Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some prints to be printed on 280gsm card however it definitely isn't 280gsm card... it's a lot thinner. My best friend ordered from here and on exactly the same type of card and hers were noticeable thicker, not impressed at all.”

Helpful Report

Posted 9 years ago

Hi Joanna, Thank you for your feedback. Please drop us a line if you'd like to arrange a free reprint. You can reach us at sales@doxzoo.com. Best wishes, The Doxzoo Team

Posted 9 years ago

“My order hasnt arrived and i was told "its probably lost in the post" not great service! Cant even track your order.”

Helpful Report

Posted 9 years ago

Hi Elizabeth, Thank you for your review. As we stated via email to you last week, unfortunately Royal Mail does not offer any tracking facility for their 1st Class post, so we are unable to locate your package. Typically, if a Royal Mail order is not delivered within 2 to 3 days we presume it is lost and are happy to reprint it for free. If you require additional tracking, we recommend our courier delivery option for added peace of mind. As confirmed on Friday, we have reprinted and despatched your order. Best wishes, The Doxzoo Team

Posted 9 years ago

“The online ordering process was good. BUT when I received my printed dissertation which I have spent many months and spent countless hours working on, I wasn't impressed with the printing standards. The front cover outside and inside had a fairly thick faded but visible black line going halfway across the cover page towards the bottom. It may have been an error with the printer but should have been picked up on visually as these are not the standards I paid for.”

Helpful Report

Posted 9 years ago

Hi Nasar, Thank you for your feedback. We are sorry to hear that the quality wasn't up to our usual standard. As per our quality guarantee, we are always happy to provide a free reprint. Please contact us at sales@doxzoo.com to arrange. Best wishes, The Doxzoo Team

Posted 9 years ago

“Half the pages were inserted the wrong way round. Page sequence went from 1 to 26 then 75 to 27 then 76 to the end of the doc. Had to remove all the pages from the binding and find a folder to store them. Absolute rubbish service. I would have done better printing the pages myself but I did not want to use a lot of ink in my printer.”

Helpful Report

Posted 9 years ago

Hi Michael, Thank you for your feedback. I'm sorry that your pages were in the wrong order. As per our quality guarantee, we are of course happy to provide a free reprint. It's a shame you didn't contact us last week, as we could have resolved this for you sooner. We'll reprint it today, so the replacement should arrive tomorrow. Best wishes, The Doxzoo Team

Posted 9 years ago

“Tried to order some products. Double checked all the order criteria to try and get it next day. Confirmation came back with different dates to what I wanted. Ordered from this lot a few times now and over 2/3 of the orders have had some problem or other that required a phone call or a email. Product quality is to spec but there is always an obstacle when you want to get it next day. Worst part of it is customer service won't do anything... other than use "web logs" to try and blame the customer who is trying desperately to navigate menus where you have to select the same thing on multiple pages to try and get what you want. Good product, bad reliability and militant customer service.”

Helpful Report

Posted 9 years ago

Hi Mark, Thank you for your review. As mentioned via email this morning, we have looked into your order and can see that it was placed for next day production. We are sorry if this option was mistakenly selected on our site, or if a technical issue occurred. Our development team will look into it. If 'same day production' is selected and the order is placed before 12 noon, we can despatch it the same day. The only exceptions to this rule are hardback/paperback books (which take an additional day) and large orders. We pride ourselves on fast, efficient and helpful customer service and we are proud of our many 5 star reviews. We are sorry that you do not feel satisfied on this occasion. Best wishes, The Doxzoo Team

Posted 9 years ago

“I have been waiting over a week for my delivery, and still it is not here!”

Helpful Report

Posted 10 years ago

Hi Catherine, We are sorry that your item is yet to arrive. It was despatched on 20th August (via Royal Mail 1st Class delivery), so we are surprised to hear that it has not been delivered. Due to the size of the package, we would expect a red delivery slip to have been left by Royal Mail if you were out. However in lieu of this, we are happy to reprint and resend your order, or alternatively offer a full refund. We will contact you directly to discuss further. Best wishes, The Doxzoo Team

Posted 10 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews