 years ago

“You got my order wrong, and then when I asked for the corrected order to be sent to a different address, requested both by email and by phone you got the delivery address wrong which meant I missed my deadline. NOT impressed!”

Helpful Report

Posted 8 years ago

Hi Pru, Thank you for your review and recent order. We are very sorry for the initial missing copies and subsequent incorrect delivery address. Apologies also for any inconvenience caused by this. Your amended delivery address was passed to our despatch department however unfortunately the update was not made in time. Your complaint will be shared with our Production Manager for investigation. As per our 100% quality guarantee, we will refund your order in full. We hope to print for you again in future. Best wishes, Doxzoo Team

Posted 8 years ago

“I chose DoxZoo as the printing was cheaper than other suppliers. However, postage costs were more than the actual costs of the prints. Not only that but my prints were damaged on arrival as the parcel was left outside on wet ground and this had soaked into the cardboard packaging and through to the prints. The prints had no waterproof or protective covering. There was also a dent in the prints.”

Helpful Report

Posted 8 years ago

Hi Joanna, Thank you for your review and recent order. We are very disappointed to hear that your prints were damaged in transit with Royal Mail. Like most companies, we use cardboard packaging which is not designed for outside use. Royal Mail should not have left your package outside subject to the elements. We are sorry that your documents were damaged as a result of this action. Please send photos of the damage to sales@doxzoo.com and we will arrange a free reprint in line with our 100% quality guarantee. Best wishes, Doxzoo Team

Posted 8 years ago

“The printing itself was fine, but it took too long to arrive. I ordered the job on Thursday, selected Royal Mail First Class delivery and it arrived the following Wednesday. I got the job done for the same price at a local printers on the Monday as I needed it, rendering the Doxzoo job a pointless waste of £16. When it arrived it went straight in the recycling bin.”

Helpful Report

Posted 8 years ago

Hi Simeon, Thank you for your recent order. We are sorry that Royal Mail did not deliver your package on the estimated delivery date. However all Royal Mail delivery dates are estimated only and may take a few days to arrive depending on local postal delays etc. The estimated nature of the Royal Mail service is mentioned throughout the order process - on the delivery page, order summary page prior to payment and the post-payment order confirmation email and despatch email. It is also mentioned in our FAQs. For urgent orders, we recommend courier delivery. Courier delivery provides a guaranteed delivery date (usually the next working day) and is trackable throughout the delivery process. Best wishes, Doxzoo Team

Posted 8 years ago

“The colours got very washed out and dulled down. And the high resolution photos I used got a bit blurry. My laser printer seemed to do a better job.”

Helpful Report

Posted 8 years ago

Hi Christopher, Thank you for sharing your feedback. We are sorry to hear that the prints did not meet your expectations. Please email photos of the issue to sales@doxzoo.com and we'll investigate this for you. Best wishes, Doxzoo Team

Posted 8 years ago

“I asked for folded A4 sheets and they did not come folded...”

Helpful Report

Posted 8 years ago

Hi Sally, Thanks for your order and feedback. We are very sorry that the sheets were not folded as requested. We will reprint part 1 of the order in line with your original specification. Please confirm your acceptance by emailing sales@doxzoo.com and stating your order ID. In future we recommend contacting us directly as soon as the order is received. This will allow us put things right immediately and ensure a reprint is despatched asap. You can reach us on sales@doxzoo.com or 0330 400 4480. Best wishes, Doxzoo Team

Posted 8 years ago

“I decided to try out Doxzoo for the first time, and ordered 7 prints of custom illustrations I had done for my customers. The shipping for these 7 sheets (a light A4 envelope) was £5.81 and the envelope arrived battered and the prints were loose inside. Usually printing companies put your documents in a cellophane sleeve or something similar in case the it rains and the envelope gets wet. 3 of the prints I ordered have bent corners. For the price of shipping, I expected at least some effort would go into the packaging. As I frequently ship prints out myself to customers, I know it doesn't cost much to package them properly.”

Helpful Report

Posted 8 years ago

Hi Ellen, Thank you for your recent order and Doxzoo review. We are sorry to hear that some of the prints were damaged in transit. It’d be helpful if you could send us a photo of the damage to help our investigation. As per our quality guarantee, we will happily reprint the order for you. Your concerns regarding the packaging will also be passed on to our Despatch Manager. We apologise for any inconvenience caused on this occasion. Best wishes, The Doxzoo Team

Posted 8 years ago

“Offered A3 binding down long edge but sent documents bound at top edge...........completely unsuitable for the type of document.”

Helpful Report

Posted 8 years ago

Hi Freddy, Thanks for your feedback. As advised via email on Thursday 1st June, we are unable to bind A3 portrait documents on the left long edge so we therefore bound it along the top short edge. Our dev team have been notified and this option will be removed from the website. As confirmed on Friday 2nd June, the order has been refunded. Once again, apologies for any inconvenience caused on this occasion. Best wishes, The Doxzoo Team

Posted 8 years ago

“A3 prints not sent in a tube - therefore were creased, dirty and bent in transit. Even after emailing to ask for a tube as this happened the previous time it still didn't happen. I think you should change the way you deliver items as this clearly is happening every time?”

Helpful Report

Posted 8 years ago

Hi Rebecca, Thanks for your feedback. As advised via email this morning, we are processing a reprint today in line with our quality guarantee. Your original request for tube packaging was passed to our despatch team by our customer service team, however it was unfortunately missed prior to despatch. We are sorry for the miscommunication and subsequent print damage on this occasion. This has been flagged up with our Production Manager for investigation. Best wishes, The Doxzoo Team

Posted 8 years ago

“The printing quality was fine however your delivery and customer service was appalling. Despite having paid extra for delivery on Friday, the package did not arrive until after 5pm on Monday. We had to have everything reprinted onsite.”

Helpful Report

Posted 8 years ago

Hi Sam, Thank you for your recent order and feedback. We’re glad to hear you were pleased with the print quality. As advised on Friday, due to your location (Aberdeen), UPS are unable to provide a 1 working day delivery service. This is why a 1 working day delivery delay was incurred. Our FAQ page does state that delivery to the Highlands and remote locations can take additional transit time. On reflection, this could be made clearer during the order process, so we will soon be updating the delivery page to state this. Given the urgency, our Customer Service Team called UPS on your behalf last week to see what could be done. However UPS did not allow us to upgrade the delivery as the items were already in transit. As advised last week, we have refunded your delivery fee and production time costs. We apologise for the inconvenience caused by this delivery delay. Best wishes, The Doxzoo Team

Posted 8 years ago

“I placed crop marks on my work so my desired size of image would be cut out so I could place each page together to create a book. But the work was trimmed down beyond the crop marks so I lost part of each image which meant my work didn't line up properly. I ordered four copies to make four books, but as each page throughout the four copies are all cut differently I am only able to create one book. I went back to the document I sent over to check to see if this was a fault by me, but each crop mark lined up perfectly, so the work would have been trimmed to my desired measurements of 16x18cm. Not 15.7x17.7 as they came back to me. Also there were marks and printing lines throughout the images, which makes it look like the printer as started to run out of ink. I wish to use your services again before May 4th as the first booklet I ordered from you at the start of the year came out perfect and I hope this one time was just a one off. Just a bit disappointed that I spent over 30 pound to make four books, and I'm only able to make one. Photos of pages can be available if requested.”

Helpful Report

Posted 8 years ago

Hi Sam, Thank you for your feedback and recent order. We are sorry to hear that the books were not as expected. Your feedback will be shared with our Production Manager directly. With custom dimensions, we recommend contacting us directly with the Order ID stating the required finish size. Bleed should also be included in the file along with the crop marks, as this simplifies the finishing process. In line with our quality guarantee, we are happy to arrange a free reprint. Please email sales@doxzoo.com with photos and a new version of the file with bleed and crop marks. We will then process the reprint. Best wishes, The Doxzoo Team

Posted 8 years ago

“The book is already falling apart with pages falling out. Very disappointing.”

Helpful Report

Posted 8 years ago

Hi Chisomo, Thanks for sharing feedback. We're sorry to hear that the pages of your book are falling out. Please email photos to sales@doxzoo.com and we'll arrange a reprint or refund as required. Best wishes, The Doxzoo Team

Posted 8 years ago

“My order was messed up. Half the docs should have been in colour but all came in black and white. Phoned and was assured the colour docs would be sent that day. Confirmation dispatch email sent but still no sign of the docs two weeks later! Phoned up again and given the run around.”

Helpful Report

Posted 8 years ago

Hi Graham, Thanks for your review. As advised via email this afternoon, the reprint despatched on 8th March. As it was sent via Royal Mail 1st Class we can only presume that it has been lost in transit. Apologies for any inconvenience caused by this. Unfortunately they do not offer a guaranteed or trackable service. We recommend checking with neighbours and your local Royal Mail delivery office in case they have it. If there is no sign of it, please let us know and we'll provide a further reprint or a full refund. Best wishes, The Doxzoo Team

Posted 8 years ago

“I ordered 2 coloured dissertation books and they arrived a day late as the address was incorrect- my mistake I admit, the street name was not on however the postcode and everything else was. So had to contact ups as they did not inform me. When they did arrive they were printed in black and white not colour!! Got in touch and they did say they will resend and re print it in colour free, however still waiting. Will think twice using them again .”

Helpful Report

Posted 8 years ago

Hi Charlotte, Thanks for your feedback and once again, apologies for the incorrect ink colour. Regarding delivery, the UPS tracking details are shown in the original despatch email. This provides our customers with the ability to track their package and check for status updates directly on the UPS website. Your delivery address was stated on the delivery page, order summary page, order confirmation email and despatch confirmation email. If we had been informed that the originally provided address was incorrect, we would have happily updated it for you before despatch. Regarding the reprint, books take 2 days to produce (to allow for the spine drying time) which is why we could not despatch the books on Thursday afternoon following your reprint request. You were advised on Thursday that the books would be despatching "tomorrow'" (Friday 17th). Following your call on Friday, we again advised that the new copies were despatching that day ahead of delivery on Monday (20th). They are currently in transit with UPS ahead of delivery today (Monday 20th). Hope they arrive with you shortly. Best wishes, The Doxzoo Team

Posted 8 years ago

“The packaging meant several pages were damaged and I had to reprint them here to get the job delivered on time”

Helpful Report

Posted 8 years ago

Hi Jerry, Thanks for your feedback. We are sorry to hear that the order was damaged in transit with UPS. Please email us some photos (sales@doxzoo.com) so we can log a complaint with UPS and arrange a free reprint. Best wishes, The Doxzoo Team

Posted 8 years ago

“Pages were poorly printed and not as expected”

Helpful Report

Posted 8 years ago

Hi Nick, Thanks for your feedback and apologies for the issue with your order. As discussed via email, a full refund has been provided. Best wishes, The Doxzoo Team

Posted 8 years ago

“Incorrect or damaged orders but resolved and good customer service.”

Helpful Report

Posted 8 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews