Made an order (£24 including delivery cost), entered my correct address, the system truncated my address removing part of it. As a result Royal Mail could not deliver, because part of the address was missing. Dotmaison gave me two options: 1. Pay additional £10 for re-delivery or 2. Return the item and pay for failed delivery £5. Chose the second option and to never shop here again. Understand it’s none’s fault. But I believe it’s the business that should absorb the cost or it’s system failure, not the customer.
3 months ago
Dotmaison has a
4.8
average rating
from
2,028
reviews
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