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Doxzoo Online Printing Reviews

4.7 Rating 6,451 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

4.7

Based on 6,451 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 24th February 2023

Doxzoo Online Printing 5 star review on 23rd February 2023

Doxzoo Online Printing 5 star review on 31st January 2023

Doxzoo Online Printing 5 star review on 21st January 2023

Doxzoo Online Printing 5 star review on 16th January 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave Doxzoo a try after my usual company could not produce a book with so many pages ( 720 ) in A4. Some niggles , PDF would not upload several times , limited paper GSM , glue showing on outer edge of the book and one corner damaged. Good points , cheap , easy to use cover designer , cheap , arrived on time , cheap. Would I use Doxzoo again ? Mmmm , yes I would for my own use books of this size. But I think if I was to do a more customer oriented book of this size I would do two volumes with my original supplier and pay the extra.”

Posted 6 years ago

Hi Shaun, Thanks for your feedback and recent order. We are sorry to hear that the binding was not 100% perfect and that the cover is damaged. Please email photos of the issue to sales@doxzoo.com and we will investigate this for you. Best wishes, Doxzoo Team

Posted 6 years ago

“We are happy with the fast service which is excellent, but not pleased with the following which are poor 1) The book should be perfect bound yet some of the book glue has already disintegrated and the book pages have started falling apart....How will a reader cope? 2) The cut of some of the books is very rough, the covers not straight at all 3) Some of the laminate on the cover is not well pressed Please try and ensure all-round excellence. thanks”

Posted 6 years ago

Hi Hassana, Thank you for your feedback. We are sorry to hear that the quality is not up to our usual standard. Please email sales@doxzoo.com with photographs of the books which are effected and the customer service team will look into this further for you. Best wishes, Doxzoo Team.

Posted 6 years ago

“Although the order was initially sent out with an incorrect amount of pages, I received a very timely response and the situation was remedied efficiently enough. I fully intend on using the service again, despite the initial problems. Cheers.”

Posted 6 years ago

Hi James, Thank you for your feedback and recent order. Apologies once again for the misprint. We have passed all information surrounding the issue over to our production manager for review. The reprint was despatched yesterday and should you require any further assistance then please do not hesitate to contact us. Best wishes, Doxzoo Team

Posted 6 years ago

“Well after 3 years and three attempts; this is the first order they got right 1st time. 👍 Although they still hike postage and packing costs ripping the customer off. £6.46 charged. £3.12 actual cost. Shameful practice in my opinion. Packing should be no more that £1.”

Posted 6 years ago

Hi Andrew, It has been a couple of years since your last order, so very good to hear from you again and thank you for coming back to us. We have been continually investing in our site and improving our processes to ensure we deliver quality products at industry leading prices. We try and be transparent with our pricing and continually check our delivered (Product plus delivery) prices with our competitors to ensure we offer good value. All orders over £25 receive free trackable courier delivery and we also offer a replacement or refund guarantee for any products should they not be delivered in perfect condition. Best wishes and we hope to print again for you soon, Doxzoo Team

Posted 6 years ago

“Print quality ok not sure paper quality was as described”

Posted 6 years ago

Hi Iain, Thank you for your review and recent order. We have not heard from you regarding this order - please email us at sales@doxzoo.com with details of your concerns so we can investigate. Best wishes, Doxzoo Team

Posted 6 years ago

“Actual print quality is fantastic. There was a border issue on one of my prints and they reprinted free of charge. The issue is the packaging. In my first order, the A3 prints were loose and arrived with damaged corners. They were resent free of charge, packaged a lot better. The poster on foam board was dispatched separately (I wasn't given the separate tracking code) and arrived very bent - packaging was just a layer of bubble wrap. Doxzoo either needs to drastically improve their packaging or find a different delivery company. Gave me a refund on the poster.”

Posted 6 years ago

Hi Rosie, Thank you for your feedback and recent orders. Apologies once again for the damage to your prints and poster. Your concerns regarding packaging have been forwarded to our Despatch team for review. If you do order in future please email sales@doxzoo.com and we'll ensure extra care is taken with packaging. Best wishes, The Doxzoo Team

Posted 6 years ago

“I ordered a simple booklet with the square back option with same day production. The book was produced and delivered very quickly which I cannot fault. However, the quality of the book is not so pleasing. I have tried contacting through email and I have heard nothing back for nearly a week. The front cover which I chose to be printed in solid black had a white rough edge to it from being trimmed, and the staples along the spine were completely out of line, and the cover felt like it was about to fall off. I know these are little things, but I can produce simple booklets myself at home, so I chose Doxzoo to guarantee peace of mind that my booklet would be of a professional finish, but sadly, this wasn't the case. I am hoping this was just a one-off because everything else about the Doxzoo service was great.”

Posted 7 years ago

Hi Mitchell, Thank you for your review. We are sorry to hear that the booklet was not as expected. Apologies for any inconvenience caused by this. Our customer service team are here Monday to Friday and typically respond to emails within 30 mins - 1 hour. Unfortunately we have no record of an email regarding this order. Please forward it to us at sales@doxzoo.com along with photos and we'll arrange a reprint/refund as necessary for you today. Best wishes, The Doxzoo Team

Posted 7 years ago

“Swift service”

Posted 7 years ago

“The quality was fine, however I was disappointed with the delivery time. It's advertised as 2 days delivery 1st class mail, but does not specify that this is from the time of dispatch. I have waited almost a week for my item to be dispatched under the assumption that it would take 2 days to arrive from the time of order.”

Posted 7 years ago

Hi Anna, Thank you for sharing feedback. We are sorry to hear that Royal Mail did not deliver within the timescale you expected. As advised on your order confirmation and despatch emails, the order despatched on Wed 3rd May, with delivery estimated for Thu 4th May. Unfortunately Royal Mail delivery dates are always estimated and not trackable. This is stated on the website (delivery page, order summary page, FAQs etc.) and the order confirmation and despatch confirmation emails. To help manage customer expectations, we always include the despatch date and estimated delivery date on the delivery page and order summary page prior to payment. This allows our customers to make an informed choice before ordering. These dates are also stated on the order confirmation (received after ordering) and despatch confirmation emails (received after despatch). If you have a deadline to meet, we recommend choosing a courier delivery option. Courier delivery is both trackable and guaranteed. We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 7 years ago

“Good prints, but charge too hight postage.”

Posted 7 years ago

Hi Sui, Thanks for your order and feedback. We are sorry to hear that you felt the Royal Mail delivery fee was too high. Our delivery prices are competitive and many customers are pleased with the value we provide. We have also recently introduced free UK courier delivery for all orders over £25. Perhaps this will help ease the cost next time. We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 7 years ago

“Unhappy with process. Having put the document into A5 the programme reworked it to A4. I didn't notice this and so ended up with A4 books instead of A5. And the covers at this size curl badly.”

Posted 7 years ago

Hi Philip, Thanks for sharing feedback. We are sorry that the books were not as expected. As advised via email on Friday 7th April, the chosen paper size was A4, as stated on your Order Confirmation email. We recommend that customers double check these emails after ordering, as they act as the receipt for the order. Regarding the curling covers, please send a photo to sales@doxzoo.com so we can investigate and if necessary, we'll arrange a free reprint. Best wishes, The Doxzoo Team

Posted 7 years ago

“The service was amazing - even though my book was printed wrong, the quality of the book was great and customer service was more than helpful to support me on printing a correct version. Thank you so much!”

Posted 7 years ago

“The paper and printing quailty was good, but the delivery service was bad.”

Posted 7 years ago

Hi Raghad, Thank you for your feedback. We're sorry to hear that the delivery service was not as expected. Unfortunately Royal Mail 1st Class delivery dates are estimated and non-trackable. For a guaranteed delivery date and trackable solution, we recommend UPS courier. We hope to print for you again soon. Best wishes, The Doxzoo Team

Posted 7 years ago

“Quick turn around on delivery”

Posted 7 years ago

“It was cheap”

Posted 7 years ago

“The experience was quick and the staff friendly and helpful”

Posted 7 years ago

“reasonable delivery speed and good quality of printing. Only problem was when my booklet arrived, it wasn't in perfect condition as the edges were "dog eared"”

Posted 7 years ago

Hi Tamsin, Thanks for your feedback. Sorry to hear the corners were dog eared, presumably this occurred in transit with Royal Mail. Please email us a photo of the damage and we'll arrange a free reprint. Best wishes, The Doxzoo Team

Posted 7 years ago

“Produced to good quality.”

Posted 7 years ago

“The printing and product was good quality.”

Posted 7 years ago

“The document was of a good standard, however it arrived damaged, the files were soon replace, i will order again to see if this happens again. if they arrive damaged i will not use again.”

Posted 7 years ago

Hi George, Thanks for sharing feedback. We're sorry to hear that the document was damaged in transit with UPS. Please email photos of the damage to sales@doxzoo.com and we'll arrange a free reprint for you. Best wishes, The Doxzoo Team

Posted 7 years ago

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Doxzoo Online Printing is rated 4.7 based on 6,451 reviews