Dotmaison Reviews

4.84 Rating 516 Reviews
97 %
of reviewers recommend Dotmaison
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

Visit Website

Phone:

01889 578457

Email:

info@dotmaison.com

Location:

Unit 12 Lea Hall Enterprise ParkWheelhouse RoadRugeleyStaffordshire

Anonymous
Anonymous  // 01/01/2019
I’ve sent an email as one of my items were damaged and I have not decided a reply
Posted 1 week ago
Dear Laura,
Many thanks for taking the time to review us. We did receive your email on the evening of the 11th September and one of our customer team replied at 09:00 the following morning requesting an image to demonstrate the issue so that we can resolve this for you. To date no response has been received that we can see. I have forwarded the original response from us to your email address and we look forward to hearing back.
Many thanks
Customer Team
Posted 6 days ago
Item arrived damaged,was offered a measly discount, would not recommend.
Posted 1 month ago
Dear Parveen,
Thank you for your review and we are sorry you are disappointed with the compensation we offered. I can see you purchased a Koziol Boxxx Organiser and on the underside of the bottom of the box there was a scratch. Our customer team offered a 20% discount on the price you paid for the item or a prepaid label to return to us for a replacement, and from the email trail you accepted with thanks the 20% discount, therefore the customer team felt that you were happy with the compromise. It's quite difficult to agree a level of compensation however in this instance where the scratch is on the underside, would not be visible in use at all and would not affect the use-ability of the item we feel it to be a fair offer, especially as you were also offered a free return. We do understand of course that in the current climate returns can be difficult if it means a trip to the post office.
Kind regards
Customer Team
Posted 1 month ago
I have returned the item via parcel force and i have not received an update with regards to getting a refund
Posted 1 month ago
Hi Deborah,

After looking at our records, we can see that we received your return back on the 30th July 2020 and your refund was processed on the 3rd August 2020.

If you have any more queries regarding this, please let us know on info@dotmaison.com and we can look into it for you.

Many thanks, Dotmaison Customer Team.
Posted 1 month ago
Purchased an Orla Kiely mug which arrived without a box and a slight mark on it.
Posted 3 months ago
Dear Scott, thank you for your review. The Orla Kiely Mugs do not come gift boxed as standard, as advertised on our website. Gift boxes are available to order however.As regards the mark on the mug please accept our apologies, we will contact you regarding this. Many thanks
Customer Team
Posted 1 month ago
Dotmaison is rated 4.84 based on 516 reviews