Dotmaison Reviews

Name: Dotmaison
Rating: 4.81

4.8 Rating 2,027 Reviews

96 %

of reviewers recommend Dotmaison

4.8

Based on 2,027 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

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Dotmaison 5 star review on 27th February 2024

Anna Crockard

Dotmaison 5 star review on 16th February 2024

Anita Snell

Dotmaison 5 star review on 11th January 2024

Mrs. Ewa Szymankiewicz

Dotmaison 5 star review on 13th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some shelves they arrived and the brackets that match the shelves and were in the picture have to be bought separately and are really expensive this was not made clear on the website”

Helpful Report

Posted 2 years ago

“I placed an order with your company & chose to pay for next day delivery as we were going away! All was fine until I received a text saying thank you to me for changing the delivery date! I was shocked, as I hadn't done this! I rang your company & was told by the young lady that she would look into this & ring me back! I did not get a call back, so I had to ring again! Still they couldn't explain who had changed the delivery date! I rang the delivery company who assured me that it would have been changed by the seller, and nothing to do with them! It didn't arrive the next day!! So not only did I pay extra for the next day delivery, plus 3 phones calls, & nothing was resolved! We went away & I had to leave a note on the door for it to be left with my elderly neighbour! I was extremely annoyed with the whole situation! Doubt very much that I will be ordering again from your company! Also it was a Christmas present!! The recipient didn't get it from me until after Christmas!! Very annoying!!”

Helpful Report

Posted 2 years ago

Hi Diane Thank you for taking the time to leave some feedback. We're really sorry to hear about your experience with us, we have reached out to you via email and hope to resolve the matter for you. Please accept our sincere apologies. Kind regards, Michael

Posted 2 years ago

“I am still waiting for the complete order to be fulfilled.”

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Posted 2 years ago

“I returned the items as they were not the right match over a week ago recorded delivery and still not received any confirmation or my money back. I had to pay 3.50 for delivery and another 3.50 to return. Not great service!”

Helpful Report

Posted 2 years ago

“I had assumed that - at this price level - there was a strainer coming with the pot . It didn't state it in the description. Other retailer were cheaper and stated "no drainer" , so I had assumed this pot would have one. I was disappointed by the lack of description.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your order, and for your feedback. We can only apologise if you feel our product description was lacking vital information, we do try to include all key aspects of each product, and our customer team are always available to assist should there be a query. The particular item in question has been a long-standing seller for us and we haven't received this complaint in the past, however your feedback is appreciated and will be taken on board. Kind regards, Dotmaison Team

Posted 2 years ago

“I have emailed the homecolours.com yesterday as this kettle is turning itself on and off all the time once it has boiled it then turns off and then after a few seconds turns itself on again and does this quite a few times before it stops. I then unplug it. I think there is a fault with it and have asked homecolour to respond to my email which they will do in 24 hours. order reference is 5000742167 Mrs C Brogden 4 Houlder Drive Howden Goole East Yorkshire DN14 7ZU home telephone number is 01757 711162”

Helpful Report

Posted 2 years ago

Hi Carol We're sorry to hear that there is an issue with your kettle, we will of course resolve this for you. You should have now received an email from our customer team to discuss next steps, we hope to resolve the matter nice & prompt for you. Please accept our apologies for any inconvenience that this has caused. Kind regards, Michael

Posted 2 years ago

“Bought a fatboy light over £200 and the usb has fused so not working within 3 weeks. Tried calling but no answer fron any of the dotmaison team hence a dissapointing review and warning to others that this is NOT acceptable R”

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Posted 2 years ago

“The swatches were so small you couldn’t see the pattern match”

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Posted 3 years ago

“Well I'm still awaiting my item and its been quite a while. So hopefully I will receive it.”

Helpful Report

Posted 3 years ago

Hi Emily, I believe that you have spoken with our team and this has been resolved for you now. Many thanks, Dotmaison Customer Team.

Posted 3 years ago

“Blind was damaged yet a refund was refused as we had opened the packaging. How could we have known it was damaged without opening?”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. We have checked our correspondence records and we cannot see a report from you that the blind was damaged. Rather we can see that you sent an image with a complaint that the blind did not measure the dimensions stated on the website and was too small. However having checked the dimensions we found them to be correct. The dimensions are of the total width of the blind including mechanisms and brackets not simply the fabric and this is in line with the information displayed on our website. We do ask that blinds are not removed from packaging if being returned only because we are unable to repackage and sell as new, however this does not affect your statutory rights if the product is damaged or faulty. Many thanks Customer Team

Posted 3 years ago

“Ive still not received it! Very disappointed :( Received an email stating post office unable to deliver, we were in the front garden when the postman delivered to our neighbour. Missed the gift date I was hoping for it to arrive for! I was going to order another one but now unsure if it would even arrive.”

Helpful Report

Posted 4 years ago

Dear Caroline thanks for your review. We have checked the tracking for your parcel and we can see that we despatched on the 6th April. You chose standard delivery at checkout which means that Royal Mail will aim to deliver within 2 to 5 working days of despatch. With Friday being a Bank Holiday this will have pushed the 5 day target into this next week so technically having tried to deliver on Saturday they were within the target. We can see delivery was unsuccessful with the comment that the property was 'inaccessible', we can't say what this means although of course at the moment, as with all organisations, COVID-19 is having an impact on working practises. We will direct message you and we will do our best to resolve for you asap. Kind regards Customer Team

Posted 4 years ago

Dotmaison is rated 4.8 based on 2,027 reviews