Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my order confirmed for delivery on 11th September (for my event on 17th) & it did not arrive so I got on to live chat with their team - to only get told that 1st class delivery can't be predicted and they can't help. Shame because I paid for something well in advance for an event, today and I don't have the materials. Do not rely on them for your business marketing needs, I will never use them again.”

Helpful Report

Posted 7 years ago

Hi Bhumika, Thanks for your review and recent order. As advised on the phone this morning and via Live Chat last week, we do advise that all Royal Mail delivery dates are estimated and non-trackable. The estimated nature of this service is echoed throughout the checkout process and on your dispatch email. We do also recommend courier delivery is chosen for urgent orders with deadlines. ---- Your order dispatch email reads: "Royal Mail 1st Class delivery dates are estimated, not trackable and may be subject to local postal delays. Please allow 1 week (5 delivery days) for delivery before contacting us." ---- We are sorry to hear that Royal Mail have failed to deliver in a timely fashion on this occasion. We will refund the order in full following your call and message today. We are sorry for any inconvenience caused by the Royal Mail delay. Best wishes, Doxzoo Team

Posted 7 years ago

“Disappointed, my order was printed short, and I only received 25% of what I ordered. Doxzoo would not reprint because I didn't notify them within 10 days. Poor customer services - Avoid!”

Helpful Report

Posted 7 years ago

Hi Graham, Thank you for your review and recent order. As advised on the phone this morning, our refund policy does state that we must be notified of issues within 10 days of receipt of the order. We also request photo evidence to help with our investigations and in some instances, that the goods are returned to us. As we were notified of the issue 1 month after the order was delivered, no photos were provided and the documents have been used, we are unable to reprint or refund as required. However as a gesture of goodwill, we did provide a discount code for use on a future order. For reference, our Help section does also state the following: "We recommend that all customers compare their documents with the order specification as soon as they are received. Please inspect the quality and count the quantity of documents to ensure it is as expected." Best wishes, Doxzoo Team

Posted 7 years ago

“The service was affordable and easy to use. Only one star because my order was printed incorrectly and in black and white (rather than colour). The postal options were also expensive and slow.”

Helpful Report

Posted 7 years ago

Hi Claudia, Thank you for your review and recent order. We are sorry to hear that your order was not as expected. As per our 100% quality guarantee, we are happy to reprint the affected item for you if the spec received does not match what was ordered. Please contact us via Live Chat with details of the issue (which part was affected as well as a photo of the document received) and we will process this for you asap. Regarding delivery, we are pleased to offer free UK courier delivery for orders over £25. As well as providing a range of premium timed options. Our cheapest delivery method is Royal Mail, however we do advise against this for urgent orders. Best wishes, Doxzoo Team

Posted 7 years ago

“Another item was sent to me!!”

Helpful Report

Posted 7 years ago

Hi Adeseye, Thanks for your review. As advised via Live Chat this morning, a new copy of your document is being dispatched today. We are sorry for any inconvenience caused by the error, it has been logged with management for investigation. Best wishes, Doxzoo

Posted 7 years ago

“Disappointed, I have waited over one week for delivery of key documents, delivery date arrived and no sign, contacted help desk who apologised and said there was a mix up however they will send next day delivery FOC, next day came and no sign, now 3 days since and I am on holiday with risk delivery happens this week and documents are left at door step till I return”

Helpful Report

Posted 7 years ago

Hi Terry, Thanks for your review and recent order. We are sorry that the order has not yet been delivered. The package was collected by DPD on Friday 24th August and they are reporting the current status as 'your parcel has arrived at our depot'. Hopefully this means it will be delivered today. You can check the delivery status using the tracking link on your dispatch email (dated 23rd August). We will message you directly to advise. Best wishes, Doxzoo Team

Posted 7 years ago

“Terrible service. They dispatch your order late in the day so Royal Mail take 2 days to deliver it even though you pay for next day delivery. If it was dispatched earlier in the day then I would have received it the following day, but they blame it on Royal Mail. This has happened on 2 occasions for me. Pay for next working day production which is fine but doesn't mean anything as you still get the order late because of that. Documents printed incorrectly on my first order - made a complaint - told them to re do my order correctly - they sent this out wrong too. This caused delays with my business. Generally terrible service and they don't accept responsibility either.”

Helpful Report

Posted 7 years ago

Hi Sonia, Thank you for your review. We are sorry to hear that you rate our service as terrible, especially in light of our on-time despatch and same day reprint. As advised via email last week, your order was despatched on the correct day (order was placed on Monday 4th June and the order was despatched the next day, Tuesday 5th June). This is in line with the next day production selection made during checkout. Regarding delivery, unfortunately Royal Mail 1st Class delivery is estimated only. The estimated nature of this service is stated throughout the website, during checkout and on your confirmation and despatch emails. We do also recommend that urgent orders are sent via courier and Royal Mail is not used. This is highlighted by a large red box on the delivery page during checkout. Lastly, we are sorry that the first print had an error. As soon as we were notified of the issue (8th June), we reprinted the affected items and despatched them to you that same day. Regarding a subsequent error and recent email - we will be in touch shortly via email to discuss. Best wishes, Doxzoo Team

Posted 7 years ago

“Papers were creased and then envelope delivered in was fully open!”

Helpful Report

Posted 7 years ago

Hi Anand, Thanks for your review and recent order. We are sorry to hear that it was damaged in transit with Royal Mail. Please send a photo of the damage to sales@doxzoo.com and we'll reprint the order for you today. Best wishes, Doxzoo Team

Posted 7 years ago

“Failed to print and send order in time for university deadline”

Helpful Report

Posted 7 years ago

Hi Emma, We are sorry to hear that Royal Mail did not deliver in time for your deadline. However please note that Royal Mail delivery dates are estimated and 1st Class delivery is not recommended for urgent deadlines. The estimated nature of the Royal Mail delivery service is stated throughout the checkout process and we do bring further attention to this with a large red box on our delivery page during checkout. It reads "Urgent deadline to meet? If you have an urgent deadline to meet, please choose a courier delivery option. Royal Mail 1st Class delivery is not recommended for urgent orders. Royal Mail delivery dates are estimated, not trackable and may be subject to local postal delays." As per our FAQ page, we do request that customers wait 1 week (5 working days) for Royal Mail delays. If there is no sign of your order within this time frame, we will happily reprint or refund it as required. We also recommend checking with your neighbours and local Royal Mail delivery office. If it does not arrive today, please email us at sales@doxzoo.com. Best wishes, Doxzoo Team

Posted 7 years ago

“2 working days after my supposed delivery date I am still waiting for my order meaning I have had to go elsewhere to ensure my work was submitted in time.”

Helpful Report

Posted 7 years ago

Hi Laura, Thank you for your review and recent order. We are sorry that Royal Mail did not deliver your order on your estimated delivery date of Saturday 12th May. As stated on your despatch email, your order despatched via Royal Mail 1st Class post on Friday 11th May. However please note that this service is estimated and subject to local postal delays. The estimated nature of Royal Mail delivery is reiterated throughout the checkout process and on your Order Confirmation and Despatch Confirmation emails. On the delivery page, we do also encourage customers with an urgent deadline to choose courier delivery instead. This is indicated by a large red box which reads "Urgent deadline to meet? If you have an urgent deadline to meet, please choose a courier delivery option. Royal Mail 1st Class delivery is not recommended for urgent orders. Royal Mail delivery dates are estimated, not trackable and may be subject to local postal delays." As per our FAQ page, we do request that customers wait 1 week (5 working days) for Royal Mail delays. If there is no sign of your order within this time frame, we will happily reprint or refund it as required. We also recommend checking with your neighbours and local Royal Mail delivery office. We hope it arrives soon. Best wishes, Doxzoo Team

Posted 7 years ago

“delivery + work came in bad condition”

Helpful Report

Posted 7 years ago

Hi Mariama, Thank you for your review. As advised via email this morning, we are very disappointed to hear that DPD failed to deliver on time. We have refunded your delivery fee. Regarding the condition of your documents - if there are any issues to report, please email photos to sales@doxzoo.com and we will investigate further. Best wishes, Doxzoo Team

Posted 7 years ago

“My magazine came and it was ruined already. The edges were battered and I was unable to use it for university deadline and had to spend a lot of money to get one delivered by an express service with another company. Very disappointed.”

Helpful Report

Posted 7 years ago

Hi Rebeca, Thanks for your review and recent order. We are sorry to see that the edge of your booklet was damaged in transit. Were both copies affected? Please let us know by emailing sales@doxzoo.com. We will then provide a refund for the affected copies. Best wishes, DoxzooTeam

Posted 7 years ago

“Several times orders been fine but several times had printing errors and this latest batch was not packaged in a stiff enough envelop so one corner was bent on all prints which made them not useable”

Helpful Report

Posted 7 years ago

Hi Tamzin, Thank you for your review and recent order. We are sorry to hear of the printing errors and bent prints - please send photos to sales@doxzoo.com and we'll provide a reprint or refund as required. Best wishes, Doxzoo Team

Posted 7 years ago

“I choose first class delivery, 4 days later I still haven't received it. What's point in paying extra? Not gonna bother using them again, customer service sucks!”

Helpful Report

Posted 7 years ago

Hi Beeraj, Thank you for your review and recent order. We are sorry that Royal Mail did not deliver your order on your estimated delivery date of Saturday 28th April. As advised via email yesterday, your order despatched via Royal Mail 1st Class post on Friday 27th April. However please note that this service is estimated and subject to local postal delays. The estimated nature of Royal Mail delivery is stated throughout the checkout process and on your Order Confirmation and Despatch Confirmation emails. On the delivery page, we do also encourage customers with an urgent deadline to choose courier delivery instead. This is indicated by a large red box which reads "Urgent deadline to meet? If you have an urgent deadline to meet, please choose a courier delivery option. Royal Mail 1st Class delivery is not recommended for urgent orders. Royal Mail delivery dates are estimated, not trackable and may be subject to local postal delays." As per our FAQ page, we do request that customers wait 1 week (5 working days) for Royal Mail delays. If there is no sign of your order by this time, we will happily reprint or refund it as required. Best wishes, Doxzoo Team

Posted 7 years ago

“I ordered 1st class delivery and it's been more than half a week and I have not received my order. Customer service is asking me to leave it a week before they do anything and that I cannot expect 1st class delivery times despite PAYING for 1st class deliver. This is by far the poorest service I have ever used. If this is not resolved I will be contacting my bank to withdraw the money and raising it with distance selling regulations. Absolutely terrible service.”

Helpful Report

Posted 7 years ago

Hi Mark, Thank you for your order and feedback. As advised via email yesterday, your order despatched on Thursday 26th April as stated on your despatch email. The estimated delivery date given was Friday 27th April. We are sorry that Royal Mail have not delivered on your estimated delivery date, however this service is subject to local postal delays and is not trackable. The estimated nature of this service is communicated throughout our website and during checkout, as well as on your Order Confirmation and Despatch Confirmation emails. For urgent orders, we do recommend choosing a courier delivery option. We also request that customers wait 1 week for Royal Mail delivery (this is stated on our FAQ page), as well as check with their neighbours and local Royal Mail delivery office. If your order does not arrive by Wednesday, please email sales@doxzoo.com and we will reprint or refund it as required. For reference, Royal Mail do not consider an item lost until 10 working days have passed. However for the benefit of customers, our policy is only 5 working days. We hope Royal Mail deliver your order soon. Best wishes, Doxzoo Team

Posted 7 years ago

“Payed for a next day delivery and four days later I still haven't received my delivery. This was an incredibly important document and the late delivery of my product has and will have terrible consequences for me.”

Helpful Report

Posted 7 years ago

Hi Chertarnia, Thanks for your review and recent order. We are sorry that Royal Mail did not deliver on your estimated delivery date of Thursday 26th April. However please note that this service is estimated and subject to local postal delays. The estimated nature of Royal Mail delivery is stated throughout the checkout process and on your Order Confirmation and Despatch Confirmation emails. On the delivery page, we do also encourage customers with an urgent deadline to choose courier delivery instead. If the order does not arrive in the next few days, we recommend checking with your neighbours and local Royal Mail delivery office. If they cannot locate your package, please email sales@doxzoo.com. Best wishes, Doxzoo Team

Posted 7 years ago

“Everything was printed slightly larger than asked for and therefore was unusable. Something was also printed without its crop marks and therefore couldn’t be cut down.”

Helpful Report

Posted 7 years ago

Hi Emily, Thanks for your review and recent order. We are sorry to hear that the documents were not printed as expected. Please email photos to sales@doxzoo.com and we'll look into this further for you. Best wishes, Doxzoo Team

Posted 7 years ago

“As a first time customer, really bad customer service, got my print job wrong, no effort made to rectify the mistake. Will NOT be using them again nor recommending them primarily due to appalling customer care & refusal to take responsibility for a bad job done.”

Helpful Report

Posted 7 years ago

Hi Marcia, Thank you for your review and recent order. We are sorry that the order was not as expected. By default, combined files are printed as one continuous document. If you wish for each file to be treated as 1 with regards to double sided printing, we provide the option to 'start each file on a new page'. This can be selected on the basket page under 'Production Instructions' during checkout. As the 'start each file on a new page' option was not chosen during checkout and we were not notified directly via email or phone after ordering, we were not aware of your intention to keep each file separate. The combined document was therefore printed in line with the configured specification, as originally ordered. The Document Previewer did also provide a visual representation of how your document will be printed, so we do advise checking this thoroughly prior to ordering. Best wishes, Doxzoo Team

Posted 7 years ago

“I haven’t received my order in time”

Helpful Report

Posted 7 years ago

Hi Emanuela, Thank you for your review and recent order. We are sorry to hear that Royal Mail did not deliver your package on your estimated delivery date. It despatched on the 12th Feb as advised on your order confirmation and despatch confirmation emails. However please note that all Royal Mail 1st class delivery dates are estimated and subject to local delivery delays. This is mentioned throughout the checkout process and for urgent orders with a deadline, we do recommend courier delivery. If your package has not yet arrived, please check with your neighbours and local delivery office. If they cannot locate it, please email us at sales@doxzoo.com. Best wishes, Doxzoo Team

Posted 7 years ago

“The colours were too dark, and there were some ink spills on lighter areas of the pages.”

Helpful Report

Posted 7 years ago

Hi Sofiya, Thanks for your feedback and recent order. We are sorry to hear that the colours were darker than expected and ink spills were present in lighter areas. Please send photos to sales@doxzoo.com and we will reprint this for you right away. Best wishes, Doxzoo Team

Posted 7 years ago

“Very disappointed. I previously ordered from you with no issues however this order is of a very poor standard. The books were delivered promptly and I have subsequently sent 7 of them to friends and kept one for myself and my wife with one given to my parents. The feedback that I have received is that the books are all falling apart. Almost all of them are now missing multiple pages and are no longer the keepsake that they were intended to be. It's very disappointing.”

Helpful Report

Posted 7 years ago

Hi Darren, Thank you for your review and recent order. We are very sorry to hear that the books are not up to our usual standard. Please send photos of the issues to sales@doxzoo.com and we will process an immediate reprint or refund as required. Best wishes, Doxzoo Team

Posted 7 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews