Doxzoo Online Printing Reviews

Name: Doxzoo Online Printing
Address: Doxzoo Ltd, Lincoln Road, Cressex Business Park, Doxzoo Ltd, Lincoln Road, Cressex Business Park, High Wycombe
Rating: 4.70

4.7 Rating 6,457 Reviews

94 %

of reviewers recommend Doxzoo Online Printing

Company Reviews

Metrics

Info

4.7

Based on 6,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Doxzoo Online Printing:

Bring documents to life with Doxzoo - your online document printing service. We can print, bind & deliver your documents in as little as 1 day. Happy printing!

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Doxzoo Online Printing 5 star review on 4th March 2023

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was printed wrong it was assumed that a landscape document a4 would be bound on the short edge however most a4 folders would require it bound at the top on the long edge or it would be printed this way so you could put it in a clear wallet. They said they would reprint my order for delivery Saturday. I wasn't called until 4pm Fri (querying the order) despite a conversation on Thursday with someone who said they knew what I wanted and they would sort it out. Consequently I still don't have my order and a document that doesn't read well.”

Helpful Report

Posted 9 years ago

Hi Helen, Thank you for your feedback. Sorry for the initial mix-up with the direction of your loose sheet printing. Following the phone call on Friday afternoon, your free reprint was despatched via Royal Mail 1st Class delivery. Unfortunately no tracking is available for this - it was estimated to arrive on Saturday, so we hope it arrives with you today instead. If not, please let us know asap. Best wishes, The Doxzoo Team

Posted 9 years ago

“The first order was sent incorrectly (the text on all the documents wasn't printed). The replacement order was also incorrect with documents missing and some printed with the wrong text. When I spoke to someone after the first error, I was happy to be offered an immediate reprint and next day delivery. However it was very disappointing to have significant errors in the replacement order as well.”

Helpful Report

Posted 9 years ago

Hi Jo, Thank you for your feedback. As mentioned via email already this morning, we are very sorry for the missing items. We will reprint your order in full today. Best wishes, The Doxzoo Team

Posted 9 years ago

“I received my order very fast but the quality of the black print was unfortunately poor, it has horizontal lines, not smooth. A bit disappointed.”

Helpful Report

Posted 9 years ago

Hi Alice, Thank you for your feedback. Sorry to hear about the quality of the black print. As per our quality guarantee, we are happy to provide a free reprint. Please get in touch to arrange (sales@doxzoo.com). Best wishes, The Doxzoo Team

Posted 9 years ago

“I didn't get what I paid for very poor won't use again.”

Helpful Report

Posted 9 years ago

Hi Christina, thank you for your feedback. I'm sorry to hear that. I do not have any record of emails or calls from you regarding problems with your order. We always aim to put things right - I will email you now to follow-up on the issue. Best wishes, The Doxzoo Team

Posted 9 years ago

“Unfortunately my poster arrived with creases along one edge that was caused by bubble wrap being packed into one end of the tube too tightly. I have requested a replacement and if I get good customer service and end up with a poster in good condition then I will revise my review upwards. Other aspects of my order were good - good quality print and paper and fast delivery.”

Helpful Report

Posted 9 years ago

Hi Ken, Thank you for your feedback. Sorry for the damage your order received in transit. As already mentioned via email, we are of course happy to issue an immediate reprint. Best wishes, The Doxzoo Team

Posted 9 years ago

“colours were very off indeed....”

Helpful Report

Posted 9 years ago

Hi Rory, Thank you for the feedback. I'm sorry to hear that. We are happy to provide a free reprint, please get in touch with us at sales@doxzoo.com to arrange. Best wishes, The Doxzoo Team

Posted 9 years ago

“I ordered four 100 page booklets. They were printed and despatched quickly, however, upon delivery I found that the edges had been trimmed less than neatly and the pages had been stapled together in the wrong order. The price is not too bad but to receive the goods in this condition renders them less than useful.”

Helpful Report

Posted 10 years ago

Hi Andrew, Thank you for your feedback. From your description, it is clear that your documents are less than satisfactory. We are sorry that your Doxzoo experience was not up to our usual standard. We are happy to provide you with a full refund or reprint of your documents. Please email us at sales@doxzoo.com to arrange. Best wishes, The Doxzoo Team

Posted 10 years ago

Doxzoo Online Printing is rated 4.7 based on 6,457 reviews