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Doxzoo Online Printing Reviews

4.7 Rating 6,450 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

4.7

Based on 6,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 23rd February 2023

Doxzoo Online Printing 5 star review on 31st January 2023

Doxzoo Online Printing 5 star review on 21st January 2023

Doxzoo Online Printing 5 star review on 16th January 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order did not print on the 140 gsm paper I asked for when I placed the order and it is a smooth survace paper - not the "matt" feel I was expecting.”

Posted 7 years ago

Hi Linda, Thanks for sharing your feedback and we are sorry to hear that the printing did not match your expectations. As advised via email, the order received was for 90gsm stock and this is stated on your Order Confirmation email. 140gsm is not an option for any of our paper stocks. We also received no call or email requesting a change of gsm. For future orders, we recommend contacting us to double check your specifications. We can then ensure they match your requirements before sending the document to print. Best wishes, The Doxzoo Team

Posted 7 years ago

“Well, I have ordered a booklet and poster on friday with the same day production with the expectation to have it for collection the same day. What it turned out, it was Sent to Wimpole Street with pick up after 4PM on monday. I was very dissapointed, as I knew that usually items produced on the same day of production were ale ti be picked up the same day. It was needed for my uni submission for 9:30 monday, so At 4 it's no longer needed so the money were wasted.”

Posted 7 years ago

Hi Kora, Thanks for sharing feedback. The order was for same day production on Friday and it was available for collection from 4pm that same day. However due to a technical error a Despatch Confirmation email was sent to you instead of the usual Collection Notification email. Unfortunately this meant that an incorrect collection date was given (Monday instead of Friday). Apologies for the miscommunication. We will refund your order in full. Best wishes, The Doxzoo Team

Posted 7 years ago

“Black & grey printing was speckled with white in places. Mostly on the grey areas. There were some smudges on a few pages as though the printer was dirty. The gloss laminate on one of the notebooks was wrinkled. The middle of 3 tabs on both notebooks were cut off centre, so the tabs were not evenly spread and the label was therefore not centred.”

Posted 7 years ago

Hi Tanya, Thanks for your feedback and sorry to hear of the issues with your order. Please contact us directly to arrange a free reprint (sales@doxzoo.com). Best wishes, The Doxzoo Team

Posted 7 years ago

“Files were printed out of order and production instruction to start each file on a right had page not followed, I've had to throw the lot away and do it myself,”

Posted 7 years ago

Hi Liz, Thanks for sharing feedback and apologies for the wrongly ordered pages and non-right hand facing pages. Please email us to arrange a free reprint: sales@doxzoo.com. Best wishes, The Doxzoo Team

Posted 7 years ago

“I had 2 errors in one week. 1) Order # DZ008345: package got delivered to the wrong address. I received package the following day. 2) Order # DZ008498: package arrived on time, but not the requested quantity. I asked for 3 sets, I received only one. Itoro Udofia”

Posted 7 years ago

Hi Itoro, Thank you for sharing feedback. We are sorry to hear that UPS wrongly delivered your first package. Apologies for the missing sets in the second order. We have replied to your email and will print and despatch the affected items for you today. Best wishes, The Doxzoo Team

Posted 7 years ago

“The page number had been missed off all pages except page 2.”

Posted 7 years ago

Hi Andrew, Thank you for sharing feedback. This may be due to the dimensions of the file. Your file is 135mm x 240mm however your requested print size (A5) is 148mm x 210mm. This meant the document had to be resized prior to printing. Please email us at sales@doxzoo.com to arrange a reprint. Best wishes, The Doxzoo Team

Posted 7 years ago

“I have not received correct documents printed:(( some of them are missing:(( quality of printing is amazing though.”

Posted 7 years ago

Hi Sveta, Thanks for sharing feedback and great to hear the print quality is amazing. Apologies for the missing documents - please email us at sales@doxzoo.com with details and we will send out replacements for you right way. Best wishes, The Doxzoo Team

Posted 7 years ago

“When the printed documents arrived the cardboard envelope was already bent in spite of the notice on the front of it. Since it contained CV's I didn't find this at an acceptable standard.”

Posted 7 years ago

Hi James, Thank you for sharing feedback on your recent order We are disappointed to hear that your document was damaged during transit with Royal Mail. Apologies for any inconvenience caused by this. Please contact us (sales@doxzoo.com) to arrange a free reprint. Best wishes, The Doxzoo Team

Posted 7 years ago

“- Forced to select first class delivery, which generates further costs - Was given a delivery date which was incorrect. - Attached different PDF files so that each new document starts on a new page. But received all the documents printed out recto verso. So first page of new document is at the back of another document (which as nothing to do with it). Had to make a photocopy so that the right documents could finally be grouped together in different files.”

Posted 7 years ago

Hi Jack, Thank you for sharing feedback. We are sorry to hear that you are unhappy with the delivery costs and double sided printing of your documents. Royal Mail 1st Class is our cheapest delivery option and delivery dates are not guaranteed as local postal delays etc. do occur. This is communicated on the delivery page, order summary page and on your Order Confirmation and Despatch Confirmation emails. For guaranteed delivery, we recommend our courier option. When multiple files are merged together into a combined document, the double sided selection applies to the entire document. This is stated at the point of merging the files. On the same page, we also state "If printing double sided and you want each file to start on a right hand facing page, please specify this in 'Production Instructions' on the Basket page." We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 7 years ago

“The Flash based web interface is very slow. It froze completely on my own computer (Windows 8, dual core CPU, 2GB RAM) so I had to borrow a much faster computer from a friend to complete the order.”

Posted 7 years ago

Hi James, Thank you for sharing feedback. Sorry to hear that our Document Previewer was slow for you. If you experience any further website issues, please get in touch with us at sales@doxzoo.com and we'll be happy to assist with your order. Best wishes, The Doxzoo Team

Posted 7 years ago

“2 days later than expected. A problem with the courier. And the quality on the edges is not good. Creased and worn - not a pristine finish. Too late as I need for an event on Monday so I will have to use it - but if I us more time I'd probably send it back.”

Posted 7 years ago

Hi Clive, Thanks for sharing feedback. We are sorry to hear the posters were delivered 2 days later than expected. It appears that the courier had an issue with your delivery address, which caused the delay. Please send us some photos of your posters so we can investigate the quality issues you have mentioned. We can then take steps towards resolving this. Please email us at sales@doxzoo.com. Best wishes, The Doxzoo Team

Posted 7 years ago

“It started of great, it was delivered on time and as i opened it it felt nice and the images of the first few pages were not pixelated (although some text did not come out clear) but then almost halfway through the pages started getting off centre. The images and text were all lower down the page with a massive margin up top. I took photos of this because I had to send the portfolio off regardless. the product was good but that really ruined it for me. I will send the photos of some of the bad pages over.”

Posted 7 years ago

Hi Temitope, Thank you for your feedback. Sorry to hear that the layout was not as expected. It's a shame you did not contact us sooner, as we could have issued an immediate replacement. Please email your photos over to sales@doxzoo.com as soon as possible and we'll investigate the issue. Best wishes, The Doxzoo Team

Posted 7 years ago

“1st print had some pages incorrectly printed twice and was unhappy with the fact I could only choose 100gsm in the order process so quality was low. Was kindly reprinted and quality was better, however, after handing in final major project at uni to be shown in degree show, many pages began falling out. Very disappointing. However, customer service from Hannah was prompt and helpful.”

Posted 7 years ago

Hi Lauren, Thanks for your feedback. As advised via email this morning, we are very sorry for the quality issues you have experienced. Your emails have been shared with the Production Manager for investigation. We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 7 years ago

“Some pages had Printing errors that affected writings inside this destroyed my fina piece.”

Posted 7 years ago

Hi Elisa, Thank you for your review. Sorry to hear that there were printing errors. We haven't heard from you regarding this issue. Please email us at sales@doxzoo.com with further details so we can investigate and arrange a reprint. Best wishes, The Doxzoo Team

Posted 7 years ago

“Havent yet received my print. Ordered it Thursday with 1st class postage”

Posted 7 years ago

Hi Vincent, Thanks for your feedback. Your order was despatched on Thursday 26th May, estimated for delivery on Friday. Unfortunately Royal Mail 1st Class delivery is not trackable and occasional local postal delays do occur. Due to the bank holiday, it may have been delayed by 1 additional day. If there is no sign of your order today, please let us know and we can reprint it for you - email us at sales@doxzoo.com. Best wishes, The Doxzoo Team

Posted 7 years ago

“We I got it the words was really small and wasn't the same as the document from my end not sure who's mistake it was but didn't turn out how I planned”

Posted 7 years ago

Hi Billy, Thank you for sharing feedback. We have checked your original file and the font size is very small on some pages. Please email us if you wish to discuss further - sales@doxzoo.com. Best wishes, The Doxzoo Team

Posted 7 years ago

“Had to request a document to be re done twice as the printing was incomplete. Despite confirming that the pdf file I had sent was not corrupt, the second time it was printed the same problem had occured. The second attempt had clearly not been checked before sending. Not immpressed.”

Posted 7 years ago

Hi Scott, Thank you for the review. As we said via email this morning, we are very sorry that the PDF was missing a few elements once again. Your concerns have been passed to management. Your order is being reprinted and despatched today as advised earlier. Best wishes, The Doxzoo Team

Posted 7 years ago

“Im sure service is great for larger businesses - not so good for personal use when 1 x 7p document takes over a week to arrive and costs over £2 to ship.”

Posted 7 years ago

Hi Vicky, Thank you for your feedback. I'm sorry to hear that your order took a week to arrive. The majority of Royal Mail deliveries arrive only 1 or 2 days after despatch. Best wishes, The Doxzoo Team

Posted 7 years ago

“Though the service was quick and the staff very helpful the quality of the printing wasn't great, and as that was the main thing here I've had to mark accordingly. I had a prototype of my newest card game printed up and the quality of the pictures upon the cards were no better than I could have achieved on my home printer, they were not as sharp and clear as I had hoped. But worst of all the writing on a lot of cards had pixelated quite badly, even though the font was the same throughout the cards upon the right hand side of the page had suffered. Sorry Doxzoo.”

Posted 7 years ago

Hi Chris, Thank you for your feedback. As per our quality guarantee, we are happy to reprint your order. Please email us at sales@doxzoo.com to arrange. We will investigate the artwork. Please share a hi-res version if you have it, as it will improve the print quality and hopefully overcome any pixelation issues. Best wishes, The Doxzoo Team

Posted 7 years ago

“My order was printed wrong it was assumed that a landscape document a4 would be bound on the short edge however most a4 folders would require it bound at the top on the long edge or it would be printed this way so you could put it in a clear wallet. They said they would reprint my order for delivery Saturday. I wasn't called until 4pm Fri (querying the order) despite a conversation on Thursday with someone who said they knew what I wanted and they would sort it out. Consequently I still don't have my order and a document that doesn't read well.”

Posted 7 years ago

Hi Helen, Thank you for your feedback. Sorry for the initial mix-up with the direction of your loose sheet printing. Following the phone call on Friday afternoon, your free reprint was despatched via Royal Mail 1st Class delivery. Unfortunately no tracking is available for this - it was estimated to arrive on Saturday, so we hope it arrives with you today instead. If not, please let us know asap. Best wishes, The Doxzoo Team

Posted 7 years ago

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Doxzoo Online Printing is rated 4.7 based on 6,450 reviews