Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still don't have my order !! Paid for next day tone delivered by Friday at 5.30 and it is not going to arrive before Tuesday lunchtime! Hours on the phone to UPS to no avail. Left in the lurch scrabbling around for a weekend printer. Nightmare.”

Helpful Report

Posted 8 years ago

Hi Victoria, We are sorry to hear that UPS have failed to deliver your item as specified on your despatch email. I have managed to track your order via the UPS tracker and note that there was an issue with the delivery address and this is why there is a delay in delivery. We suggest tracking your order with the tracking number provided on your despatch email for further information. Once on the UPS tracking page you can click “notify me with updates”. Should you have any further enquires please do not hesitate to contact us at sales@doxzoo.com. Best wishes, Doxzoo Team.

Posted 8 years ago

“Delivery havent arrived yet. It has already three days later than expected, and I tried to contact but no response is given.”

Helpful Report

Posted 8 years ago

Hi Danyi, Thanks for your recent Doxzoo order. Apologies for the delayed response, we were closed over the Easter Weekend. We are sorry to hear that Royal Mail have not delivered your package yet. It despatched on Tuesday 11th April as advised on your despatch email. However please note that Royal Mail 1st Class delivery dates are estimated, not trackable and may be subject to local postal delays. This is stated on the delivery page, order confirmation and despatch confirmation emails. For an urgent order, we recommend courier delivery. It's also worth noting that Royal Mail do not deliver on public holidays (Good Friday and Easter Monday), which may have further delayed their service. If it does not arrive in the next day or so, please check with your neighbours and your local Royal Mail delivery office. If they are unable to locate it, let us know at sales@doxzoo.com. Best wishes, The Doxzoo Team

Posted 8 years ago

“I wasn't informed that, due to a problem with printing, my order would be delivered a day late. I wasn't told the situation and had an incredibly stressful time rushing to get the order from the delivery depot so I had it on time. A lack of communication and my complaints seemed swept under the carpet. Would not use again.”

Helpful Report

Posted 8 years ago

Hi Elly, Thanks for your feedback. After contacting you to advise that the yellow text was not visible on red card, we produced several new test versions at your request. Ensuring that the text was visible on the final copy. Due to these test prints, the delivery missed the courier collection time and was delivered 1 working day later than originally advised. It's unfortunate to read your complaint given our efforts to accommodate your request. However we appreciate that we could have managed your expectations better by letting you know about the 1 day delivery day. Apologies for any inconvenience caused by this. Best wishes, The Doxzoo Team

Posted 8 years ago

“I needed tickets printing off for a few events I was going to while on holiday. Using doxzoo was my last resort as I had exhausted all other options. I placed my order on the Thursday & paid extra to have my papers printed & sent next day. My order was marked as sent on the Friday but didn't arrive until at least 5 days later, after I'd already departed. On my return I was greeted by a letter of doxzoo. Great, just too damn late. I thought that would be it & maybe that I should just blame the postal service but no. The next day I received another letter off of doxzoo with a label on the front that stated the wrong postage had been paid so the letter would be treated as 2nd class. What a disgrace! Not only did they not correctly post my letter but when they found out about it they still did not inform me, they just sent a replacement which is less than useless. If you need to receive some documents on a time sensitive basis NEVER EVER use doxzoo. You've been warned.”

Helpful Report

Posted 8 years ago

Hi Robert, Thanks for your feedback. We are sorry to hear that your order did not arrive on the estimated delivery date. Unfortunately with Royal Mail 1st Class, the delivery date is not guaranteed and packages are not trackable. This is stated on the delivery page, order confirmation email and despatch email. On the site we also recommend that courier delivery is chosen for urgent orders. Regarding the postage paid, please email us a photo of the package and letter to sales@doxzoo.com. We will then investigate the matter further with our despatch team and Royal Mail. Best wishes, The Doxzoo Team

Posted 8 years ago

“I did not get my 20% new account opening discount as promised and no one has returned my email”

Helpful Report

Posted 8 years ago

Hi Zoe, The 20% registration discount code is emailed to your directly after registering. It is an automated process. We recommend checking in your spam, junk or promotions folder. Unfortunately we have not received an email in your name or from your email address. Please forward the original email to sales@doxzoo.com so we can investigate. Our usual email response time is within 30 minutes during business hours. Best wishes, The Doxzoo Team

Posted 8 years ago

“awful- was late, and some of the sheets were the wrong way round- would like another one sent”

Helpful Report

Posted 8 years ago

Hi Jasmin, Thanks for your feedback. Following your email yesterday (30th Jan), we are awaiting a response from you. Please get back to us with photos so we can provide a reprint. Regarding delivery, Royal Mail delivery dates are estimated and unfortunately can be subject to local postal delays. For urgent orders, we recommend courier delivery. Best wishes, The Doxzoo Team

Posted 8 years ago

“Incorrect paper size used. Asked for US Letter size but received A4. Documents went straight into the shredder.”

Helpful Report

Posted 8 years ago

Hi Martin, Thanks for your feedback. We are sorry to hear that the documents did not match your expectations. The chosen paper size is stated on the order summary page prior to payment as well as on the order confirmation email. On this occasion, it states 'Paper Size: A4'. Best wishes, The Doxzoo Team

Posted 8 years ago

“my order isn't here still I was spoken down to on the phone by a lady she was very very rude when I asked about it”

Helpful Report

Posted 8 years ago

Hi Lucy, Thank you for sharing feedback. Royal Mail 1st Class delivery dates are estimated and subject to local postal delays. They are also non-trackable. This information is stated on the website prior to ordering, as well as on the despatch confirmation email. We also advised you of this on the phone earlier today. Whilst Royal Mail state that 93% of items arrive the next working day, there is no guaranteed delivery date. This is why we recommend our guaranteed courier delivery service for urgent orders. If there is no sign of your package in a few days, we recommend checking with the local Royal Mail delivery office. We hope it arrives soon. Best wishes, The Doxzoo Team

Posted 8 years ago

“Hi, if i'm perfectly honest, awful. The photocopying came out upside down, all the songs on the wrong sheets and I had to re-do it. Sorry Doxzoo, i won't be using your services again....as i was relying on you for a work project!”

Helpful Report

Posted 8 years ago

Hi Lisa, Thank you for your feedback. We are sorry to hear that you are unhappy with the service received. Please email us at sales@doxzoo.com so we can investigate and arrange a free reprint. Best wishes, The Doxzoo Team

Posted 8 years ago

“Despite the rigid packaging, the paper was still damaged and creased.”

Helpful Report

Posted 8 years ago

Hi Spencer, Thank you for the feedback and sorry to hear the paper was damaged during transit with Royal Mail. Please get in touch with us for a free reprint: sales@doxzoo.com. Best wishes, The Doxzoo Team

Posted 8 years ago

“Very disappointed. Print quality was terrible with pictures very pixelated. Supposed to be print to edge but pages had gap at top and bottom. Formatted pages to have margin for binding but this didn't happen. Made for a present and spent lots of time editing collages so really unhappy at how they arrived.”

Helpful Report

Posted 8 years ago

Hi Jess, Thanks for your feedback. We are sorry to hear that you're unhappy with the printed items. We have not heard from you via phone or email regarding this matter, however if you'd like a free reprint, please email sales@doxzoo.com to arrange. Best wishes, The Doxzoo Team

Posted 8 years ago

“I phoned the company twice to enquire about their Saturday delivery service and was told that this would be a better option than ordering to collect at the London collection point. So i placed the order on Thursday evening. i phoned on Friday morning to check the progress of the order and they said they were already printed which was good news so i enquired about getting them sent a day earlier but was told this would cost £70 and no refund on the Saturday delivery option, So i kept the Saturday delivery which was guaranteed by 12pm, It got to 11:30am and still no sign of the package! So i phoned the company but they are closed on a Saturday so there is no one you can speak to, to help with Saturday deliveries. I was also not sent a tracking number which surely you would think would be something you would send out if you are closed on a Saturday but offer a Saturday delivery option. so i phoned UPS who couldn't locate the parcel. Disaster as i need the documents printed for Sunday. Luckily i found a place in Soho that could do the printing for me. Doxzoo can't be beaten on price from looking around but if you urgently need important documents delivered for a quick turn around i would avoid using as it caused a lot of unnecessary stress and they don't use their own delivery service. Even more annoying is that UPs delivered on Monday whilst i was out so i now have six boxes of paper i don't need sitting in my flat. i will add that i did receive a full refund but still does;t really make up for having to sit in my office all weekend trying to rectify their mistakes! Will not be using again!!”

Helpful Report

Posted 9 years ago

Hi Freddie, Thank you for your feedback. We are very sorry that UPS did not deliver to you on Saturday as they should have. As explained previously via email, your order was despatched on time and all set for Saturday delivery. Unfortunately the boxes were wrongly sorted by the courier and the delivery delay occurred. Despite being closed at weekends, sensing the urgency, we did respond to you as soon as possible on Saturday and offered some alternatives. Regarding tracking - UPS tracking IDs are available on request, however we understand that this is important to customers and we are working on a way to share this information automatically in the near future. As per our satisfaction guarantee we have provided a full refund. Best wishes, The Doxzoo Team

Posted 9 years ago

“The pages were in the wrong order”

Helpful Report

Posted 9 years ago

Hi Lysanne, Thank you for sharing feedback. Again, please accept our apologies for the wrongly ordered pages. As advised via email last week, a full refund has been issued and the error has been investigated by our Production Manager. We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 9 years ago

“The software was a nightmare to use. No document management features and no way to delete files that had been uploaded so I ended up with duplicates and couldn't work out what was what. It messed up the formatting of loads of my files causing them to spill over multiple pages. When I actually got the delivery, loads of the document quantities were wrong. Total waste of time and money.”

Helpful Report

Posted 9 years ago

Hi Rich, Thank you for sharing feedback. We're sorry to hear about the issues you've reported. It's a shame you did not contact us earlier as we would have resolved this for you immediately. Please email us at sales@doxzoo.com with details so we can investigate, provide additional copies and make things right. With regards to document management, registered Doxzoo users have the ability to add and delete files as required within their file library. Best wishes, The Doxzoo Team

Posted 9 years ago

“The product was very good, however we paid more to ensure the product would be with us by 12:00 the day before we required it, and yet a delay occurred. The item was then re-printed and sent out for a 9AM delivery, whereby we had to chase the parcel again and the courier had signed for the parcel at 8:58 before arrival. The parcel eventually arrived at 09:10.”

Helpful Report

Posted 9 years ago

Hello, Thank you for your review. Great to hear you're pleased with our product. We're sorry that UPS were unable to deliver on time on this occasion. We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 9 years ago

“Still have not recieved my order when ordered over a week ago. Especially for an event and not going to have my prints now so very disappointed”

Helpful Report

Posted 9 years ago

Hi Tamzin, Thanks for your feedback. We're sorry to hear that your items have not arrived. They were despatched on time however Royal Mail delivery dates are estimated and occasionally subject to local postal delays. For important deadlines we recommend our guaranteed courier delivery options. As advised already, we will refund your order in full. Best wishes, The Doxzoo Team

Posted 9 years ago

“The goods have not yet been delivered. I missed the deadline for what they were going to be used for. Please contact me Asap to either arrange a refund or alternative.”

Helpful Report

Posted 9 years ago

Hello Kim Thank you for your order and sorry it hasn't arrived yet. I am afraid Royal Mail do not guarantee a delivery time and we have no way of tracking it. If an order is urgent we suggest customers use either our optional courier service or signed delivery. If your order does not arrive in the next 2-3 days we would of course be happy to reprint for you.

Posted 9 years ago

“Package never arrived!? Hence the rating.”

Helpful Report

Posted 9 years ago

Hi Julian, Sorry to hear that Royal Mail haven't delivered your package yet. It was sent out on Friday 3rd June and estimated for delivery on Saturday 4th June. Unfortunately Royal Mail 1st Class items are not trackable so we cannot locate it. We will reprint and despatch your order today. Your replacement is estimated to arrive tomorrow. Best wishes, The Doxzoo Team

Posted 9 years ago

“Very poor service. I did not receive my documents within the advised time period and I was told to wait longer and then ring back if they still hadn't arrived. For a company who deals with business documents I would expect the timescales to be correct so the most suitable delivery method can be selected. I was advised 1-2 working days for delivery and I still haven't received them 5 working days later. Would NOT recommend this service.”

Helpful Report

Posted 9 years ago

Hi Kate, Thank you for your review. I'm sorry that Royal Mail did not deliver your order in a timely fashion. When you contacted us last thing on Friday we confirmed that we will reprint your order first thing for you today (Monday), so the reprint is estimated to arrive tomorrow. Whilst the majority of Royal Mail deliveries arrive within a day or 2, unfortunately sometimes delays do happen. In future we recommend our courier delivery option, which is guaranteed and trackable. Best wishes, The Doxzoo Team

Posted 9 years ago

“Still haven't received my order.”

Helpful Report

Posted 9 years ago

Hi Rob, Sorry for the delay with your Royal Mail 1st Class delivery. As advised on Friday, we despatched a second copy to you then. Please get in touch if it doesn't arrive in the post today and we can send another one out to you. Best wishes, The Doxzoo Team

Posted 9 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews