Dotmaison Reviews

4.8 Rating 2,026 Reviews
96 %
of reviewers recommend Dotmaison
4.8
Based on 2,026 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

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Material is good quality however, for the price I expected the cushion to be fuller and to properly fill the cover.
Helpful Report
Posted 1 year ago
Thank you for your feedback Claire, we will of course pass this back on to the manufacturer for you! The Dotmaison Team
Posted 1 year ago
Beautiful quality curtains, but unfortunately the colour online was different to what the product looked like in reality and so didn’t match my colour scheme so I had to return them.
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Posted 1 year ago
Lovely clock. Well packaged. I paid extra for next day delivery but it was delivered late. Courier issue. However, no one has attempted to refund the extra £4 that I paid. I would have given 5 stars if the customer service at Dotmaison had picked up on this and resolved.
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Posted 1 year ago
Decent service and outcome
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Posted 1 year ago
I find this slightly awkward to write as I haven't yet seen my purchase. It is in the same condition on its pallet wrapped in its black plastic wrapping. It remains in the place where it was dropped on my kerb by the transport company. Unfortunately, it was scheduled to be delivered on Tuesday 5th April when my family were staying with me. Sadly it was a no show, after numerous emails and waiting in for the delivery I was advised that they had attempted delivery on Thursday of the same week. None of my neighbours saw this phantom delivery, however, Friday was to be the day. This was fine as the family were still with me. Then the delivery company phoned on Friday to say they had no drivers. The delivery was yet again moved this time to Monday 11th, by then the family had left. I was walking home on Monday morning as the pallet was being unloaded onto the kerb outside my cottage. There had been no prior advice. The driver told me he had been getting all sorts of grief, I wasn't totally surprised but I would hesitate to use this carrier in the future.
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Posted 2 years ago
Love this, so cute and different. Marked it down by one star merely because of the price, I think it’s a bit expensive.
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Posted 2 years ago
Good service and great price the cushions are exactly what we wanted Thank you
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Posted 2 years ago
Excellent service. Delivery was ahead of time. However, I am disappointed with my duvet set. Cotton sateen I have found creases very easily and is a nightmare to iron. Not Dotmaison's fauly. It is a Laura Ashley set.
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Posted 2 years ago
Disappointed that the item I ordered is non-returnable even though the item has not even been put together
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Posted 2 years ago
I am very pleased with my kitchen compost caddy. It was exactly what I wanted and is a good colour match with my kitchen. The caddy is so easy to clean with the coating on the inside. Much better than my old one. Delivery was also very prompt. Irene
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Posted 2 years ago
Great service and product lovely but not the right colour. Quite vibrant rather than dusky rose. However- return was no hassle. Would buy from Dot Maisonette again.
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Posted 2 years ago
Great range of products, good customer service, arrived when promised.
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Posted 2 years ago
Love the wall paper I ordered (placed 2 orders a couple of weeks apart)! Beautiful and good quality. My 2 orders came quickly. One thing I was really disappointed in was to be refused the offer price that I missed of only a few days twice! After ordering the first time I saw that the price of the roll went down from £75 to £60, asked them if I could get a discount on my second order and was told nothing they can do as price now up to the original price...
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Posted 2 years ago
Very good service
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Posted 2 years ago
Have ordered from Dotmaison before and been very pleased with purchase so didn’t hesitate in ordering again. Very competitive prices and excellent delivery times, high quality items so not the cheapest but you get what you pay for, quality in my experience
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Posted 2 years ago
Lovely clock. Such great value as it is way more expensive on other sites. The service was fantastic, it was so well packaged and delivered on time. Just excellent. Will definitely shop on the site again
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Posted 2 years ago
Poss duplicate. I was sent the hanging lamp insert vs a lamp stand. Can you please send me the lamp stand insert? Thanks Anne
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Posted 2 years ago
Great site, beautifully designed products for the home.
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Posted 2 years ago
Easy to find what I wanted and to order
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Posted 2 years ago
Disappointed that I sent an email as my cheese lid is faulty. Despite buying 2 lots of 9 piece set and other items I didn't even get a response. I was surprised by this. Let down at the last as was delighted with this company!
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Posted 3 years ago
Dotmaison is rated 4.8 based on 2,026 reviews