Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,450 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorting out the horrendous mistake they initially made very quickly”

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Posted 7 years ago

Thanks Marc, we are glad the replacement posters arrived in good time. Best wishes, The Doxzoo Team

Posted 7 years ago

“My order was wrong, twice. Doxzoo sent a replacement for the first time, but it was wrong again.”

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Posted 7 years ago

Hi Katie, Apologies for this, we'll refund the document for you. To ensure the trim size is correct in future, please include bleed and cut marks on each PDF. Best wishes, The Doxzoo Team

Posted 7 years ago

“fast processing”

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Posted 7 years ago

“Customer service is great. Not really impressed with final product, 'soft cover' is just paper, could and should have done it myself”

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Posted 7 years ago

Hi Amy, Thank you for sharing feedback. We're glad you're pleased with our customer service however sorry to hear you are not impressed with the final product. By default, we match the booklet cover stock to the inner pages for a consistent look. However we do also offer a card cover option, which is on a thicker stock. To apply this setting, choose an option in the 'Card Cover' drop down menu when configuring the document. We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 7 years ago

“Some printings were pixelated and the edges cut of the print area. The paper quality was amazing. Prints without problems came out fantastic.”

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Posted 7 years ago

Hi Rodrigo, Thank you for sharing feedback. It's great to hear you're pleased with the paper quality. Apologies if some content was lost at the edge of the page. To prevent this from happening in future, we recommend setting the file up with bleed and cut marks, which will guide our finishing team. We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 7 years ago

“Good, quick delivery. Easy to use website.”

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Posted 7 years ago

“Bit expensive for postage but thanks”

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Posted 7 years ago

“Good - would like the option to skip the cover sheet (because then I could have documents sent directly to clients)”

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Posted 8 years ago

Hi Joseph, Thank you for your feedback. This is possible - just add your request for white labelling as a production instruction (on the basket page) or email us your order ID and we'll oblige. Best wishes, The Doxzoo Team

Posted 8 years ago

“I was a bit disappointed. I thought I had clicked the button to copy the first page to cover instead, but I received my soft cover book with the first page moved to cover which meant that the calendar spreads in the book are not across two pages, making them really difficult to use. Otherwise the book is perfect. The posters were perfect.”

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Posted 8 years ago

Hi Erin, Thank you for the feedback. I'm sorry you missed the option to move your cover page. We are working on making this clearer for users. We hope to print for you again soon! Best wishes, The Doxzoo Team

Posted 8 years ago

“Good turnaround but my last batch of posters came quite crumpled.”

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Posted 8 years ago

Hi David, Thank you for your feedback. I'm sorry that your posters were damaged during transit. As already advised, we will provide a full refund on this occasion. Best wishes, The Doxzoo Team

Posted 8 years ago

“Paper printing good but hole punching was very poor”

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Posted 8 years ago

Hi Lauryn, Thank you for the feedback. I'm sorry the hole punching wasn't up to scratch on this occasion. We are happy to provide a free reprint. Please email us at sales@doxzoo.com to arrange. Best wishes, The Doxzoo Team

Posted 8 years ago

“Service was very quick and quality is fine. Two small forget the colour cover insert from my folder and the first page was crumpled in transit, leaving the holes almost ripped from the binder. Fixable but not the best. Good news is they promised to mail me the cover when I emailed.”

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Posted 8 years ago

Hi Che, Thank you for your feedback. I'm sorry the first page got damaged in transit, let us know if you want a reprinted version. We have already mailed the cover out to you so it should be with you soon! :) Best wishes, The Doxzoo Team

Posted 8 years ago

“Easy, simple service. The product itself is very reasonably priced but the cost of delivery was extorniate, especially considering the package itself.”

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Posted 8 years ago

Hi Joshua, Thank you for the valuable feedback. Our delivery price structure is currently optimised for single document orders, as opposed to multiple documents within one order. To combat this, we are currently reconfiguring our delivery price structure to better cater to customers ordering multiple items in one order. This will make delivery charges more economical in future. We are of course happy to reimburse you for the excess delivery charges. We will contact you by email to action this. Many thanks, The Doxzoo Team

Posted 8 years ago

“My experience with Doxzoo started off great. I was impressed with their attentiveness specifically regarding my first order. The second order has confused me, however. I don't think I have been responded to, til this day. Maybe my order isn't big (attractive) enough, yet. To complete my query and order, I decided to go through their online tool which I find gives different quotes for the same orders (and the item delete option would not work). Then, I could have sworn that I chose a "single sided" print (my order came double-sided). I think it would help to send the customer a description of what they ordered. Even show this before checking out. I just hope my work is safe from unauthorized replication.”

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Posted 8 years ago

Hello Christie, Thank you for taking the time to share feedback on your Doxzoo experience. Sorry to hear that you were unhappy with your second order. We are constantly evolving our website to meet the needs of our customers and we are pleased to say that we have updated the order summary page. The order summary now includes a full breakdown of the document specification, which we also provide within the order confirmation email. Security of our customers data is key to us which is why we use a secure upload pathway for all document uploads. In addition, our production facilities are ISO 27001 certified for security of data and processing integrity. Many thanks, The Doxzoo Team

Posted 8 years ago

Doxzoo Online Printing is rated 4.7 based on 6,450 reviews