Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,132 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service.5 star service.”

Helpful Report

(Yeovil) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Andy our Yeovil Branch Manager sees this.

Posted 5 years ago

“Great service, nice van.”

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(Bridport) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Jon our Bridport Branch Manager sees this.

Posted 5 years ago

“It would help if they told you they require a landline phone number before you collect car, also make sure that the car has the upto date electrics fitted for towing , and have it filled up with fuel not a quarter it means that if you require it for a short time i.e. one day you have got to fill it twice . Phew got that of my chest.”

Helpful Report

(DORCHESTER) - Posted 5 years ago

Thank you for your review, we have taken your comments on board. The landline details required feature on our ‘frequently asked questions page’, this is something we have to provide for our insurance provider, and we will try and make it clearer when you book on-line. The tow bar could have been provided with an adapter if asked, there seems to of been a breakdown in communications here. All of our vehicles run empty to empty with fuel, this is for security reasons within our yards.

Posted 5 years ago

“Perfect always helpful best van hire I've been too so now I recommend and never use anyone else”

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(Wincanton) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Richard and Steve (our Main Agents in Wincanton) see this.

Posted 5 years ago

“Very helpful but disappointed with having to return the car by 08.30 even though the pickup time was 11.00/11.30.”

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(Weymouth) - Posted 5 years ago

Thank you for your review. All of our vehicles run back to back, so normally a hire would start at 08:00 and be returned at 08:00 the following day (likewise our afternoon collections - 17:00 to 17:00 the following day). If you picked a vehicle up at 10am then the vehicle would have been stood up on your own time, hoping that our rental advisor explained this to you at the time of booking.

Posted 5 years ago

“Very good service”

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(Wincanton) - Posted 5 years ago

Thank you for your review. I shall make sure Steve and Richard (Our main agents) see this in the Wincanton Branch.

Posted 5 years ago

“Best for price, service and product.”

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(Gillingham) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 5 years ago

“DVR are an excellent local agency which I have now used for over 8 years and they are always ready to help. I personally live abroad but always use them when I come to visit my family. We have rented car and vans and there service is excellent and friendly and I would highly recommend them to new customers”

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(Gillingham) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 5 years ago

“Always excellent service, friendly staff and nothing is ever a problem or too much trouble. I've been a customer for years.”

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(Weymouth) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Andrew our Weymouth Branch Manager sees this.

Posted 5 years ago

“The service that I received was superb as was the vehicle.”

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(Gillingham) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 5 years ago

“Easy to order on line and good service from staff at Gillingham. Thank you. KK”

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(Gillingham) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 5 years ago

“Excellent vehicles and very helpful staff at Gillingham. Many thanks.”

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(Gillingham) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 5 years ago

“Quality friendly helpful service as always”

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(Gillingham) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 5 years ago

“good seervice, easy, convenient. Thank you once again.”

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(Gillingham) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 5 years ago

“Excellent friendly service, nothing is too much trouble and they always sort us out. Great job Jon.”

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(Bridport) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Jon our Bridport Branch Manager sees this.

Posted 5 years ago

“Excellent and very quick service. Prices are reasonable and the car is of a good quality. Location is ideal when visiting Gillingham.”

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(Gillingham) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 5 years ago

“Good service, although had to wait a while to be seen. Nice clean vehicle, all dents and scratches noted. Easy return. Would definitely use again.”

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(Weymouth) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Andrew our Weymouth Branch Manager sees this.

Posted 5 years ago

“Booked vehicle and collected the same day. Really friendly staff who know the vehicles and what they are talking about. Easy return. Couldn’t ask for more.”

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(Weymouth) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Andrew our Weymouth Branch Manager sees this.

Posted 5 years ago

“It is quite good. Easy to hire a car. Maybe a bit more of details about rented cars.”

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(Weymouth) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Andrew our Weymouth Branch Manager sees this.

Posted 5 years ago

“Service at Weymouth office was very good and the car was clean and worked perfectly. I would use Dorset vehicle rental again. Thanks, Guillermo”

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(Weymouth) - Posted 5 years ago

Thank you for taking the time to leave a review, we will make sure Andrew our Weymouth Branch Manager sees this.

Posted 5 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,132 reviews