Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,466 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The print on the front cover of my booklets was terrible. Likes all the way down the front. Very unprofessional, could have done better myself.”

Helpful Report

Posted 7 years ago

Hi Charlotte, Thank you for your feedback and recent order. We are very to sorry to hear that the covers were not as expected. Please send photos of the issue to sales@doxzoo.com and we'll arrange a free reprint right away. Best wishes, Doxzoo Team

Posted 7 years ago

“One star for this poor experiences, I ordered A3 booklet and came out with white blank pages and all the pages do not match, after talking with customer service online, they even wanted to blame me and said because Doxzoo is an online self-print service, Cause I seriously need it for a meeting and they offer a reprint and promised it will arrive on time but failed, after I got it and found that they print it in A4. I don't why at that time I chose this company”

Helpful Report

Posted 7 years ago

Hi Ming, Thank you for your feedback and recent order. We are sorry to hear that you are unhappy with the experience. The reprint was upgraded to a pre-12 noon delivery free of charge, however unfortunately DPD were unable to deliver on time. Due to the DPD delivery delay and incorrect paper size, we have processed a full refund. This was confirmed via email yesterday (Thu 4th Jan). We apologise for any inconvenience caused on this occasion. Best wishes, Doxzoo Team

Posted 7 years ago

“I did not receive my order on time for an important deadline. I contacted you via phone and the lady I spoke to was very rude and didn't seem to be interested in helping me.”

Helpful Report

Posted 8 years ago

Hi Isobel, Thanks for your feedback and recent order. We are sorry to hear that Royal Mail did not deliver your order on the estimated delivery date. However as stated on the website, Royal Mail 1st Class deliveries are estimated and non-trackable. For urgent orders, we do recommend courier delivery. You would have been advised of the estimated nature of Royal Mail deliveries when you called. We are sorry you were not happy with the information given. If there is still no sign of your order, please check with your neighbours and local delivery office. If they cannot locate it, please email sales@doxzoo.com to arrange a free reprint. Best wishes, Doxzoo Team

Posted 8 years ago

“Paid for express delivery, never came. Annoying as was for university module. Have to get another printed on the day”

Helpful Report

Posted 8 years ago

Hi Jessica, Thank you for your feedback and recent order. We are sorry to hear that Royal Mail have yet to deliver your order. It despatched on 7th December as advised on your despatch email. Your chosen delivery method was Royal Mail 1st Class, which is a low-cost, estimated and non-trackable option. This is communicated during the checkout process. For urgent orders, we do recommend courier delivery. This is highlighted in a big red box on our delivery page. If there is still no sign of your package, please check with neighbours and your local delivery office. If they cannot locate it, please email sales@doxzoo.com. Best wishes, Doxzoo Team

Posted 8 years ago

“It never arrived so I have no idea if it was good or not!”

Helpful Report

Posted 8 years ago

Hi Emma, Thank you for your recent order. We are sorry to hear that Royal Mail have not yet delivered your package. It despatched on Thursday 30th Nov as advised on your despatch email. As stated on the website and despatch email, Royal Mail delivery dates are estimated, not trackable and may be subject to local postal delays. We recommend checking with your Royal Mail local delivery office and neighbours. If there is no sign of it, we can only presume it is missing. If so, please email sales@doxzoo.com to request a free reprint. Best wishes, Doxzoo Team

Posted 8 years ago

“Quality of printing is appalling. Images and some text boxes appear to have a faint box around them. Some pages have a thin white line. I expected so much more from a professional printing company. The quality was better when I printed them on my work printer!”

Helpful Report

Posted 8 years ago

Hi Elizabeth, Thanks for your review and recent order. We are very sorry to hear of the issues with your document. Please send photos of the documents to sales@doxzoo.com. We will then investigate and provide a reprint. Best wishes, Doxzoo Team

Posted 8 years ago

“Sent my document in the wrong size and in black and white when I asked for it in colour”

Helpful Report

Posted 8 years ago

Hi Steve, Thanks for your email and recent order. We are sorry to hear that it was not as expected. Please email sales@doxzoo.com with a photo of the issues and we will reprint or refund the order as required. Best wishes, Doxzoo Team

Posted 8 years ago

“Everything was pixelated. My file was at 300dpi and came out looking like 50dpi”

Helpful Report

Posted 8 years ago

Hi Jessica, Thanks for your review and recent order. We are sorry to hear you are not happy with the image quality. Please send photos of the affected pages to sales@doxzoo.com and we will investigate this right away. Best wishes, Doxzoo Team

Posted 8 years ago

“I still haven't received my order and you're asking me for a review.”

Helpful Report

Posted 8 years ago

Hi Krina, Thank you for your feedback. We are sorry to hear that Royal Mail have not delivered your package yet. It despatched on Wed 13th September as advised on your despatch email. However please note that Royal Mail 1st Class delivery dates are estimated, not trackable and may be subject to local postal delays. If it does not arrive soon, we recommend checking with your neighbours and your local Royal Mail delivery office. If they are unable to locate it, please let us know via email at sales@doxzoo.com. Best wishes, Doxzoo Team

Posted 8 years ago

“Though the website stated that I could expect my delivery in 1-2 working days it took nearly 6 and I consequently ended up not being able to use the product I bought. When asking for partial or full refund they referred to their Royal Mail blame 'disclaimer' and I was left with nothing.”

Helpful Report

Posted 8 years ago

Hi Erling, Thanks for your review and recent order. We are very sorry that Royal Mail have failed to deliver on your estimated delivery date. As explained via email, all Royal Mail delivery dates are estimated. The estimated nature of the Royal Mail delivery date is stated in several places on the website and throughout the order process. We have made this messaging as clear as possible to ensure customers make an informed decision about their delivery method. 1) On the delivery page during checkout - a large red message box states the following: Urgent deadline to meet? If you have an urgent deadline to meet, please choose a courier delivery option. Royal Mail 1st Class delivery is not recommended for urgent orders. Royal Mail delivery dates are estimated, not trackable and may be subject to local postal delays. 2) On the order summary page (prior to payment) 3) On the order confirmation email (after the order is placed) 4) On the despatch confirmation email (after the order was despatched) 5) On the FAQ page Royal Mail themselves do state that 93% of 1st Class items arrive the next delivery day, however some items take longer and are subject to local postal delays. Additionally, Royal Mail do not consider an item missing until 10 days have passed. As the goods have arrived as described and within an acceptable time frame for this delivery method, we are unable to provide a refund. On future orders, we recommend choosing courier delivery, as it provides a guaranteed delivery date, one hour delivery slot and full tracking throughout the process. Best wishes, Doxzoo Team

Posted 8 years ago

“Item did not arrive within the stated timeframe.”

Helpful Report

Posted 8 years ago

Hi Erling, Thanks for your review and recent order. As advised last week, we are sorry that Royal Mail did not deliver on your estimated delivery date. However we do state throughout the order process that all Royal Mail delivery dates are estimated, non-trackable and subject to local postal delays. For urgent orders we recommend courier delivery. Further to this, given the urgency we did offer to make special arrangements to print and deliver new copies to you on Friday with same day delivery. However no response was received. Best wishes, Doxzoo Team

Posted 8 years ago

“The delivery did not come on time and when it did arrive it was printed incorrectly (pages not in order)”

Helpful Report

Posted 8 years ago

Hi Louise, Thank you for your review. As advised last week: ------ We are sorry that you did not receive your package on time. According to the delivery status (accessible using the UPS tracking link on your despatch email), delivery was attempted by UPS at 16:20 on Thu 15th June. However the driver reported that no one was available to accept the package. Instead, they took the package to a nearby UPS Access Point for collection. They should have left a calling card with details. Apologies if this was missed by the driver. If you'd like to file a complaint with UPS directly, please contact them on custsvcgben@ups.com or 03457 877 877 stating your tracking ID. As advised via email this morning, the package is available for collection from the UPS Access Point. Please note that photo ID and proof of address may be required. ------ Regarding the incorrect page order, apologies for this. It is unfortunate that you did not contact us sooner as we would have happily provided a free print or a full refund last week. Going forward, please email a photo of the issue to sales@doxzoo.com so we can investigate and provide a refund as necessary. Best wishes, The Doxzoo Team

Posted 8 years ago

“Absolutely awful. Both covers were awfully pixelated some how, text completely misaligned. Don't even get me started on the quality. Curled over horrifically when arrived and just keep getting worse. Avoid this company.”

Helpful Report

Posted 8 years ago

Hi Jordan, Thank you for sharing feedback. We are disappointed to hear that the books were not as expected. As per our quality guarantee, please email us (sales@doxzoo.com) photos of the issues and and we'll investigate. Best wishes, The Doxzoo Team

Posted 8 years ago

“Tried using Doxzoo twice now, both times there have been mistakes. In the latest order, the larger prints arrived damaged, the poster I ordered was missing and some of the prints had the edges cut off, despite the online preview not showing this. I do not recommend this company.”

Helpful Report

Posted 8 years ago

Hi Rosie, Thank you for sharing your feedback. We are sorry that the documents were damaged in transit with UPS. We will reprint these for you, along with the missing poster. To ensure the trimming is as accurate as possible, we recommend including bleed and crop marks within your file. We have passed your complaints onto our Production Manager and will liaise with you shortly via email. Best wishes, The Doxzoo Team

Posted 8 years ago

“Never showed up”

Helpful Report

Posted 8 years ago

Hi Lauren, Thanks for your feedback. We are disappointed to hear that Royal Mail have failed to deliver your order. Unfortunately Royal Mail 1st Class deliveries are not trackable, so we are unable to locate your package. It was despatched on 3rd May and estimated for delivery on 4th May. As advised by email on 9th May, if it is not with a neighbour or at the local Royal Mail delivery office, please email us so we can arrange a reprint or refund as necessary. You can reach us on sales@doxzoo.com. Best wishes, The Doxzoo Team

Posted 8 years ago

“For some reason, the words 'TYPE YOUR' appear to have been added to the rear cover artwork, which is a terrible shame. Tony”

Helpful Report

Posted 8 years ago

Hi Tony, Thank you for your feedback. We are sorry to hear that the books were not as expected. The 'TYPE YOUR' text is visible on the cover artwork we have on file. Please email us a photo to sales@doxzoo.com and we will investigate how this happened. Best wishes, The Doxzoo Team

Posted 8 years ago

“Unfortunately my experience with this company was not great. I uploaded 4 x A4 word document for a A3 folded print, turned up late with 2 sheets of A3 folded in the middle. Customer service I would describe as brutal, lady was adamant that the the print was to specification as advised by her colleague. May be I was not clear enough, but if you expect your print place to have some common sense, then look somewhere else. I still dont understand how 4 X A4 sheets can be printed on 4 X A3 sides and are justified as correct!!”

Helpful Report

Posted 8 years ago

Hi Kishore, Thank you for sharing feedback. We are sorry that the document did not meet your expectations. However as advised by phone this morning, the document was printed in line with your original specification (4 pages, A3, double sided, half fold) and as displayed within the Document Previewer prior to ordering. To print the pages as a 4-page A4 folded booklet, 2 x A3 double page spreads should be uploaded instead of 4 x A4 single pages. In future, you are welcome to contact us prior to ordering so we can confirm that your specification is in line with the desired end result. Regarding delivery, apologies once more for the delay. We notified you about the 1 working day delivery delay on Friday as soon as we were aware, providing as much notice as possible. Best wishes, The Doxzoo Team

Posted 8 years ago

“The order was completely wrong - the booklet that arrived was printed with all pages not in the correct order so the booklet was useless.”

Helpful Report

Posted 8 years ago

Hi Natasha, Thank you for sharing feedback. As advised via email yesterday, we have processed this order for a reprint. Once again, apologies for the oversight and subsequent inconvenience caused by this error. Best wishes, The Doxzoo Team

Posted 8 years ago

“Despite proofing the document prioir to finalsiing the order (as I had two files to be combined in to the print job I needed), the product I was sent only included one of the documents. Very disappointing”

Helpful Report

Posted 8 years ago

Good morning Laura, We are sorry to hear that there was a misprint with your order. Thank you for bringing this to our attention and for sending photographs of the issue to our customer services. They will be forwarding this onto the production team for an investigation and we will be arranging a reprint this morning for you. We apologise for any inconvenience this may have caused you. Best wishes, Doxzoo Team

Posted 8 years ago

“the quality of the print was really bad in comparison to the amount the amount of money i paid”

Helpful Report

Posted 8 years ago

Dear Jolie, We are sorry to hear that you feel the quality of print was not of a high standard. Please could you forward us any photographs and further information you have on this to sales@doxzoo.com and we will look into this matter for you. Best wishes, Doxzoo Team.

Posted 8 years ago

Doxzoo Online Printing is rated 4.7 based on 6,466 reviews