Dotmaison Reviews

4.84 Rating 1,034 Reviews
97 %
of reviewers recommend Dotmaison
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Customer Service
Communication Channels
Email, Telephone
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About Dotmaison: is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

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The swatches were so small you couldn’t see the pattern match
Posted 3 weeks ago
Well I'm still awaiting my item and its been quite a while. So hopefully I will receive it.
Posted 9 months ago
Hi Emily, I believe that you have spoken with our team and this has been resolved for you now. Many thanks, Dotmaison Customer Team.
Posted 9 months ago
Blind was damaged yet a refund was refused as we had opened the packaging. How could we have known it was damaged without opening?
Posted 10 months ago
Hello, thank you for your review. We have checked our correspondence records and we cannot see a report from you that the blind was damaged. Rather we can see that you sent an image with a complaint that the blind did not measure the dimensions stated on the website and was too small. However having checked the dimensions we found them to be correct. The dimensions are of the total width of the blind including mechanisms and brackets not simply the fabric and this is in line with the information displayed on our website. We do ask that blinds are not removed from packaging if being returned only because we are unable to repackage and sell as new, however this does not affect your statutory rights if the product is damaged or faulty. Many thanks Customer Team
Posted 10 months ago
Ive still not received it! Very disappointed :( Received an email stating post office unable to deliver, we were in the front garden when the postman delivered to our neighbour. Missed the gift date I was hoping for it to arrive for! I was going to order another one but now unsure if it would even arrive.
Posted 1 year ago
Dear Caroline thanks for your review. We have checked the tracking for your parcel and we can see that we despatched on the 6th April. You chose standard delivery at checkout which means that Royal Mail will aim to deliver within 2 to 5 working days of despatch. With Friday being a Bank Holiday this will have pushed the 5 day target into this next week so technically having tried to deliver on Saturday they were within the target. We can see delivery was unsuccessful with the comment that the property was 'inaccessible', we can't say what this means although of course at the moment, as with all organisations, COVID-19 is having an impact on working practises. We will direct message you and we will do our best to resolve for you asap. Kind regards Customer Team
Posted 1 year ago
Dotmaison is rated 4.84 based on 1,034 reviews